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ticket_activity:
title: 工单活动
content: >
选择一个日期范围，使以下图表（参见<span class="doc-desc-title">统计表</span>）重点显示所选日期范围内的所有相关数据。下图将始终显示整个系统数据的全面概述情况（例如，人口）。然而，您可通过浏览以下<span class="doc-desc-title">统计</span>表重点显示特定的感兴趣主题（例如，部门、主题或工作人员）。此外，您可导出当前显示在<span class="doc-desc-title">统计</span>表中的所有数据。
report_timeframe:
title: 报表时段
content: >
为时段样本选择一个起始日期，然后再选择一个结束日期。
statistics:
title: 统计
content: >
通过点击相应选项卡浏览感兴趣的主题，以查看数据的具体示例。表格内，圆圈表示标定数据的大小。因此，圆圈的大小取决于特定单元格内数字的大小。
opened:
title: 已打开
content: >
Tickets that were originally opened having the Department or Help Topic on the ticket, or the number of tickets an Agent has opened on behalf of a User.
assigned:
title: 已分配
content: >
Tickets that have been assigned to either an Agent or a Team. The number reflects tickets that are manually assigned to agents or teams, claimed tickets, and tickets assigned from ticket filters/other auto-assignment rules.
overdue:
title: 过期
content: >
Tickets that have been marked ‘Overdue’ by the system. Tickets are marked Overdue when they have violated the SLA Plan to which they belonged, causing them to have a status of ‘Open’ past their Due Date.
closed:
title: 已关闭
content: >
The number of Tickets that are currently in the Closed status.
reopened:
title: 重新开启
content: >
The total number of times a ticket was Reopened. Tickets are reopened whenever their status is changed from Closed to Open.
deleted:
title: 已删除
content: >
The amount of tickets that have been deleted.
service_time:
title: 服务时间
content: >
Refers to the duration of time that begins at the opening of a ticket and ends when the ticket is closed. The Service Time column measures the average Service Time per ticket, in hours.
response_time:
title: 响应时间
content: >
Shows an average response time by an Agent, in hours, to ticket correspondence.
---
contact_information:
title: 联系资料
0: >
username:
title: 用户名
content: >
只有赋予管理权限的用户可以修改用户名. 如果您的帐号开通了管理权限，您可以在 <span class="doc-desc-title">Staff Members</span> 表内筛选用户然后修改.
links:
-
title: 将用户名更改为管理员
href: /scp/staff.php
time_zone:
title: 时区
0: >
daylight_saving:
title: 夏令时
0: >
maximum_page_size:
title: 最大页面大小
0: >
auto_refresh_rate:
title: 自动刷新频率
0: >
default_signature:
title: 默认签名
0: >
default_paper_size:
title: 默认页面大小
0: >
show_assigned_tickets:
title: 显示已分配的工单
content: >
<p> 启用此选项将会覆盖在打开队列里隐藏已分派的工单这一全局设定。 </p> <p class="info-banner"> <i class="icon-info-sign"></i> 此设置只在分配的工单被全局排除在外时可用。</p>
password:
title: 密码
0: >
current_password:
title: 当前密码
0: >
new_password:
title: 新密码
0: >
confirm_new_password:
title: 确认新密码
0: >
signature:
title: 签名
content: >
创建一个可选的 <span class="doc-desc-title">签名</span>，可能会显示在你的工单回复页面的底部。这个 <span class="doc-desc-title">签名</span>是否出现，取决于工单回复中使用的<span class="doc-desc-title">邮件模板</span>。
links:
-
title: 在管理面板中创建电子邮件模板
href: /scp/templates.php
---
staff_members:
title: 工作人员
content: >
列表为筛选的结果。如果取消筛选，会将 <span class="doc-desc-title"> 显示全部工作人员</span>分页显示，具体请见页面菜单。
apply_filtering_criteria:
title: 应用筛选标准
content: >
选择一个<span class="doc-desc-title">部门</span>，你也可以寻找一个特定的代理。
---
system_logs:
title: 系统日志
content: >
此处可以查找到任何与故障排除相关的日志活动记录（例如，错误，警告或错误）。
links:
-
title: 改变<span class="doc-desc-title">默认日志级别</span><br />以自定义何种类型的活动将被记录。
href: /scp/settings.php?t=system
date_span:
title: 数据范围
content: >
选择您想要在 <span class="doc-desc-title"> 系统日志</span> 中查看的日历范围。
type:
title: 类型
content: >
选择一个选项来查看特定类型的活动。<span class="doc-desc-opt"> 调试</span> 表示最低的严重程度，而 <span class="doc-desc-opt"> 错误</span> 表示最高的严重程度。
showing_logs:
title: 显示 … 日志
content: >
确保检查了以下的 <span class="doc-desc-title"> 页面 </span> 部分以保证没有更多可用于显示系统日志的页面。
log_title:
title: 日志标题
content: >
如果需要基于<span class="doc-desc-title">日志标题</span>分类的结果，请点击表格头部的<span class="doc-desc-title">日志标题</span>。
log_type:
title: 日志类型
content: >
如果需要基于<span class="doc-desc-title">日志类型</span>分类的结果，请点击表格头部的<span class="doc-desc-title">日志类型</span>。
log_date:
title: 日志日期
content: >
这是日志被此软件创建的时间。如果你希望根据 <span class="doc-desc-title">日志时间</span>排序，点击表格头部的 <span class="doc-desc-title">日志时间</span>。（使用表单顶部的 <span class="doc-desc-title">日期范围</span>来缩小你的日志的时间范围）。
ip_address:
title: IP 地址
content: >
此处指向客户端或代理使用 osTicket 时，在创建日志时使用的 <span class="doc-desc-title">IP</span> <span class="doc-desc-title">地址</span>。
---
ban_list:
title: 列入黑名单的电子邮箱
content: >
邮件发自已列入黑名单的电子邮箱会自动拒收
---
test_outgoing_email:
title: 测试发送邮件
content: >
邮件接收是依据您服务器的设置 (php.ini) 和/或 SMTP 设置
links:
-
title: 筛选某个邮箱设置 SMTP (发送) 配置
href: /scp/emails.php
from:
title: 发自
0: >
to:
title: 至
0: >
subject:
title: 主题
0: >
message:
title: 内容
0: >
---
new_ticket_help_topic:
title: 新咨询帮助主题
content: >
选择自动与通过此电子邮件地址创建的咨询相关联的<span class="doc-desc-title">帮助主题</span>。<br/><br/>与帮助主题相关联的表单将添加至咨询，但没有任何数据。
links:
-
title: 管理帮助主题
href: /scp/helptopics.php
new_ticket_priority:
title: 新咨询优先级
content: >
选择通过此电子邮件地址创建新咨询的<span class="doc-desc-title">优先级</span>。
new_ticket_department:
title: 新咨询部门
content: >
选择通过此电子邮件地址创建新咨询，并将其发送至的<span class="doc-desc-title">部门</span>。
links:
-
title: 管理部门
href: /scp/departments.php
auto_response:
title: 新咨询自动回复
content: >
您可在通过此电子邮件地址创建新咨询时禁用发送至用户的自动回复。
username:
title: 用户名
0: >
password:
title: 密码
0: >
login_information:
title: 电子邮件登录信息
content: >
从 IMAP / POP 邮箱中获取电子邮件以及通过 SMTP 发送电子邮件需要的<span class="doc-desc-title">用户名</span>和<span class="doc-desc-title">密码</span>。
mail_account:
title: 正在获取电子邮件
content: >
从远程 IMAP 或 POP 邮件中获取电子邮件并将其转换至帮助中心中的咨询。
links:
-
title: 管理<span class="doc-desc-title">电子邮件轮询</span> & <span class="doc-desc-title">自动执行计划任务</span>设置。
href: /scp/settings.php?t=emails
host_and_port:
title: 远程主机
content: >
输入邮件服务器的<span class="doc-desc-title">主机名称</span>和<span class="doc-desc-title">端口</span>号。上述内容可参见主机账户文档或询问电子邮件管理员。
protocol:
title: 邮箱协议
content: >
选择由远程电子邮件服务器支持的邮箱协议。推荐使用 IMAP，如有可能，使用 SSL 的效果会更佳。
fetch_frequency:
title: 获取频率
content: >
输入系统轮询邮箱的频率（以分钟为计量单位）。<br/><br/>这将定义用户发送电子邮件至此邮箱后接受自动回复的平均延迟。
emails_per_fetch:
title: 每次获取电子邮件数
content: >
一次性输入处理的电子邮件数。
fetched_emails:
title: 已获取电子邮件
content: >
确定已处理电子邮件的步骤：<br/><br/> <span class="doc-desc-opt"><b>移动至文件夹</b></span>：这可将电子邮件从收件箱备份至您指定的文件夹。如果文件夹不存在，系统将尝试自动创建。（<b>推荐</b>）<hr> <span class="doc-desc-opt"><b>删除邮件</b></span>：执行此操作将在处理后删除您收件箱中的电子邮件。<hr> <span class="doc-desc-opt"><b>不执行任何操作</b></span>：该操作可将电子邮件保留在您的收件箱中。系统将记录您的电子邮件消息 ID 并尝试不重新进行获取。但是，此选项可能导致重复创建咨询。（<em>不推荐</em>）
smtp_settings:
title: SMTP 设置
content: >
可通过 SMTP 服务器发送从帮助中心发出的电子邮件。如有可能，推荐执行上述操作。同时，此操作将增加电子邮件发送几率并降低其被标记为垃圾邮件的几率。
header_spoofing:
title: 允许标题欺骗
content: >
启用此功能，即可允许邮箱通过与上述<span class="doc-desc-title">电子邮件地址</span>设置给出的不同地址发送电子邮件。<br/><br/>从此邮箱别名发送电子邮件时通常使用此高级设置。
---
email_templates:
title: 电子邮件模板
content: >
电子邮件模板集用于在工单的生命周期内，对可能发生的动作进行自动回复和提示的发送。
template_to_clone:
title: 复制到模板
content: >
选择从一个模板集进行复制并开始，或直接从自带的电子邮件模板开始。
language:
title: 语言
content: >
选择希望应用到<span class="doc-desc-opt">自带</span><span class="doc-desc-title">电子邮件模板集</span>的语言，语言包可以从 osTicket.com 下载。
links:
-
title: osTicket 语言包
href: http://osticket.com/download
status:
title: 状态
content: >
<span class="doc-desc-opt">已启用的</span>模板集可以用于和部门关联，并应用到系统默认设置。当前正在使用的模板集无法被<span class="doc-desc-opt">禁用</span>。
---
form_title:
title: 表单标题
content: >
标题文本显示在表单字段上方的灰色框内
form_instructions:
title: 表单说明
content: >
您可添加附加说明，这将有助于引导用户了解表单字段内容和潜在的重要必需数据。
field_sort:
title: 字段显示位置
content: >
点击向上和向下箭头图标并拖动字段行以在表单内进行排序。表单保存前，排序偏好不会生效。
field_label:
title: 字段标签
content: >
该标签可显示为该字段的提示。通常情况下，简答字段如下所示：<br> <strong>标签：</strong> <input type="text">
field_type:
title: 字段内容类型
content: >
用于定义用户预期输入的类型。可选范围广泛，包括简答和冗长的回答、电话号码、日期和时间、复选框、下拉列表或自定义列表选择。
links:
-
title: 自定义列表
href: /scp/lists.php
field_visibility:
title: 字段可见性
content: >
选择该字段的可见性和要求选项。<table border="1" cellpadding="2px" cellspacing="0" style="margin-top:7px" ><tbody style="vertical-align:top;"> <tr><th>设置</th> <th>结果</th></tr> <tr><td>可选项</td> <td>代理和终端用户可查看该字段，但均无需解答。</td></tr> <tr><td>必选项</td> <td>代理和终端用户可查看该字段，且均需解答</td></tr> <tr><td>终端用户必选项</td> <td>代理和终端用户可查看该字段，仅终端用户需解答</td></tr> <tr><td>代理必选项</td> <td>代理和终端用户可查看该字段，仅代理需解答</td></tr> <tr><td>内部可选项</td> <td>仅代理可查看该字段，但无需解答。</td></tr> <tr><td>内部必选项</td> <td>仅代理可查看该字段，且需解答。</td></tr> <tr><td>仅适用于终端用户</td> <td>仅终端用户可查看该字段，且需解答。</td></tr> </tbody></table>
field_variable:
title: 字段自动化
content: >
通过该列中使用的名称，字段数据可用于电子邮件和页面模板。例如，通过<code>%{ticket.variable}</code>可启用常见咨询上的字段，其中<strong>变量</strong>为该列中使用的名称。<br> <br> <em>通过<code>%{</code><code>company.variable}</code>和<code>%{ticket.user.variable}</code>可分别启用公司信息和用户信息。</em>
field_delete:
title: 删除该字段
content: >
检查并保存表单以删除该表单中的字段。<br> <br> <em>删除字段并不会删除完成表单中字段的先前输入数据。例如，如果之前提交的咨询内含字段数据，删除该表单中的该字段将不会删除咨询中的数据。</em>
---
helpdesk_name:
title: 帮助中心名称
content: |
<p>支援系统名字 比如 [某某公司] 支援中心</p>
system_email:
title: 默认系统电子邮件
content: |
<p>默认的电子邮件地址例如： support@yourcompany.com - 你以后可以添加更多!</p>
default_lang:
title: 标题
content: |
<p>这种语言的初始数据将会被安装到数据库中。例如该语言的邮件模板和默认页面将会被安装。</p>
links:
-
title: osTicket 语言包
href: http://osticket.com/download?product=langs
first_name:
title: 名字
content: |
<p>管理员名字</p>
last_name:
title: 姓氏
content: |
<p>管理员姓氏</p>
email:
title: 电子邮件地址
content: |
<p>管理员私人电子邮件地址，必须和系统默认电子邮件地址不同。.</p>
username:
title: 用户名
content: |
<p>管理员登录名，最少3个字符.</p>
password:
title: 密码
content: |
<p>管理员密码，不少于5个字符.</p>
password2:
title: 确认密码
content: |
<p>再次输入相同密码</p>
db_prefix:
title: MySQL表前缀
content: |
<p>为了避免与数据库中的其他数据表可能发生的冲突，osTicket规定数据表都要有前缀.</p>
db_host:
title: MySQL 主机名
content: |
<p>
大部分主机使用 'localhost' 作为本地数据库主机名. 若localhost无效，请与主机商联系。
</p>
<p>
假定默认端口已经在php.ini设定. 非标准端口号可以以<code>hostname:port</code>的形式设定
</p>
db_schema:
title: MySQL 数据库
content: |
<p>osTicket将使用的数据库名.</p>
db_user:
title: MySQL 用户名
content: |
<p>MySQL用户必须拥有数据库的所有权限.</p>
db_password:
title: MySQL 密码
content: |
<p>以上用户的MySQL 密码</p>
---
canned_response:
title: 封装回复
content: >
创建<span class="doc-desc-title">封装回复</span>，此类回复可包含在咨询回复内。通过<span class="doc-desc-title">咨询筛选</span>设置，还可用作<span class="doc-desc-title">咨询自动回复</span>。
links:
-
title: 设置咨询筛选
href: /scp/filters.php
canned_attachments:
title: 封装附件
content: >
借助全新<span class="doc-desc-title">封装回复</span>功能，添加要自动列入咨询回复的文件。
---
---
listing_type:
title: 列表类型
content: >
选择<span class="doc-desc-opt">公共（发布）</span>，即可在父类处于公共状态时，将该<span class="doc-desc-title">常见问题</span>发布至公共知识库。
links:
-
title: 启用客户入口公共知识库
href: /scp/settings.php?t=kb
---
api_key:
title: API 密钥
content: >
API 密钥可用于验证通过应用程序编程接口 (API) 提交新咨询的客户。API 密钥可用于替代密码。由于 API 密钥可能以未加密方式发送，因此均会链接至每个客户的网络 IP 地址。
links:
-
title: osTicket API 文档
href: https://github.com/osTicket/osTicket-1.8/blob/develop/setup/doc/api.md
ip_addr:
title: IP 地址
content: >
客户网络 IP 地址。每个独立的客户 IP 地址均需要单独的 API 密钥。
---
custom_lists:
title: 自定义列表
content: >
<span class="doc-desc-title">自定义列表</span>将允许您创建带预定义选项的下拉框，让客户可从<span class="doc-desc-title">自定义表单</span>中进行选择。如果想要将该<span class="doc-desc-title">自定义列表</span>用作<span class="doc-desc-title">咨询筛选</span>的<span class="doc-desc-title">目标</span>，请确保将该列表添加至<span class="doc-desc-title">咨询详情</span>表单。
name:
title: 名称
0: >
plural_name:
title: 复数名称
0: >
sort_order:
title: 排序顺序
0: >
list_s_initial_items:
title: 列表的初始项目
0: >
value:
title: 值
0: >
extra:
title: 额外
content: >
缩写词表。如果正好在该列表中使用项目内部代码，即可在该列中输入这些代码和缩写词。如果自定义列表显示为<span class="doc-desc-option"> TypeAhead</span>，这些缩写词即可用于自定义列表项的搜索。
---
execution_order:
title: 执行顺序
content: >
输入数字以控制筛选优先级。数字越小，则该筛选在执行时将比可能有更高执行顺序的另一筛选具有更高的优先级。<br><br>如果想要将该筛选成为最后适用于匹配的筛选，启用<span class="doc-desc-title">停止处理进一步匹配</span>。
target_channel:
title: 渠道
content: >
选择<span class="doc-desc-title">咨询筛选</span>的目标<span class="doc-desc-title">渠道</span>。<span class="doc-desc-title">渠道</span>是咨询送达系统的途径来源。<br><br>例如，如果选择<span class="doc-desc-opt">网页表单</span>，即表示您想要对来源于客户入口网页表单的咨询使用<span class="doc-desc-title">咨询筛选</span>。
rules_matching_criteria:
title: 规则匹配条件
content: >
选择<span class="doc-desc-title">咨询筛选</span>匹配的灵活程度。如果要让<span class="doc-desc-title">咨询筛选</span>匹配任意规则，然后停止，请选择<span class="doc-desc-opt">任意匹配</span>。如果要匹配<span class="doc-desc-title">咨询筛选</span>的<em><strong>所有规则</strong></em>，请选择<span class="doc-desc-opt">匹配所有</span>。
reject_ticket:
title: 拒绝咨询
content: >
启用此功能，即可停止后续进度且在匹配中忽略以下动作的所有其他选择。
reply_to_email:
title: 回复电子邮件
content: >
启用此功能，即可让您的帮助中心兑现用户电子邮件应用程序<span class="doc-desc-title">回复</span>标题。此栏仅在上述<span class="doc-desc-title">渠道</span>包括<span class="doc-desc-opt">电子邮件</span>时有关联。
ticket_auto_response:
title: 禁用咨询自动回复
content: >
<em>注意：这将编辑所有<span class="doc-desc-title">部门</span>或<span class="doc-desc-title">自动回复人设置</span>。</em>
canned_response:
title: 封装自动回复
content: >
选择在<span class="doc-desc-title">咨询筛选</span>匹配时要发送电子邮件至用户的<span class="doc-desc-title">封装回复</span>。<span class="doc-desc-title">新咨询自动回复</span>模板应用取决于默认<span class="doc-desc-title">模板设置</span>，或匹配咨询的<span class="doc-desc-title">部门</span>。
links:
-
title: 管理封装回复
href: /scp/canned.php
-
title: 管理模板集合
href: /scp/templates.php
-
title: 新咨询自动回复模板
href: /scp/templates.php?id=2&a=manage
department:
title: 部门
content: >
选择<span class="doc-desc-title">咨询筛选</span>匹配所要分配的<span class="doc-desc-title">部门</span>。
links:
-
title: 管理部门
href: /scp/departments.php
priority:
title: 优先级
content: >
选择<span class="doc-desc-title">咨询筛选</span>匹配所要使用的<span class="doc-desc-title">优先级</span>等级。<br /> <br /> <em>注意：这将编辑<span class="doc-desc-title">部门</span>或<span class="doc-desc-title">帮助主题</span>设置。</em>
sla_plan:
title: SLA 计划
content: >
选择<span class="doc-desc-title">咨询筛选</span>匹配所要使用的<span class="doc-desc-title">SLA 计划</span>。
links:
-
title: 管理 SLA 计划
href: /scp/slas.php
auto_assign:
title: 自动分配
content: >
选择<span class="doc-desc-title">咨询筛选</span>匹配所要分配的代理或团队。
links:
-
title: 管理代理
href: /scp/staff.php
-
title: 管理团队
href: /scp/teams.php
help_topic:
title: 帮助主题
content: >
选择<span class="doc-desc-title">咨询筛选</span>匹配所要使用的<span class="doc-desc-title">帮助主题</span>。
links:
-
title: 管理帮助主题
href: /scp/helptopics.php
admin_notes:
title: 管理员通知
content: >
这些通知仅对类型是“<span class="doc-desc-title">管理员</span>”的账户可见。
---
help_topic_information:
title: 帮助主题信息
content: >
<span class="doc-desc-title">帮助主题</span>说明从用户中收集信息的内容以及咨询的发送或分配方式。
topic:
title: 主题名称
content: >
唯一的帮助主题名称。
status:
title: 状态
content: >
If disabled or archived, this <span class="doc-desc-title">Help Topic</span> will not be available.
type:
title: 类型
content: >
如果<span class="doc-desc-title">帮助主题</span>标记为私有，则其仅可用于代理以选择在工作人员面板中打开新咨询的时间。
parent_topic:
title: 父主题
content: >
选择此<span class="doc-desc-title">帮助主题</span>所属的父主题。父主题将首先显示在列表中，且此<span class="doc-desc-title">帮助主题</span>列在父主题后。
custom_form:
title: 自定义表单
content: >
自定义表单将帮助您获取更多与此<span class="doc-desc-title">帮助主题</span>相关的用户特定信息。
links:
-
title: 管理自定义表单
href: /scp/forms.php
priority:
title: 优先级
content: >
选择与此<span class="doc-desc-title">帮助主题</span>相关的新咨询的分配优先级。<br><br>咨询筛选可编辑新咨询优先级。
department:
title: 部门
content: >
选择此帮助主题下新咨询所发送的部门。
links:
-
title: 管理部门
href: /scp/departments.php
sla_plan:
title: SLA 计划
content: >
选择与此<span class="doc-desc-title">帮助主题</span>相关的 SLA 计划。<br><br>此选择将编辑所有挑选部门的 SLA 计划。
links:
-
title: 管理 SLA 计划
href: /scp/slas.php
thank_you_page:
title: 感谢页
content: >
选择在此<span class="doc-desc-title">帮助主题</span>下打开咨询后用户指向的感谢页。
links:
-
title: 管理感谢页
href: /scp/pages.php
auto_assign_to:
title: 自动分配新咨询
content: >
选择自动分配此<span class="doc-desc-title">帮助主题</span>下未完成咨询的代理或团队（可选）。<br><br>咨询筛选可编辑分配。
links:
-
title: 管理工作人员和团队
href: /scp/staff.php
ticket_auto_response:
title: 咨询自动回复
content: >
如果勾选，该设置将禁用此<span class="doc-desc-title">帮助主题</span>的新咨询自动回复。<br><br> 这可编辑<span class="doc-desc-title">部门</span>以及全球<span class="doc-desc-title">自动回复人设置</span>。
links:
-
title: 自动回复人设置
href: /scp/settings.php?t=autoresp
custom_numbers:
title: 自定义咨询编号
content: >
选择”自定义“以编辑在此帮助主题中创建咨询的系统默认咨询编号格式。参见设置/咨询页面上的帮助提示以获取更多设置详细信息。
---
site_pages:
title: 网站页
content: >
网站页可用作为一个迷你型内容管理系统 (CMS)。您可定义多个登陆、离线和感谢页，并在公司设置和帮助主题中进行配置。
links:
-
title: 公司设置
href: /scp/settings.php?t=pages
type:
title: 类型
content: >
<span class="doc-desc-opt">离线</span>页在帮助中心被禁用后，显示于客户入口。<span class="doc-desc-opt">登陆</span>页显示于客户入口的首页。<span class="doc-desc-opt">感谢</span>页则出现在用户提交咨询后。<span class="doc-desc-opt">其他</span>页可用作为一个简单的内容管理系统 (CMS)。
---
name:
title: 名称
content: >
选择一个可反映其目的的描述性名称，用于<span class="doc-desc-title">服务等级协议计划 (SLA Plan)</span>。
grace_period:
title: 宽限期
content: >
决定创建咨询后将被自动标记为过期的小时数。<br><br> <em>自咨询创建后开始计算时间。</em>
transient:
title: 瞬态
content: >
瞬态 SLA 被认为具有暂时性，且可通过<span class="doc-desc-opt">部门</span>传输上的非瞬态 SLA 或在其<span class="doc-desc-title">帮助主题</span>更改时进行编辑。
---
org_sharing:
title: Ticket Sharing
content: >
<p> 组织工单共享允许此组织内的其他成员访问非自己所有的工单。</p> <p class="info-banner"> <i class="icon-info-sign"></i> 协作者始终可以访问工单。</p>
email_domain:
title: Email Domain
content: >
用户将基于他们邮件地址的域名自动被添加进组织。在下面的文本框内输入一个或多个域名，用逗号分开。例如，输入<code>mycompany.com</code>给这些邮件地址以@mycompany.com结尾的用户。
---
agent_name_format:
title: 代理姓名格式
content: >
为系统中的代理姓名选择一个格式。如果没有指定其他格式，邮件模板在姓名处将使用该格式。
staff_identity_masking:
title: 工作人员身份屏蔽
content: >
启用此功能，将在所有交流中向客户隐藏代理名称。
password_reset:
title: 密码失效策略
content: >
设置代理多久（单位为月）需要更改他们的密码。如果禁用（设置为“永不失效”），密码将永不过期。
password_expiration_policy:
title: 密码失效策略
content: >
选择要求代理更改密码的时间间隔。如果禁用此功能（例如，<span class="doc-desc-opt">不失效</span>），则密码不会失效。
allow_password_resets:
title: 允许密码重置
content: >
在尝试登陆失败后，如果需要在<span class="doc-desc-title">登录页面</span>显示<span class="doc-desc-title">忘记密码</span>的链接中，请启用此选项。
reset_token_expiration:
title: 密码重置窗口
content: >
选择<span class="doc-desc-title">密码重置令牌</span>的有效期限（以分钟为计量单位）。代理需要<span class="doc-desc-title">密码重置</span>时，即可以电子邮件方式发送一个令牌以允许其进行重置操作。
staff_session_timeout:
title: 代理会话超时
content: >
为代理被要求再次登录选择一个最大的空闲时间（单位为分钟）。<br><br>如果需要禁用 <span class="doc-desc-title">代理会话超时</span>，请输入0。
bind_staff_session_to_ip:
title: 绑定代理会话至 IP
content: >
如果需要系统以代理当前登录的IP地址来记录代理，请启用此选项。<br><br>对于IP地址自动分配的用户，不推荐此设置。
---
page_title:
title: 提醒和通知
content: >
提醒和通知可在触发多种咨询事件时自动发送电子邮件通知至代理。
ticket_alert:
title: 新咨询通知
content: >
<p>创建新咨询时向代理发送提醒。</p><p class="info-banner"> <i class="icon-info-sign"></i>如果通过咨询筛选或帮助主题自动分配咨询，则不会发送提醒。</p>
links:
-
title: 默认新咨询提醒模板
href: /scp/templates.php?default_for=ticket.alert
message_alert:
title: 新消息通知
content: >
用户将新消息添加至现有咨询时，发送提醒至代理。
links:
-
title: 默认新消息提醒模板
href: /scp/templates.php?default_for=message.alert
internal_note_alert:
title: 新的内部活动警报
content: >
警报发送给代理的时候，内部活动如内部提醒或代理人的答复会附加到一张工单上。
links:
-
title: 默认咨询活动模板
href: /scp/templates.php?default_for=note.alert
assignment_alert:
title: 咨询分配提醒
content: >
咨询分配时发送提醒至代理。
links:
-
title: 默认咨询分配提醒模板
href: /scp/templates.php?default_for=assigned.alert
transfer_alert:
title: 咨询变更时通知
content: >
在部门间传输咨询时发送提醒至代理。
links:
-
title: 默认咨询变更通知模版
href: /scp/templates.php?default_for=transfer.alert
overdue_alert:
title: 过期咨询提醒
content: >
基于 SLA 或截止日期，在咨询过期时发送提醒至代理。
links:
-
title: 默认旧咨询提醒模板
href: /scp/templates.php?default_for=ticket.overdue
-
title: 管理 SLA
href: /scp/slas.php
system_alerts:
title: 系统提醒
content: >
发送至管理员 (%{config.admin_email}) 的重要系统事件。根据配置的<span class="doc-desc-title">日志等级</span>，也可在<span class="doc-desc-title">系统日志</span>中使用这些事件
links:
-
title: 查看系统日志
href: /scp/logs.php
-
title: 更改管理员电子邮件
href: /scp/settings.php?t=emails
---
new_ticket:
title: 新咨询
content: >
启用此功能，即可发送新咨询的自动回复至用户。
links:
-
title: 新咨询自动回复模板
href: /scp/templates.php?default_for=ticket.autoresp
new_ticket_by_staff:
title: 工作人员新咨询
content: >
代理以客户名义创建咨询时发送通知。<em>代理可在创建新咨询时编辑此通知内容。</em>
links:
-
title: 新咨询通知模板
href: /scp/templates.php?default_for=ticket.notice
new_message_for_submitter:
title: 新消息确认
content: >
现有咨询有新消息时发送确认消息。
links:
-
title: 新消息确认模板
href: /scp/templates.php?default_for=message.autoresp
new_message_for_participants:
title: 新消息通知
content: >
向所有其他咨询参与者播放消息提交者发布的消息。
links:
-
title: 新活动通知模板
href: /scp/templates.php?default_for=ticket.activity.notice
overlimit_notice:
title: 超限通知
content: >
发送至用户的咨询拒绝通知，适用于咨询条数超出<span class="doc-desc-title">最大未完成咨询数</span>限值。
links:
-
title: 超限通知模板
href: /scp/templates.php?default_for=ticket.overlimit
-
title: 设置<em>最大未完成咨询数</em>
href: /scp/settings.php?t=system
---
default_email_templates:
title: 默认电子邮件模板集合
content: >
选择<span class="doc-desc-title">电子邮件模板集合</span>，用于针对咨询有效期内发生的各种情况发送<span class="doc-desc-title">自动回复</span>和<span class="doc-desc-title">提醒</span>。<br><br>部门可指定特定电子邮件模板集合。
links:
-
title: 管理电子邮件模板集合
href: /scp/templates.php
default_system_email:
title: 默认发送电子邮件
content: >
选择发送电子邮件的目标电子邮件地址。<br><br> <span class="doc-desc-title">部门</span>可设置自身<span class="doc-desc-title">电子邮件地址</span>，用于编辑此处所做的相关设置。
links:
-
title: 管理电子邮件地址
href: /scp/emails.php
default_alert_email:
title: 默认提醒电子邮件
content: >
选择要将<span class="doc-desc-title">提醒 &通知</span>发送至代理的电子邮件地址。
links:
-
title: 管理电子邮件地址
href: /scp/emails.php
admins_email_address:
title: 管理员电子邮件地址
content: >
输入管理员电子邮件地址，用于发送<span class="doc-desc-title">系统错误</span>和<span class="doc-desc-title">新咨询提醒</span>（如启用）。
links:
-
title: 管理提醒和通知
href: /scp/settings.php?t=alerts
email_fetching:
title: 电子邮件获取
content: >
允许 IMAP/POP 轮询，用于已配置且启用后的<span class="doc-desc-title">邮箱</span>。
links:
-
title: 管理邮箱
href: /scp/emails.php
enable_autocron_fetch:
title: 使用自动计划任务获取电子邮件
content: >
使用代理活动触发的内部任务管理器启用定期电子邮件获取。<br><br>请注意，如果未登录工作人员控制面板，则无法获取电子邮件。强烈推荐在可预见的获取间隔期间使用外部任务调度器。
links:
-
title: 使用外部任务调度器
href: 'http://osticket.com/wiki/POP3/IMAP_Setting_Guide#Schedule_Polling'
strip_quoted_reply:
title: 条状引用回复
content: >
如果启用此功能，将取消电子邮件通信间的前置对应关系。<br><br>此功能取决于以下<span class="doc-desc-title">回复分隔符标记</span>。
reply_separator_tag:
title: 回复分隔符标记
content: >
此令牌用于显示给用户以回复线上项目。<br><br> <strong>注意：</strong>此功能仅在上述<span class="doc-desc-title">条状引用回复</span>启用时与其关联。
emailed_tickets_priority:
title: 咨询电子邮件发送优先级
content: >
选择用户电子邮件（例如，OutLook）的优先级/重要性程度选项以决定新咨询的优先级。<br><br>此设置可通过<span class="doc-desc-title">咨询筛选</span>进行编辑。
links:
-
title: 创建 &管理咨询筛选
href: /scp/filters.php
accept_all_emails:
title: 接受所有电子邮件
content: >
接受未知用户电子邮件。<br><br>取消勾选此设置将导致咨询被拒绝。
accept_email_collaborators:
title: 接受电子邮件合作伙伴
content: >
添加包括在<code><strong>收件人</strong></code>和<code><strong>抄送</strong></code>字段中的电子邮件参与者，将其作为咨询合作伙伴。<br /><br /> <em>查看咨询时，代理可始终手动添加合作伙伴。</em>
default_mta:
title: 默认 MTA
content: >
<span class="doc-desc-title">默认 MTA</span>，无需 SMTP 设置即可负责发送电子邮件的寄送进度。
ticket_response_files:
title: 咨询回复文件
content: >
启用此功能，代理也可将在咨询回复中附加的所有附件列入发送至用户的电子邮件中。
verify_email_addrs:
title: Verify Email Addresses
content: >
启用此选项来检查邮件地址在域DNS里有邮件转发器（MX）。此选项对于检测不正确输入的邮件地址很有用。这是在检查邮件地址规则之外的额外检查。
---
knowledge_base_settings:
title: 知识库设置
0: >
knowledge_base_status:
title: 知识库状态
content: >
启用该设置可允许用户自助访问公共知识库文章。<br><br>知识库类别和常见问题可设置为仅限于内部，即仅供代理查看。
links:
-
title: 管理知识库
href: /scp/kb.php
restrict_kb:
title: Restrict Access to the Knowledge Base
content: >
启用该设置将防止未注册用户从客户界面访问您的知识库
links:
-
title: 访问控制设置
href: /scp/settings.php?t=users
canned_responses:
title: 封装回复
content: >
启用该设置可允许代理在回复咨询时，使用<span class="doc-desc-title">封装回复</span>。
links:
-
title: 管理封装回复
href: /scp/canned.php
---
company_information:
title: 公司信息
content: >
这指将受益于 osTicket 软件及其支持工作人员的公司或组织。代理响应咨询时，此处的信息将出现在电子邮件签名处（例如，页脚）。
links:
-
title: 公司信息表单
href: /scp/forms.php?type=C
landing_page:
title: 登陆页
content: >
<span class="doc-desc-title">登陆页</span>显示于支持网站的首页。
offline_page:
title: 离线页
content: >
<span class="doc-desc-title">离线页</span>在帮助中心离线时显示于支持网站中，参见管理员面板 -> 设置 -> 系统 -> 帮助中心状态。
default_thank_you_page:
title: 默认感谢页
content: >
<span class="doc-desc-title">感谢页</span>在<span class="doc-desc-title">客户</span>提交新咨询时显示给客户。<br/><br/> <span class="doc-desc-title">感谢</span>页与帮助主题互相关联。
logos:
title: 徽标
content: >
您可自定义<span class="doc-desc-title">徽标</span>，徽标将显示在客户入口（例如，支持网站）以供客户使用。
upload_a_new_logo:
title: 上传新徽标
content: >
选择 .gif、.jpg 或 .png 格式图像。我们将按比例调整图像显示，但不会调整图像数据。因此，要提高上传速度，建议保持您的图像接近默认图像尺寸 (817px × 170px)。
backdrops:
title: 背景
content: >
您可以自定义要显示在员工登录页面的<span class="doc-desc-title">背景</span>。
upload_a_new_backdrop:
title: 上传一个新的背景
content: >
选择一个格式为.gif，.jpg或者.png的图片文件。系统将按比例缩放图片显示。但是系统不会缩放图片数据。因此，为了加快载入速度，建议您相对保持文件小尺寸（在MB内）。请注意，php最大上传设置会有限制。
---
helpdesk_status:
title: 帮助中心状态
content: >
If the status is changed to <span class="doc-desc-opt">Offline</span>, the client interface will be disabled. Only Admins will be able to access the system.
helpdesk_url:
title: 帮助中心URL地址
content: >
这个URL是你安装osTicket的时候必须要用的。它能够在与客户邮件沟通的时候，把终端客户带到你的帮助中心来。
helpdesk_name_title:
title: 帮助中心名称/标题
content: >
此项属于标题，一般出现在浏览器选项卡中。如果您的帮助页面已加入书签，此项即为网站页面的标题/名称。
default_department:
title: 默认部门
content: >
选择默认<span class="doc-desc-title">部门</span>，用于未自动发送至部门的咨询。<br/><br/>根据帮助主题、接收电子邮件和咨询筛选设置发送咨询。
default_page_size:
title: 默认页面大小
content: >
选择在工作人员面板中的咨询队列里显示的每页项目数。每个代理还可在<span class="doc-desc-title">我的偏好</span>下自定义自身账户的此数字。
default_log_level:
title: 默认日志级别
content: >
确定在<span class="doc-desc-title">系统日志</span>中记录的问题最低等级。<span class="doc-desc-opt">调试</span>表示最严重程度，且<span class="doc-desc-opt">错误</span>表示最大严重性。例如，如果要查看<span class="doc-desc-title">系统日志</span>中的所有问题，选择<span class="doc-desc-opt">调试</span>。
purge_logs:
title: 清除日志
content: >
决定<span class="doc-desc-title">系统日志</span>删除前的保存时间。
enable_richtext:
title: Enable Rich Text
content: >
启用此功能，将允许在客户和代理间使用富文本格式。
enable_avatars:
title: 允许在跟贴里显示头像
content: >
Text for Translation
允许会话中显示 <span class="doc-desc-title">头像</span> 。 <br><br> <span class="doc-desc-title">头像图片</span> 可在客服或用户的设置页面中设置。
links:
-
title: 代理设定
href: /scp/settings.php?t=agents
-
title: Users Settings
href: /scp/settings.php?t=users
collision_avoidance:
title: 代理防冲突
content: >
输入允许客服在没有任何活动的情况下锁定某个工单或任务的最大时长<br><br> 输入<span class="doc-desc-opt">0</span>禁用锁定功能。
date_time_options:
title: 日期、&时间选项
content: >
The following settings define the default settings for Date & Time settings for the help desk. You can choose to use the locale defaults for the selected locale or use customize the formats to meet your unique requirements. Refer to the ICU format strings as a reference for customization. The dates shown below simply illustrate the result of their corresponding values.
links:
-
title: 参见ICU日期规范表
href: http://userguide.icu-project.org/formatparse/datetime
languages:
title: System Languages
content: >
选择系统主语言和可选的系统第二语言，将提供更友好的用户界面。
primary_language:
title: 系统主语言
content: >
Content of this language is displayed to agents and end-users if their respective language preference is not currently available. This includes the content of the interface, as well as, custom content such as thank-you pages and email messages. <br/><br/> This is the language in which the untranslated versions of your content should be written.
secondary_language:
title: Secondary Languages
content: >
请选择您的代理和最终用户的偏好语言选项。该界面将用于下列语言，定制内容，比如致谢页和帮助主题名等，将被翻译成下列语言。
attachments:
title: 附件设置及存储
content: >
设置附件如何保存
default_storage_bk:
title: 后端文件存储
content: >
Choose how attachments are stored. <br><br> Additional storage backends can be added by installing storage plugins
max_file_size:
title: 最大文件尺寸
content: >
选择客服可以上传的最大附件尺寸。该容量包含已取消的附件、知识库文章、工单相关附件及任务回复，该数据的上限由PHP的<code>upload_max_filesize</code>参数决定。
links:
-
title: PHP ini设置
href: "http://php.net/manual/en/ini.core.php#ini.upload-max-filesize"
files_req_auth:
title: Require Login
content: >
Enable this setting to forbid serving attachments to unauthenticated users. That is, users must sign into the system (both end users and agents), in order to view attachments. <br><br> From a security perspective, be aware that the user's browser may retain previously-viewed files in its cache. Furthermore, all file links on your helpdesk automatically expire after about 24 hours.
---
number_format:
title: 任务编号格式
content: >
此设置用于生成工单编号。使用井号替代数字 (`#`) ，而其他数字文本则予以保留。<br/><br/>例如，对六位数字而言，可使用<code>######</code>。
sequence_id:
title: 任务编号序列
content: >
从中选择一种生成工单编号的序列机制。系统默认随机编号和顺序编号机制。你可以根据自己的需要创建更多的序列机制。
default_sla:
title: 默认 SLA
content: >
Choose the default Service Level Agreement to manage how long a task can remain Open before it is rendered Overdue.
links:
-
title: 创建更多 SLA 计划
href: /scp/slas.php
default_priority:
title: 默认优先级
content: >
Choose a default <span class="doc-desc-title">priority</span> for tasks not assigned a priority automatically.
task_attachment_settings:
title: 咨询线程附件
content: >
Configure settings for files attached to the <span class="doc-desc-title">description</span> field. These settings are used for all new tasks and new messages regardless of the source channel (web portal, email, api, etc.).
page_title:
title: 提醒和通知
content: >
Alerts and Notices are automated email notifications sent to Agents when various task events are triggered.
task_alert:
title: New Task Alert
content: >
<p>创建新任务时向代理发送提醒。</p><p class="info-banner"> <i class="icon-info-sign"></i>如果任务是自动分配的，则不会发送提醒。</p>
links:
-
title: 默认新任务提醒模板
href: /scp/templates.php?default_for=task.alert
activity_alert:
title: New Activity Alert
content: >
用户将新消息添加至现有任务时，发送提醒至代理。
links:
-
title: 默认新活动提醒模板
href: /scp/templates.php?default_for=task.activity.alert
assignment_alert:
title: Task Assignment Alert
content: >
Alert sent out to Agents on task assignment.
links:
-
title: Default Task Assignment Alert Template
href: /scp/templates.php?default_for=task.assignment.alert
transfer_alert:
title: Task Transfer Alert
content: >
Alert sent out to Agents on task transfer between Departments.
links:
-
title: 默认任务变更提醒模板
href: /scp/templates.php?default_for=task.transfer.alert
overdue_alert:
title: Overdue Task Alert
content: >
Alert sent out to Agents when a task becomes overdue based on SLA or Due Date.
links:
-
title: Default Stale Task Alert Template
href: /scp/templates.php?default_for=task.overdue.alert
-
title: 管理 SLA
href: /scp/slas.php
---
number_format:
title: 咨询编号格式
content: >
此设置用于生成咨询编号。使用“#”号替代数字，而其他数字文本则予以保留。<span class="doc-desc-title">帮助主题</span>可定义自定义数字格式。<br/><br/>例如，对六位数字而言，可使用<code>######</code>。
sequence_id:
title: 咨询编号序列
content: >
选择派生新咨询编号的序列。系统设有递增序列和默认随机序列。您可随意创建任意数量的序列。在<span class="doc-desc-title">咨询编号格式</span>配置中使用多种序列以用于帮助主题。
queue_bucket_counts:
title: Top-Level Ticket Counts
content: >
This setting is used to hide or show the ticket counts on Main-Level queues. Get back to the way things used to be.
default_ticket_status:
title: 新咨询默认状态
content: >
选择新咨询的默认状态。如有需要，可对其进行定义以用于每个帮助主题。还可通过咨询筛选进行编辑。
links:
-
title: 管理咨询状态
href: /scp/lists.php?type=ticket-status
default_sla:
title: 默认 SLA
content: >
选择默认服务等级协议以管理在咨询过期前保留未完成状态的期限。
links:
-
title: 创建更多 SLA 计划
href: /scp/slas.php
default_priority:
title: 默认优先级
content: >
选择未自动分配优先级咨询的默认<span class="doc-desc-title">优先级</span>。<br/><br/>可通过帮助主题、发送至部门或咨询筛选设置分配优先级。
maximum_open_tickets:
title: 最大未完成咨询条数
content: >
输入容许用户在帮助中心拥有的最大<strong>未完成</strong>咨询<em>条数</em>。<br><br>输入 <span class="doc-desc-opt">0 </span> 可禁用此限制选项。
email_ticket_priority:
title: 电子邮件咨询优先级
content: >
使用收件人电子邮件服务分配的电子邮件优先级
show_related_tickets:
title: 显示相关咨询
content: >
用户登录时显示所有相关咨询，否则，将限制访问为每次登录仅可查看一次咨询
human_verification:
title: 真人验证
content: >
启用客户入口中的 CAPTCHA 以验证是否是真人在接收咨询。<br><br>需要 GDLib 库
claim_tickets:
title: 回复投诉咨询
content: >
启用此功能以自动分配未分配的咨询至回复代理。<br><br>重新打开的咨询将始终分配至最后一名回复人。
collaborator_ticket_visibility:
title: Collaborator Tickets Visibility
content: >
If Enabled, Users will have visibility to ALL Tickets they participate in when signing into the Web Portal. <br><br> If Disabled, Users will only be able to see their own Tickets when signing into the Web Portal.
require_topic_to_close:
title: Require Help Topic to Close
content: >
If Enabled, a Ticket must have a Help Topic in order to be Closed by an Agent
assigned_tickets:
title: 已分配的咨询
content: >
启用此功能可排除<span class="doc-desc-title">未完成咨询序列</span>中的已分配咨询。
answered_tickets:
title: 已回复咨询
content: >
启用此功能可在<span class="doc-desc-title">已回复咨询序列</span>中显示已回复的咨询。否则，此类咨询将纳入<span class="doc-desc-title">未完成咨询序列</span>。
ticket_attachment_settings:
title: 咨询线程附件
content: >
文件配置设置附加在<span class="doc-desc-title">问题详细信息</span>栏。这些设置可用于与源渠道（网页入口、电子邮件、应用程序编程接口等）无关的所有新咨询和新消息。
---
client_name_format:
title: 用户姓名格式
content: >
为系统中的用户姓名选择一个格式。如果没有指定其他格式，邮件模板在姓名处将使用此格式。
client_session_timeout:
title: 用户会话超时
content: >
选择用户需要重新登录前的最大空闲时间（以分钟为计量单位）。<br><br>如果要禁用<span class="doc-desc-title">用户会话超时</span>，请输入 0。
registration_method:
title: 注册选项
content: >
通过搭配使用<span class="doc-desc-title">注册方式</span>和<span class="doc-desc-title">注册条件</span>以配置用户注册方式和帮助中心网页入口访问方式。以下表格概述了系统解释执行两种设置的方式。<table border="1" cellpadding="2px" cellspacing="0" style="margin-top:7px" ><tbody style="vertical-align:top;"> <tr><th>注册条件</th> <th>注册方式</th> <th>结果</th></tr> <tr><td>否</td><td>公共</td> <td>鼓励注册，但对于新咨询则无此要求。</td></tr> <tr><td>是</td><td>公共</td> <td>新咨询需要注册和登录。</td></tr> <tr><td>否</td><td>私有</td> <td>所有人均可创建咨询，但仅有代理可注册账户</td></tr> <tr><td>是</td><td>私有</td> <td>用户仅可在受邀请时才可访问</td></tr> <tr><td>否</td><td>已禁用</td> <td>没有人可注册账户，但所有人均可创建咨询。<em>这是 osTicket 1.9 版前的功能。</em></td></tr> <tr><td>是</td><td>已禁用</td> <td>通过网站入口禁用新咨询</td></tr> </tbody></table>
client_verify_email:
title: 需要电子邮件验证
content: >
禁用此选项，用户即可通过客户入口中的“验证咨询状态“登陆页立即访问咨询。如果启用此选项（默认设置），用户将需要接收一封电子邮件并遵循随附的链接以查看咨询。<br><br>禁用电子邮件验证可能导致第三方（例如，咨询合作伙伴）冒充咨询所有人。
allow_auth_tokens:
title: 启用身份验证令牌
content: >
启用此选项以允许在用户点击工单链接后使用身份验证令牌自动登录。
---
username:
title: 用户名
content: >
请选择代理<span class="doc-desc-title">用户名</span>，此用户名应为<span class="doc-desc-title">帮助中心</span>的唯一用户名。
email_address:
title: 电子邮件地址
content: >
输入代理电子邮件地址，此电子邮件地址将用于接收<span class="doc-desc-title">服务中心</span>的<span class="doc-desc-title">提醒 & 通知</span>。
0: <br><br>
1: 工作人员可使用用户名或电子邮件地址登录工作人员控制面板。
welcome_email:
title: 欢迎电子邮件
content: >
发送账户访问链接至新代理，使其可设置密码。如果未勾选，您需要设置密码并与新工作人员交流登录信息。
account_password:
title: 账户密码
content: >
作为<span class="doc-desc-title">管理员</span>，您可更改代理的密码。
forced_password_change:
title: 强制密码更改
content: >
启用此功能，即可强制使新代理在下次登录时更改密码。
agents_signature:
title: 代理签名
content: >
创建代理签名，可在回复咨询时选择使用。
account_status:
title: 账户状态
content: >
如果代理处于<span class="doc-desc-opt">锁定</span>状态，其无法登录至帮助中心。
assigned_group:
title: 已分配组
content: >
选中用于此代理的<span class="doc-desc-title">组</span>所属类别将决定代理在<span class="doc-desc-title">帮助中心</span>内拥有的权限。
links:
-
title: 管理组
href: /scp/groups.php
primary_department:
title: 主要部门
content: >
选择一个此代理隶属的主要<span class="doc-desc-title">部门</span>，和一个有效的<span class="doc-desc-title">角色</span>。
links:
-
title: 管理部门
href: /scp/departments.php
primary_role:
title: Primary Role
content: >
选择一个代理隶属的主要<span class="doc-desc-title">角色</span>。
primary_role_on_assign:
title: 分派时使用主要角色
content: >
启用此会作为当代理被分配在<span class="doc-desc-title">主要部门</span>和<span class="doc-desc-title">扩展权限</span>部门之外的工单和任务时的<span class="doc-desc-title">主要角色</span>的备用。否则代理只有读的权限。
daylight_saving:
title: 夏令时
content: >
启用此功能，即可使此代理时区的夏令时自动生效。
limited_access:
title: 限制访问
content: >
如果启用此功能，代理仅拥有直接分配或通过团队分配咨询的权限。
directory_listing:
title: 目录列表
content: >
启用此功能，即可将此代理列入<span class="doc-desc-title">工作人员目录</span>。
links:
-
title: 访问工作人员目录
href: /scp/directory.php
vacation_mode:
title: 休假模式
content: >
如果您将代理状态更改为<span class="doc-desc-opt">休假模式</span>，代理将无法接收任何<span class="doc-desc-title">提醒 & 通知</span>以及分配咨询。
---
---
status:
title: 状态
content: >
If disabled or archived, this <span class="doc-desc-title">Department</span> will not be available.
type:
title: 类型
content: >
选择<span class="doc-desc-opt">私有</span>，即可屏蔽客户入口中此部门的分配。此外，标记为<span class="doc-desc-opt">私有</span>后，<span class="doc-desc-title">部门签名</span>将不会显示在邮件回复中。<br/><br/>必须至少保留一个部门为<span class="doc-desc-opt">公共</span>。
email:
title: Email
content: >
可使用电子邮件发送回复至用户和发布代理回复至咨询。
template:
title: 模板集合
content: >
电子邮件<span class="doc-desc-title">模板集合</span>用于发送至此部门的咨询自动回复、提醒 &通知。
links:
-
title: 管理模板
href: /scp/templates.php
sla:
title: SLA
content: >
发送至此部门的咨询服务等级协议。
links:
-
title: 管理 SLA 计划
href: /scp/slas.php
manager:
title: 部门经理
content: >
选择此部门<span class="doc-desc-title">经理</span>。<br/><br/>可对经理进行配置，以接收特殊提醒以及拥有取消分配咨询的权限。
links:
-
title: 管理提醒 & 通知
href: /scp/settings.php?t=alerts
group_membership:
title: 提醒 & 通知接收人
content: >
选择已配置的<span class="doc-desc-title">提醒 & 通知</span>接收人。
links:
-
title: 配置提醒 & 通知
href: "/scp/settings.php?t=tickets#alerts"
sandboxing:
title: 咨询分配限制
content: >
Determine if Tickets can be assigned to all agents, agents with Primary or Extended Department access, or only agents with Primary Department access.
disable_auto_claim:
title: 禁用自动认领
content: >
勾选以在此部门的响应/回复上<strong>禁用</strong>自动认领。<br><br>代理仍然可以手动认领未分派的工单
auto_response_settings:
title: 自动回复人设置
content: >
此操作可允许您编辑此部门的全局自动回复设置。
new_ticket:
title: 新咨询自动回复
content: >
创建新咨询并发送至此部门后，您可禁用发送至用户的自动回复。
new_message:
title: 新消息自动回复
content: >
您可禁用发送至用户的自动回复以确认此部门咨询的新发布消息。
auto_response_email:
title: 自动回复电子邮件
content: >
选择发送用于此部门自动回复的电子邮件地址。
department_access:
title: 组访问
content: >
允许其他部门的代理访问此部门咨询。
department_signature:
title: 部门签名
content: >
签名属于可选项，适用于代理回复的<span class="doc-desc-opt">公共</span>部门。
---
type:
title: 类型
content: >
如果部门类型属于私有，则回复中无法使用部门签名且客户入口也无法显示部门分配。
dept_manager:
title: 部门经理
content: >
您可选择一名代理作为部门经理以接收部门内的咨询提醒和通知。
0: 代理在无需成为部门成员的情况下，即可成为部门经理。
---
groups:
title: 组
content: >
组用于定义帮助中心中的代理权限。组还可访问除代理主要部门外的其他部门。
status:
title: 状态
content: >
如果<span class="doc-desc-opt">禁用</span>，分配至此组的代理将无法登陆且无法接收部门提醒 &通知。
department_access:
title: 部门访问
content: >
勾选组成员允许访问的所有部门。
---
staff_members:
title: 工作人员
content: >
以下表格显示的是上述筛选结果。如果未选择筛选设置，则分页显示所有<span class="doc-desc-title">代理</span>（工作人员）<span class="doc-desc-title">成员</span>。参见以下页面浏览更多结果。
status:
title: 状态
content: >
无论<span class="doc-desc-title">代理</span>是否锁定、激活或激活（休眠），都将显示上述结果。
---
teams:
title: 团队
content: >
团队即一个或多个代理互相联合，其目的在于进行咨询分配。团队成员可跨部门组合。
status:
title: 状态
content: >
如果<span class="doc-desc-opt">禁用</span>，此团队将无法分配咨询、接收提醒&有关上一次分配的通知。
lead:
title: 团队主管
content: >
<span class="doc-desc-title">团队</span>可指定主管，但与其他团队成员不同的是，此主管拥有接收<span class="doc-desc-title">提醒 &通知权限</span>。
links:
-
title: 配置提醒 & 通知
href: /scp/settings.php?t=alerts
assignment_alert:
title: 分配提醒
content: >
您可为分配至此团队的咨询禁用<span class="doc-desc-title">咨询分配提醒</span>。
links:
-
title: 配置提醒 & 通知
href: /scp/settings.php?t=alerts
members:
title: 团队成员
content: >
可通过代理个人设定配置团队成员。
links:
-
title: 管理工作人员
href: /scp/staff.php
---
signature:
title: 工作人员签名行
content: |
创建工作人员签名，用于回复咨询。此签名作为可选项将显示在咨询回复的底部
type:
title: 账户类型
content: |
管理员拥有访问管理员面板的权限。工作人员仅可访问管理咨询和知识库。
group:
title: 已分配组
content: |
组成员定义了系统中工作人员的作用。访问组管理页面，定义此工作人员访问帮助中心的权限。
notes:
title: 内部通知
content: |
发布工作人员相关内部通知；这些通知仅对拥有管理员账户的工作人员可见。
---
advanced:
title: 高级
content: >
缩小您的搜索参数范围。在选择高级搜索条件并开始搜索后，您可以在页面底部<span class="doc-desc-title">导出</span>数据。
export:
title: 导出
content: >
导出您的当前数据，以 CSV 文件格式查看。CSV 文件可通过任何电子表格软件（例如，Microsoft Excel、Apple Pages、OpenOffice 等）打开。
---
search_field:
title: 搜索字段
0: >
advanced:
title: 高级
content: >
缩小您的搜索参数范围。在选择高级搜索条件并开始搜索后，您可<span class="doc-desc-title">导出</span>咨询页面底部的数据。
open_tickets_table:
title: 打开咨询表格
content: >
所有咨询当前均处于未完成状态且需等待进一步处理
ticket:
title: 咨询
0: >
date:
title: 日期
0: >
subject:
title: 主题
0: >
from:
title: 发自
0: >
priority:
title: 优先级
0: >
assigned_to:
title: 分配至
0: >
export:
title: 导出
content: >
导出您的当前数据，以 CSV 文件格式查看。CSV 文件可通过任何电子表格软件（例如，Microsoft Excel、Apple Pages、OpenOffice 等）打开。
advanced_search_dialog:
title: 高级搜索
0: >
adv_keyword:
title: 关键词搜索
content: >
根据主题和咨询线程的消息正文以及用户和咨询自定义字段相关的所有文本内容查找匹配记录。
adv_date_range:
title: 按日期范围搜索
content: >
定义此处
reply_types:
title: Reply Types
content: >
<b>Reply All:</b> This reply is sent to the User and the Collaborators you choose to include.</br> <b>Reply to User:</b> This reply is sent to the User only, no Collaborators.</br> <b>Do Not Email Reply:</b> No email alerts are sent out, however, the Agent response is visible to <b>ALL</b> Users upon viewing the Ticket.
---
core:
time_format: 'HH:mm'
date_format: 'y/MM/dd'
datetime_format: 'MM/dd/y h:mm a'
daydatetime_format: 'EEE, MMM d y h:mm a'
default_priority_id: 2
enable_daylight_saving: 0
reply_separator: '-- 在此行以上回复 --'
isonline: 1
staff_ip_binding: 0
staff_max_logins: 4
staff_login_timeout: 2
staff_session_timeout: 30
passwd_reset_period: 0
client_max_logins: 4
client_login_timeout: 2
client_session_timeout: 30
max_page_size: 25
max_open_tickets: 0
autolock_minutes: 3
default_smtp_id: 0
use_email_priority: 0
enable_kb: 0
enable_premade: 1
enable_captcha: 0
enable_auto_cron: 0
enable_mail_polling: 0
send_sys_errors: 1
send_sql_errors: 1
send_login_errors: 1
save_email_headers: 1
strip_quoted_reply: 1
ticket_autoresponder: 0
message_autoresponder: 0
ticket_notice_active: 1
ticket_alert_active: 1
ticket_alert_admin: 1
ticket_alert_dept_manager: 1
ticket_alert_dept_members: 0
message_alert_active: 1
message_alert_laststaff: 1
message_alert_assigned: 1
message_alert_dept_manager: 0
note_alert_active: 0
note_alert_laststaff: 1
note_alert_assigned: 1
note_alert_dept_manager: 0
transfer_alert_active: 0
transfer_alert_assigned: 0
transfer_alert_dept_manager: 1
transfer_alert_dept_members: 0
overdue_alert_active: 1
overdue_alert_assigned: 1
overdue_alert_dept_manager: 1
overdue_alert_dept_members: 0
assigned_alert_active: 1
assigned_alert_staff: 1
assigned_alert_team_lead: 0
assigned_alert_team_members: 0
auto_claim_tickets: 1
collaborator_ticket_visibility: 1
require_topic_to_close: 0
show_related_tickets: 1
show_assigned_tickets: 1
show_answered_tickets: 0
hide_staff_name: 0
overlimit_notice_active: 0
email_attachments: 1
ticket_number_format: '######'
ticket_sequence_id: 0
queue_bucket_counts: 0
task_number_format: '#'
task_sequence_id: 2
log_level: 2
log_graceperiod: 12
client_registration: 'public'
default_ticket_queue: 1
---
-
id: 1
name: 支援
signature: |
支援部门
ispublic: 1
flags: 0x0004
group_membership: 1
-
id: 2
name: 销售
signature: |
销售和客户维护
ispublic: 1
flags: 0x0004
sla_id: 1
group_membership: 1
-
id: 3
name: 维护
signature: |
维护部门
ispublic: 0
flags: 0x0004
group_membership: 0
---
-
id: 1
isactive: 1
name: osTicket默认模板 (超文本)
notes: |
默认osTicket模板
---
-
id: 1
name: created
description:
-
id: 2
name: closed
description:
-
id: 3
name: reopened
description:
-
id: 4
name: 已分配
description:
-
id: 5
name: released
description:
-
id: 6
name: 已转移
description:
-
id: 7
name: referred
description:
-
id: 0
name: overdue
description:
-
id: 9
name: edited
description:
-
id: 10
name: viewed
description:
-
id: 11
name: error
description:
-
id: 12
name: collab
description:
-
id: 13
name: resent
description:
-
id: 14
name: deleted
description:
---
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ftQLN3ZEMy/YQjWoqtVA21ogcMnjy/5fgAEAs+CvmHNdSv0AAAAASUVORK5CYII=
---
-
isactive: 1
execorder: 99
match_all_rules: 0
email_id: 0
target: Email
name: SYSTEM BAN LIST
notes: |
内部使用的受屏蔽email列表。不要删除。
rules:
-
isactive: 1
what: email
how: equal
val: test@example.com
actions:
-
sort: 1
type: 拒绝
---
-
id: 1
type: U
title: 联系资料
flags: 0
fields:
-
type: text
name: email
label: 电子邮件地址
sort: 1
flags: 489379
configuration:
size: 40
length: 64
validator: email
-
type: text
name: name
label: 全名
sort: 2
flags: 489379
configuration:
size: 40
length: 64
-
type: phone
name: phone
label: 手机号码
sort: 3
flags: 13057
-
type: memo
name: notes
label: 内部通知
sort: 4
flags: 12289
configuration:
rows: 4
cols: 40
-
id: 2
type: T
title: 咨询详情
instructions: 请描述您的问题
notes: |
此表单将会被附加给所有的咨询，不管那个咨询是怎么生成的。你可以在这个表单里面添加任何字段，他们将会显示在全部咨询那里，也能够被高级搜索找到并可以被筛选。
flags: 0
fields:
-
id: 20
type: text
name: subject
label: 问题摘要
sort: 1
flags: 489249
configuration:
size: 40
length: 50
-
id: 21
type: thread
name: message
label: 问题详情
hint: 您打开服务单的原因说明
sort: 2
flags: 480547
-
id: 22
type: priority
name: priority
label: 优先级等级
flags: 274609
sort: 3
-
type: C
title: 公司信息
instructions: 邮件模版里面可用的详情
flags: 0
fields:
-
type: text
name: name
label: 公司名称
sort: 1
flags: 291233
configuration:
size: 40
length: 64
-
type: text
name: website
label: 网站
sort: 2
flags: 12545
configuration:
size: 40
length: 64
-
type: phone
name: phone
label: 手机号码
sort: 3
flags: 12545
configuration:
ext: false
-
type: memo
name: address
label: 地址
sort: 4
flags: 12545
configuration:
rows: 2
cols: 40
html: false
length: 100
-
type: O
title: 公司信息
instructions: 用户公司详情
flags: 0
fields:
-
type: text
name: name
label: 名称
sort: 1
flags: 489379
configuration:
size: 40
length: 64
-
type: memo
name: address
label: 地址
sort: 2
flags: 13057
configuration:
rows: 2
cols: 40
length: 100
html: false
-
type: phone
name: phone
label: 电话
sort: 3
flags: 13057
-
type: text
name: website
label: 网站
sort: 4
flags: 13057
configuration:
size: 40
length: 0
-
type: memo
name: notes
label: 内部通知
sort: 5
flags: 12289
configuration:
rows: 4
cols: 40
-
type: A
title: 任务详情
instructions: 请描述问题
notes: |
This form is used to create a task.
flags: 0
fields:
-
type: text
name: 标题
flags: 290977
sort: 1
label: 标题
configuration:
size: 40
length: 50
-
type: thread
name: description
flags: 282867
sort: 2
label: 描述
hint: 详细说明创建任务的原因
---
-
id: 1
role_id: 1
flags: 1
name: 驯狮人
notes: |
系统大牛。这些人员对他们可以访问的部门拥有全部权限。
depts:
- 1
- 2
- 3
-
id: 2
role_id: 2
flags: 1
name: 大象步行者
notes: |
象牙塔里面的居民
depts:
- 1
- 2
- 3
-
id: 3
role_id: 2
flags: 1
name: 跳蚤训练师
notes: |
初级工作人员
depts:
- 1
- 2
- 3
---
-
topic_id: 1
flags: 0x02
ispublic: 1
priority_id: 2
forms:
- 2
topic: 一般查询
notes: |
有关产品和服务的问题
-
topic_id: 2
flags: 0x02
ispublic: 1
priority_id: 1
forms:
- 2
topic: 反馈
notes: |
销售和财务部门首先要关注的咨询
-
topic_id: 10
flags: 0x02
ispublic: 1
dept_id: 3
priority_id: 2
forms:
- 2
topic: 报告问题
notes: |
与产品、 服务或设备相关的问题
-
topic_pid: 10
flags: 0x02
ispublic: 1
sla_id: 1
priority_id: 3
forms:
- 2
topic: 查询问题
notes: |
报告无法查看实体或虚拟资产
---
-
type: ticket-status
name: 咨询状态
name_plural: 工单状态
sort_mode: SortCol
masks: 13
notes: |
工单状态
properties:
title: 工单状态属性
instructions: 可设置在服务单状态上的属性
flags: 0
fields:
-
type: state
name: state
label: 状态
sort: 1
flags: 487665
configuration:
prompt: 工单状态
-
type: memo
name: description
label: 描述
sort: 3
flags: 471073
configuration:
rows: 2
cols: 40
html: false
length: 100
configuration:
handler: TicketStatusList
---
-
name: osTicket
fields:
"address:| 420 Desoto Street Alexandria, LA 71301 phone":
(318) 290-3674 website:
"http://osticket.com notes": '> Not only do we develop the software, we also use it to manage support for osTicket. Let us help you quickly implement and leverage the full potential of osTicket''s features and functionality. Contact us for professional support or visit our website for documentation and community support.'
---
low:
priority_id: 1
priority_desc: 低
priority_color: "#DDFFDD"
priority_urgency: 4
normal:
priority_id: 2
priority_desc: 标准
priority_color: "#FFFFF0A"
priority_urgency: 3
high:
priority_id: 3
priority_desc: 高
priority_color: "#FEE7E7"
priority_urgency: 2
emergency:
priority_id: 4
priority_desc: 紧急情况
priority_color: "#FEE7E7"
priority_urgency: 1
---
-
id: 1
name: "咨询 #"
primary: "number"
filter: "link:ticketP"
truncate: "wrap"
annotations: '[{"c":"TicketSourceDecoration","p":"b"}]'
conditions: '[{"crit":["isanswered","nset",null],"prop":{"font-weight":"bold"}}]'
-
id: 2
name: "创建日期"
primary: "created"
secondary: null
filter: "date:full"
truncate: "wrap"
annotations: "[]"
conditions: "[]"
-
id: 3
name: "主题"
primary: "cdata__subject"
filter: "link:ticket"
truncate: "ellipsis"
annotations: '[{"c":"TicketThreadCount","p":">"},{"c":"ThreadAttachmentCount","p":"a"},{"c":"OverdueFlagDecoration","p":"<"},{"c":"LockDecoration","p":"<"}]'
conditions: '[{"crit":["isanswered","nset",null],"prop":{"font-weight":"bold"}}]'
-
id: 4
name: "User Name"
primary: "user__name"
truncate: "wrap"
annotations: '[{"c":"ThreadCollaboratorCount","p":">"}]'
conditions: "[]"
-
id: 5
name: "优先级"
primary: "cdata__priority"
truncate: "wrap"
annotations: "[]"
conditions: "[]"
-
id: 6
name: "状态"
primary: "status__id"
truncate: "wrap"
annotations: "[]"
conditions: "[]"
-
id: 7
name: "关闭日期"
primary: "closed"
filter: "date:full"
truncate: "wrap"
annotations: "[]"
conditions: "[]"
-
id: 0
name: "代理人"
primary: "assignee"
truncate: "wrap"
annotations: "[]"
conditions: "[]"
-
id: 9
name: "截止日期"
primary: "duedate"
secondary: "est_duedate"
filter: "date:human"
truncate: "wrap"
annotations: "[]"
conditions: "[]"
-
id: 10
name: "最近更新"
primary: "lastupdate"
filter: "date:full"
truncate: "wrap"
annotations: "[]"
conditions: "[]"
-
id: 11
name: "部门"
primary: "dept_id"
truncate: "wrap"
annotations: "[]"
conditions: "[]"
-
id: 12
name: "最后消息"
primary: "thread__lastmessage"
filter: "date:human"
truncate: "wrap"
annotations: "[]"
conditions: "[]"
-
id: 13
name: "最后回复"
primary: "thread__lastresponse"
filter: "date:human"
truncate: "wrap"
annotations: "[]"
conditions: "[]"
-
id: 14
name: "团队"
primary: "team_id"
truncate: "wrap"
annotations: "[]"
conditions: "[]"
---
-
id: 1
name: Priority + Most Recently Updated
columns: '["-cdata__priority","-lastupdate"]'
-
id: 2
name: Priority + Most Recently Created
columns: '["-cdata__priority","-created"]'
-
id: 3
name: Priority + Due Date
columns: '["-cdata__priority","-est_duedate"]'
-
id: 4
name: 截止日期
columns: '["-est_duedate"]'
-
id: 5
name: Closed Date
columns: '["-closed"]'
-
id: 6
name: 创建日期
columns: '["-created"]'
-
id: 7
name: Update Date
columns: '["-lastupdate"]'
---
-
id: 1
title: 打开
parent_id: 0
flags: 0x03
sort: 1
sort_id: 1
root: T
config: '[["status__state","includes",{"open":"Open"}]]'
columns:
-
column_id: 1
bits: 1
sort: 1
width: 100
heading: 咨询
-
column_id: 10
bits: 1
sort: 2
width: 150
heading: 最近更新
-
column_id: 3
bits: 1
sort: 3
width: 300
heading: 主题
-
column_id: 4
bits: 1
sort: 4
width: 185
heading: 发自
-
column_id: 5
bits: 1
sort: 5
width: 85
heading: 优先级
-
column_id: 0
bits: 1
sort: 6
width: 160
heading: 分配至
sorts:
-
sort_id: 1
-
sort_id: 2
-
sort_id: 3
-
sort_id: 4
-
sort_id: 6
-
sort_id: 7
-
id: 2
title: 打开
parent_id: 1
flags: 43
root: T
sort: 1
sort_id: 4
config: '{"criteria":[["isanswered","nset",null]],"conditions":[]}'
columns:
-
column_id: 1
bits: 1
sort: 1
width: 100
heading: 咨询
-
column_id: 10
bits: 1
sort: 2
width: 150
heading: 最近更新
-
column_id: 3
bits: 1
sort: 3
width: 300
heading: 主题
-
column_id: 4
bits: 1
sort: 4
width: 185
heading: 发自
-
column_id: 5
bits: 1
sort: 5
width: 85
heading: 优先级
-
column_id: 0
bits: 1
sort: 6
width: 160
heading: 分配至
-
id: 3
title: 已回答
parent_id: 1
flags: 43
root: T
sort: 2
sort_id: 4
config: '{"criteria":[["isanswered","set",null]],"conditions":[]}'
columns:
-
column_id: 1
bits: 1
sort: 1
width: 100
heading: 咨询
-
column_id: 10
bits: 1
sort: 2
width: 150
heading: 最近更新
-
column_id: 3
bits: 1
sort: 3
width: 300
heading: 主题
-
column_id: 4
bits: 1
sort: 4
width: 185
heading: 发自
-
column_id: 5
bits: 1
sort: 5
width: 85
heading: 优先级
-
column_id: 0
bits: 1
sort: 6
width: 160
heading: 分配至
-
id: 4
title: 过期
parent_id: 1
flags: 43
root: T
sort: 3
sort_id: 4
config: '{"criteria":[["isoverdue","set",null]],"conditions":[]}'
columns:
-
column_id: 1
bits: 1
sort: 1
width: 100
heading: 咨询
-
column_id: 9
bits: 1
sort: 9
width: 150
heading: 截止日期
-
column_id: 3
bits: 1
sort: 3
width: 300
heading: 主题
-
column_id: 4
bits: 1
sort: 4
width: 185
heading: 发自
-
column_id: 5
bits: 1
sort: 5
width: 85
heading: 优先级
-
column_id: 0
bits: 1
sort: 6
width: 160
heading: 分配至
-
id: 5
title: 我的咨询
parent_id: 0
flags: 0x03
root: T
sort: 3
sort_id: 3
config: '{"criteria":[["assignee","includes",{"M":"Me","T":"One of my teams"}],["status__state","includes",{"open":"Open"}]],"conditions":[]}'
columns:
-
column_id: 1
bits: 1
sort: 1
width: 100
heading: 咨询
-
column_id: 10
bits: 1
sort: 2
width: 150
heading: Last Update
-
column_id: 3
bits: 1
sort: 3
width: 300
heading: 主题
-
column_id: 4
bits: 1
sort: 4
width: 185
heading: 发自
-
column_id: 5
bits: 1
sort: 5
width: 85
heading: 优先级
-
column_id: 11
bits: 1
sort: 6
width: 160
heading: 部门
sorts:
-
sort_id: 1
-
sort_id: 2
-
sort_id: 3
-
sort_id: 4
-
sort_id: 6
-
sort_id: 7
-
id: 6
title: Assigned to Me
parent_id: 5
flags: 43
root: T
sort: 1
config: '{"criteria":[["assignee","includes",{"M":"Me"}]],"conditions":[]}'
columns:
-
column_id: 1
bits: 1
sort: 1
width: 100
heading: 咨询
-
column_id: 10
bits: 1
sort: 2
width: 150
heading: Last Update
-
column_id: 3
bits: 1
sort: 3
width: 300
heading: 主题
-
column_id: 4
bits: 1
sort: 4
width: 185
heading: 发自
-
column_id: 5
bits: 1
sort: 5
width: 85
heading: 优先级
-
column_id: 11
bits: 1
sort: 6
width: 160
heading: 部门
sorts:
-
sort_id: 1
-
sort_id: 2
-
sort_id: 3
-
sort_id: 4
-
sort_id: 6
-
sort_id: 7
-
id: 7
title: Assigned to Teams
parent_id: 5
flags: 43
root: T
sort: 2
config: '{"criteria":[["assignee","!includes",{"M":"Me"}]],"conditions":[]}'
columns:
-
column_id: 1
bits: 1
sort: 1
width: 100
heading: 咨询
-
column_id: 10
bits: 1
sort: 2
width: 150
heading: Last Update
-
column_id: 3
bits: 1
sort: 3
width: 300
heading: 主题
-
column_id: 4
bits: 1
sort: 4
width: 185
heading: 发自
-
column_id: 5
bits: 1
sort: 5
width: 85
heading: 优先级
-
column_id: 14
bits: 1
sort: 6
width: 160
heading: 团队
sorts:
-
sort_id: 1
-
sort_id: 2
-
sort_id: 3
-
sort_id: 4
-
sort_id: 6
-
sort_id: 7
-
id: 0
parent_id: 0
title: 已关闭
flags: 0x03
sort: 4
root: T
sort_id: 5
config: '{"criteria":[["status__state","includes",{"closed":"Closed"}]],"conditions":[]}'
columns:
-
column_id: 1
bits: 1
sort: 1
width: 100
heading: 咨询
-
column_id: 7
bits: 1
sort: 2
width: 150
heading: 关闭日期
-
column_id: 3
bits: 1
sort: 3
width: 300
heading: 主题
-
column_id: 4
bits: 1
sort: 4
width: 185
heading: 发自
-
column_id: 0
bits: 1
sort: 6
width: 160
heading: 关闭人
sorts:
-
sort_id: 5
-
sort_id: 1
-
sort_id: 2
-
sort_id: 3
-
sort_id: 4
-
sort_id: 6
-
sort_id: 7
-
id: 9
parent_id: 0
title: Today
flags: 43
sort: 1
root: T
sort_id: 5
config: '{"criteria":[["closed","period","td"]],"conditions":[]}'
columns:
-
column_id: 1
bits: 1
sort: 1
width: 100
heading: 咨询
-
column_id: 7
bits: 1
sort: 2
width: 150
heading: 关闭日期
-
column_id: 3
bits: 1
sort: 3
width: 300
heading: 主题
-
column_id: 4
bits: 1
sort: 4
width: 185
heading: 发自
-
column_id: 0
bits: 1
sort: 6
width: 160
heading: 关闭人
sorts:
-
sort_id: 5
-
sort_id: 1
-
sort_id: 2
-
sort_id: 3
-
sort_id: 4
-
sort_id: 6
-
sort_id: 7
-
id: 10
parent_id: 0
title: Yesterday
flags: 43
sort: 2
root: T
sort_id: 5
config: '{"criteria":[["closed","period","yd"]],"conditions":[]}'
columns:
-
column_id: 1
bits: 1
sort: 1
width: 100
heading: 咨询
-
column_id: 7
bits: 1
sort: 2
width: 150
heading: 关闭日期
-
column_id: 3
bits: 1
sort: 3
width: 300
heading: 主题
-
column_id: 4
bits: 1
sort: 4
width: 185
heading: 发自
-
column_id: 0
bits: 1
sort: 6
width: 160
heading: 关闭人
sorts:
-
sort_id: 5
-
sort_id: 1
-
sort_id: 2
-
sort_id: 3
-
sort_id: 4
-
sort_id: 6
-
sort_id: 7
-
id: 11
parent_id: 0
title: This Week
flags: 43
sort: 3
root: T
sort_id: 5
config: '{"criteria":[["closed","period","tw"]],"conditions":[]}'
columns:
-
column_id: 1
bits: 1
sort: 1
width: 100
heading: 咨询
-
column_id: 7
bits: 1
sort: 2
width: 150
heading: 关闭日期
-
column_id: 3
bits: 1
sort: 3
width: 300
heading: 主题
-
column_id: 4
bits: 1
sort: 4
width: 185
heading: 发自
-
column_id: 0
bits: 1
sort: 6
width: 160
heading: 关闭人
sorts:
-
sort_id: 5
-
sort_id: 1
-
sort_id: 2
-
sort_id: 3
-
sort_id: 4
-
sort_id: 6
-
sort_id: 7
-
id: 12
parent_id: 0
title: This Month
flags: 43
sort: 4
root: T
sort_id: 5
config: '{"criteria":[["closed","period","tm"]],"conditions":[]}'
columns:
-
column_id: 1
bits: 1
sort: 1
width: 100
heading: 咨询
-
column_id: 7
bits: 1
sort: 2
width: 150
heading: 关闭日期
-
column_id: 3
bits: 1
sort: 3
width: 300
heading: 主题
-
column_id: 4
bits: 1
sort: 4
width: 185
heading: 发自
-
column_id: 0
bits: 1
sort: 6
width: 160
heading: 关闭人
sorts:
-
sort_id: 5
-
sort_id: 1
-
sort_id: 2
-
sort_id: 3
-
sort_id: 4
-
sort_id: 6
-
sort_id: 7
-
id: 13
parent_id: 0
title: This Quarter
flags: 43
sort: 5
root: T
sort_id: 6
config: '{"criteria":[["closed","period","tq"]],"conditions":[]}'
columns:
-
column_id: 1
bits: 1
sort: 1
width: 100
heading: 咨询
-
column_id: 7
bits: 1
sort: 2
width: 150
heading: 关闭日期
-
column_id: 3
bits: 1
sort: 3
width: 300
heading: 主题
-
column_id: 4
bits: 1
sort: 4
width: 185
heading: 发自
-
column_id: 0
bits: 1
sort: 6
width: 160
heading: 关闭人
sorts:
-
sort_id: 5
-
sort_id: 1
-
sort_id: 2
-
sort_id: 3
-
sort_id: 4
-
sort_id: 6
-
sort_id: 7
-
id: 14
parent_id: 0
title: This Year
flags: 43
sort: 6
root: T
sort_id: 7
config: '{"criteria":[["closed","period","ty"]],"conditions":[]}'
columns:
-
column_id: 1
bits: 1
sort: 1
width: 100
heading: 咨询
-
column_id: 7
bits: 1
sort: 2
width: 150
heading: 关闭日期
-
column_id: 3
bits: 1
sort: 3
width: 300
heading: 主题
-
column_id: 4
bits: 1
sort: 4
width: 185
heading: 发自
-
column_id: 0
bits: 1
sort: 6
width: 160
heading: 关闭人
sorts:
-
sort_id: 5
-
sort_id: 1
-
sort_id: 2
-
sort_id: 3
-
sort_id: 4
-
sort_id: 6
-
sort_id: 7
---
-
id: 1
flags: 1
name: All Access
notes: |
Role with unlimited access
permissions:
- ticket.create
- ticket.edit
- ticket.assign
- ticket.release
- ticket.transfer
- ticket.refer
- ticket.reply
- ticket.close
- ticket.delete
- task.create
- task.edit
- task.assign
- task.transfer
- task.reply
- task.close
- task.delete
- canned.manage
- thread.edit
-
id: 2
flags: 1
name: Expanded Access
notes: |
Role with expanded access
permissions:
- ticket.create
- ticket.edit
- ticket.assign
- ticket.release
- ticket.transfer
- ticket.refer
- ticket.reply
- ticket.close
- task.create
- task.edit
- task.assign
- task.transfer
- task.reply
- task.close
- canned.manage
-
id: 3
flags: 1
name: 限制访问
notes: |
Role with limited access
permissions:
- ticket.create
- ticket.assign
- ticket.release
- ticket.transfer
- ticket.refer
- ticket.reply task.create
- task.assign
- task.transfer
- task.reply
-
id: 4
flags: 1
name: View only
notes: Simple role with no permissions
permissions: [ ]
---
-
id: 1
name: "常规服务单"
next: 1
padding: '0'
increment: 1
flags: 1
-
id: 2
name: "Tasks Sequence"
next: 1
padding: '0'
increment: 1
flags: 1
---
-
id: 1
flags: 3
grace_period: 48
name: 默认 SLA
0: |
---
-
flags: 0x01
name: 支持级别
notes: |
1级支持，负责与客户的初始状态
---
-
id: 1
name: 打开
state: open
mode: 3
sort: 1
flags: 0
properties:
description: >
打开服务单
-
id: 2
name: 已解决
state: closed
mode: 1
sort: 2
flags: 0
properties:
allowreopen: true
reopenstatus: 0
description: >
已解答的咨询
-
id: 3
name: 已关闭
state: closed
mode: 3
sort: 3
flags: 0
properties:
allowreopen: true
reopenstatus: 0
description: >
已经关闭的咨询。其在客户和职员面板上仍会显示。
-
id: 4
name: 已归档
state: archived
mode: 3
sort: 4
flags: 0
properties:
description: >
Tickets only adminstratively available but no longer accessible on ticket queues and client panel.
-
id: 5
name: 已删除
state: deleted
mode: 3
sort: 5
flags: 0
properties:
description: >
服务单已列入删除队列。服务单队列中不再显示。
---
-
isenabled: 1
title: OsTicket （示例） 是什么？
response: |
osTicket是一个被广泛使用的开源咨询支援系统, 是那些价高且复杂的客户支援系统的有效替代。它简单，轻巧，可靠，开源，基于网页并且容易安装和使用。
0: |
attachments:
-
name: osTicket.txt
type: text/plain
data: 封装附件摇摆？
-
isenabled: 1
title: 样板(含变量)
response: |
您好 %{ticket.name.first},
<br>
<br>
您在 %{ticket.create_date}新建的咨询 #%{ticket.number} 已转给的部门为
%{ticket.dept.name}.
0: |
---
notes: |
当咨询被分配给员工时，则发送给他们。咨询能够被系统自动分配给员工，也能够被其他用户手动分配。使用%{assigner} 来区分由谁做这种分配。
subject: |
安排给您的咨询
body: |
<h3><strong>您好 %{assignee.name.first},</strong></h3>
%{assigner.name.short}给您安排了一条咨询 <a href="%{ticket.staff_link}">#%{ticket.number}</a>
<br>
<br>
<table>
<tbody>
<tr>
<td>
<strong>来自于</strong>:
</td>
<td>
%{ticket.name} <%{ticket.email}>
</td>
</tr>
<tr>
<td>
<strong>主题</strong>:
</td>
<td>
%{ticket.subject}
</td>
</tr>
</tbody>
</table>
<br>
%{comments}
<br>
<br>
<hr>
<div>要阅读/回复此咨询, 请 <a
href="%{ticket.staff_link}"><span style="color: rgb(84, 141, 212);"
>登录</span></a> 咨询支持系统</div>
<em style="font-size: small; ">您的友好客户帮助系统</em>
<br>
<img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc"
alt="Powered by osTicket" width="126" height="19" style="width: 126px;">
---
notes: |
当客户在咨询里面发布新消息时，发送给工作人员。这种情况在客户回复邮件，或者通过网页入口发布新消息时会出现。
subject: |
新消息通知
body: |
<h3><strong>Hi %{recipient.name},</strong></h3>
New message appended to ticket <a
href="%{ticket.staff_link}">#%{ticket.number}</a>
<br>
<br>
<table>
<tbody>
<tr>
<td>
<strong>From</strong>:
</td>
<td>
%{poster.name} <%{ticket.email}>
</td>
</tr>
<tr>
<td>
<strong>Department</strong>:
</td>
<td>
%{ticket.dept.name}
</td>
</tr>
</tbody>
</table>
<br>
%{message}
<br>
<br>
<hr>
<div>To view or respond to the ticket, please <a
href="%{ticket.staff_link}"><span style="color: rgb(84, 141, 212);"
>login</span></a> to the support ticket system</div>
<em style="color: rgb(127,127,127); font-size: small; ">Your friendly
Customer Support System</em><br>
<img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc"
alt="Powered by osTicket" width="126" height="19" style="width: 126px;">
---
notes: |
当客户发布新消息到咨询里面时，发送给客户。这种情况在客户回复邮件，或者通过网页入口发布新消息时会出现。
subject: |
消息确认
body: |
<h3><strong>亲爱的 %{recipient.name.first},</strong></h3>
您的回复<a
href="%{recipient.ticket_link}">#%{ticket.number}</a> 已经增加备注
<br>
<br>
<div style="color: rgb(127, 127, 127); ">
您的 %{company.name} 团队,<br>
%{signature}
</div>
<hr>
<div style="color: rgb(127, 127, 127); font-size: small; text-align:
center"><em>您可以查看支持请求的进行 <a
href="%{recipient.ticket_link}">点击查看</a></em>
</div>
---
notes: |
发送给代理人的提醒。该提醒在发生工单内部活动如内部备注或代理回复工单时触发。
subject: |
新的内部活动警报
body: |
<h3><strong>您好%{recipient.name},</strong></h3>
服务人员记录了一个活动到咨询 <a
href="%{ticket.staff_link}">#%{ticket.number}</a>
<br>
<br>
<table>
<tbody>
<tr>
<td>
<strong>来自于</strong>:
</td>
<td>
%{note.poster}
</td>
</tr>
<tr>
<td>
<strong>标题</strong>:
</td>
<td>
%{note.title}
</td>
</tr>
</tbody>
</table>
<br>
%{note.message}
<br>
<br>
<hr>
如需查看或回复该咨询，请<a
href="%{ticket.staff_link}">登陆</a> 客户支持系统
<br>
<br>
<em style="font-size: small; ">客户支持系统</em>
<br>
<img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc"
alt="Powered by osTicket" width="126" height="19" style="width: 126px;">
---
notes: |
Sent to agents when a new message/note is posted to a task. This can
occur if a collaborator or an agent responds to an email from the system
or visits the web portal and posts a new message there.
subject: |
Task Activity [#%{task.number}] - %{activity.title}
body: |
<h3><strong>Hi %{recipient.name},</strong></h3>
Task <a href="%{task.staff_link}">#%{task.number}</a> updated: %{activity.description}
<br>
<br>
%{message}
<br>
<br>
<hr>
<div>To view or respond to the task, please <a
href="%{task.staff_link}"><span style="color: rgb(84, 141, 212);"
>login</span></a> to the support system</div>
<em style="color: rgb(127,127,127); font-size: small; ">Your friendly
Customer Support System</em><br>
<img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc"
alt="Powered by osTicket" width="126" height="19" style="width: 126px;">
---
notes: |
Notice sent to collaborators on task activity e.g reply or message.
subject: |
Re: %{task.title} [#%{task.number}]
body: |
<h3><strong>Dear %{recipient.name.first},</strong></h3>
<div>
<em>%{poster.name}</em> just logged a message to a task in which you participate.
</div>
<br>
%{message}
<br>
<br>
<hr>
<div style="color: rgb(127, 127, 127); font-size: small; text-align: center;">
<em>You're getting this email because you are a collaborator on task
#%{task.number}. To participate, simply reply to this email.</em>
</div>
---
notes: |
Sent to an agent when a new task is created in the system.
subject: |
New Task Alert
body: |
<h2>Hi %{recipient.name},</h2>
New task <a href="%{task.staff_link}">#%{task.number}</a> created
<br>
<br>
<table>
<tbody>
<tr>
<td>
<strong>Department</strong>:
</td>
<td>
%{task.dept.name}
</td>
</tr>
</tbody>
</table>
<br>
%{task.description}
<br>
<br>
<hr>
<div>To view or respond to the ticket, please <a
href="%{task.staff_link}">login</a> to the support system</div>
<em style="font-size: small">Your friendly Customer Support System</em>
<br>
<a href="http://osticket.com/"><img width="126" height="19"
style="width: 126px; " alt="Powered By osTicket"
src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc"/></a>
---
notes: |
Sent to agents when a task is assigned to them or the team to which
they belong. Use %{assigner} to distinguish who made the assignment.
subject: |
安排给您的任务
body: |
<h3><strong>Hi %{assignee.name.first},</strong></h3>
Task <a href="%{task.staff_link}">#%{task.number}</a> has been
assigned to you by %{assigner.name.short}
<br>
<br>
%{comments}
<br>
<br>
<hr>
<div>To view/respond to the task, please <a
href="%{task.staff_link}"><span style="color: rgb(84, 141, 212);"
>login</span></a> to the support system</div>
<em style="font-size: small; ">Your friendly Customer Support
System</em>
<br>
<img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc"
alt="Powered by osTicket" width="126" height="19" style="width: 126px;">
---
notes: |
Sent to agents when a task transitions to overdue in the system.
Overdue tasks occur based on the set due-date.
subject: |
过期任务警告
body: |
<h3><strong>Hi %{recipient.name}</strong>,</h3>
A task, <a href="%{task.staff_link}">#%{task.number}</a> is
seriously overdue.
<br>
<br>
We should all work hard to guarantee that all tasks are being
addressed in a timely manner.
<br>
<br>
Signed,<br>
%{task.dept.manager.name}
<hr>
<div>To view or respond to the task, please <a
href="%{task.staff_link}"><span style="color: rgb(84, 141, 212);"
>login</span></a> to the support system. You're receiving this
notice because the task is assigned directly to you or to a team or
department of which you're a member.</div>
<em style="font-size: small">Your friendly <span style="font-size: smaller"
>(although with limited patience)</span> Customer Support
System</em><br>
<img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" height="19"
alt="Powered by osTicket" width="126" style="width: 126px;">
---
notes: |
Sent to agents when a task is transfered to a department to which
they are a member.
subject: |
任务 #%{task.number} 移交 - %{task.dept.name}
body: |
<h3>Hi %{recipient.name},</h3>
Task <a href="%{task.staff_link}">#%{task.number}</a> has been
transferred to the %{task.dept.name} department by
<strong>%{staff.name.short}</strong>
<br>
<br>
<blockquote>
%{comments}
</blockquote>
<hr>
<div>To view or respond to the task, please <a
href="%{task.staff_link}">login</a> to the support system.
</div>
<em style="font-size: small; ">Your friendly Customer Support
System</em>
<br>
<a href="http://osticket.com/"><img width="126" height="19"
alt="Powered By osTicket" style="width: 126px;"
src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc"/></a>
---
notes: |
发送至合作伙伴关于咨询活动的通知，例如回复或消息。
subject: |
Re: %{ticket.subject}
body: |
<h3><strong>Dear %{recipient.name.first},</strong></h3>
<div>
<em>%{poster.name}</em> just logged a message to a ticket in which you participate.
</div>
<br>
%{message}
<br>
<br>
<hr>
<div style="color: rgb(127, 127, 127); font-size: small; text-align: center;">
<em>You're getting this email because you are a collaborator
on ticket <a href="%{recipient.ticket_link}" style="color: rgb(84, 141, 212);"
>#%{ticket.number}</a>. To participate, simply reply to this email
or <a href="%{recipient.ticket_link}" style="color: rgb(84, 141, 212);"
>click here</a> for a complete archive of the ticket thread.</em>
</div>
---
notes: |
当系统里面有新的咨询时，发送给工作人员。不管这些咨询是通过邮件生成，网页入口还是通过API生成，工作人员都将收到邮件。
subject: |
新咨询通知
body: |
<h2>Hi %{recipient.name},</h2>
New ticket #%{ticket.number} created
<br>
<br>
<table>
<tbody>
<tr>
<td>
<strong>From</strong>:
</td>
<td>
%{ticket.name} <%{ticket.email}>
</td>
</tr>
<tr>
<td>
<strong>Department</strong>:
</td>
<td>
%{ticket.dept.name}
</td>
</tr>
</tbody>
</table>
<br>
%{message}
<br>
<br>
<hr>
<div>To view or respond to the ticket, please <a
href="%{ticket.staff_link}">login</a> to the support ticket system</div>
<em style="font-size: small">Your friendly Customer Support System</em>
<br>
<a href="http://osticket.com/"><img width="126" height="19"
style="width: 126px; " alt="Powered By osTicket"
src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc"/></a>
---
notes: |
当自动封装回复被发布到新咨询时，发送给客人。
可替代变量: %{ticket.*}, %{response}
subject: |
Re: %{ticket.subject}
body: |
<h3><strong>Dear %{recipient.name.first},</strong></h3>
A request for support has been created and assigned ticket <a
href="%{recipient.ticket_link}">#%{ticket.number}</a> with the following
automatic reply
<br>
<br>
Topic: <strong>%{ticket.topic.name}</strong>
<br>
Subject: <strong>%{ticket.subject}</strong>
<br>
<br>
%{response}
<br>
<br>
<div style="color: rgb(127, 127, 127);">Your %{company.name} Team,<br>
%{signature}</div>
<hr>
<div style="color: rgb(127, 127, 127); font-size: small;"><em>We hope
this response has sufficiently answered your questions. If you wish to
provide additional comments or information, please reply to this email
or <a href="%{recipient.ticket_link}"><span
style="color: rgb(84, 141, 212);" >login to your account</span></a> for
a complete archive of your support requests.</em></div>
---
notes: |
当创建新问题时发送给用户
subject: |
已经打开的支持工单 [#%{ticket.number}]
body: |
<h3><strong>亲爱的 %{recipient.name.first},</strong></h3>
<p>
支持请求已创建，工单号为 #%{ticket.number}.
客服代表将尽快跟进，您可以通过
<a href="%{recipient.ticket_link}">在线查看工单进展</a>.
</p>
<br>
<div style="color: rgb(127, 127, 127)">
您的 %{company.name} 团队,
<br>
%{signature}
</div>
<hr>
<div style="color: rgb(127, 127, 127); font-size: small; "><em>如果您希望提供更多关于此问题的信息，您可以回复此邮件，或者<a href="%{recipient.ticket_link}"><span
style="color: rgb(84, 141, 212);" >登录</span></a> 查看您的支持请求详细信息。</em></div>
---
notes: |
当员工为客户创建新的咨询时通知客户。这种操作一般用于在客户已经来电过的情况下。
subject: |
%{ticket.subject} [#%{ticket.number}]
body: |
<h3><strong>Dear %{recipient.name.first},</strong></h3>
Our customer care team has created a ticket, <a
href="%{recipient.ticket_link}">#%{ticket.number}</a> on your behalf, with
the following details and summary:
<br>
<br>
Topic: <strong>%{ticket.topic.name}</strong>
<br>
Subject: <strong>%{ticket.subject}</strong>
<br>
<br>
%{message}
<br>
<br>
%{response}
<br>
<br>
If need be, a representative will follow-up with you as soon as
possible. You can also <a href="%{recipient.ticket_link}">view this
ticket's progress online</a>.
<br>
<br>
<div style="color: rgb(127, 127, 127);">
Your %{company.name} Team,<br>
%{signature}</div>
<hr>
<div style="color: rgb(127, 127, 127); font-size: small; "><em>If you
wish to provide additional comments or information regarding the issue,
please reply to this email or <a href="%{recipient.ticket_link}"><span
style="color: rgb(84, 141, 212);" >login to your account</span></a> for
a complete archive of your support requests.</em></div>
---
notes: |
当系统里面有某条咨询快要过期的时候，通知工作人员。咨询过期日期是系统管理员为咨询定义的，一旦超过该日期，咨询就会过期。
subject: |
过期咨询警告
body: |
<h3><strong>Hi %{recipient.name}</strong>,</h3>
A ticket, <a href="%{ticket.staff_link}">#%{ticket.number}</a> is
seriously overdue.
<br>
<br>
We should all work hard to guarantee that all tickets are being
addressed in a timely manner.
<br>
<br>
Signed,<br>
%{ticket.dept.manager.name}
<hr>
<div>To view or respond to the ticket, please <a
href="%{ticket.staff_link}"><span style="color: rgb(84, 141, 212);"
>login</span></a> to the support ticket system. You're receiving this
notice because the ticket is assigned directly to you or to a team or
department of which you're a member.</div>
<em style="font-size: small">Your friendly <span style="font-size: smaller"
>(although with limited patience)</span> Customer Support
System</em><br>
<img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" height="19"
alt="Powered by osTicket" width="126" style="width: 126px;">
---
notes: |
当客户发布的未处理咨询条数超过最大限值时，发送给客户。此限制在管理面板中可以配置，特指由某一电子邮箱地址创建的咨询条数。
subject: |
已达未完成咨询条数限制
body: |
<h3><strong>尊敬的 %{ticket.name.first}，</strong></h3>
您发布的未完成咨询已经超出了系统允许的最大限制。如果要发布另外的咨询，那么需要关闭一条之前的待处理咨询。若要更新或者添加新的评论到未完成咨询，只需 <a
href="%{url}/tickets.php?e=%{ticket.email}">登录我们的帮助中心</a>。
<br>
<br>
谢谢，<br/>
咨询支持系统
---
notes: |
当工作人员对用户咨询发表回复时，发送给用户。
只有工作人员能够回复。
subject: |
Re: %{ticket.subject}
body: |
<h3><strong>Dear %{recipient.name.first},</strong></h3>
%{response}
<br>
<br>
<div style="color: rgb(127, 127, 127);">
Your %{company.name} Team,<br>
%{signature}
</div>
<hr>
<div style="color: rgb(127, 127, 127); font-size: small; text-align: center;"
><em>We hope this response has sufficiently answered your questions. If
not, please do not send another email. Instead, reply to this email or
<a href="%{recipient.ticket_link}" style="color: rgb(84, 141, 212);" >login
to your account</a> for a complete archive of all your support requests
and responses.</em></div>
---
notes: |
Sent to agents when a ticket is transfered to a department to which
they are a member.
subject: |
咨询%{ticket.number}移交 - %{ticket.dept.name}
body: |
<h3>您好 %{recipient.name},</h3>
工单 <a href="%{ticket.staff_link}">#%{ticket.number}</a> 已由
<strong>%{staff.name.short}</strong>
转发到 %{ticket.dept.name}
<br>
<br>
<blockquote>
%{comments}
</blockquote>
<hr>
<div>如需查看或回复该工单，请<a
href="%{ticket.staff_link}">登录</a> 到工单支持系统.
</div>
<em style="font-size: small; ">您的客户关怀团队</em>
<br>
<a href="http://osticket.com/"><img width="126" height="19"
alt="Powered By osTicket" style="width: 126px;"
src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc"/></a>
---
notes: >
此模板定义了访问链接已发送至其电子邮件地址的客户通知。咨询编号和电子邮件地址可触发此访问链接。
name: "咨询 [#%{ticket.number}] 访问链接"
body: >
<h3><strong>您好！%{recipient.name.first}，</strong></h3> <div>按照您的要求，您在 %{url} 帮助中心的咨询 #%{ticket.number} 访问链接申请已提交。<br /> <br />遵循以下链接检查咨询 #%{ticket.number} 状态。<br /> <br /> <a href="%{recipient.ticket_link}">%{recipient.ticket_link}</a><br /> <br />如果您<strong>没有</strong>执行过此操作，请删除或忽略此电子邮件。您的账户依旧处于安全状态，没有人能够访问该咨询。可能有人错误地输入了您的电子邮件地址。<br /> <br /> --<br /> %{company.name} </div>
---
notes: >
这些内容组成客户登陆页的页头，有助于告知客户您的相关登陆和注册政策。
name: "登录至 %{company.name}"
body: >
为更好地为您提供服务，我们鼓励我们的客户注册账户。
---
notes: >
这是工作人员登陆页显示的初始信息和标语。首个输入栏即出现在顶部的红色文本。后面的文本区用于标语内容，一般作为免责声明。
name: "需要身份验证"
body: ""
---
notes: >
登陆页即客户入口初始印象的内容。此模板修改了上述内容，两处链接如下<strong>打开新咨询</strong>和<strong>检查咨询状态</strong>。
name: 着陆中
body: >
<h1>欢迎来到支持中心</h1>
<p>为了简化支援请求，也为更好地为您服务，我们使用了此支援咨询系统。每一条支援的请求都会被分配一个唯一的咨询号码，您可以用该咨询号码追踪进度或在线反馈。供您参考，我们还提供一个完整的存档以保留您所有的支援请求历史记录。如要提交一个咨询，您必须拥有一个有效的电子邮件地址。
</p>
---
notes: |
帮助中心离线时，离线页显示在客户入口中。
name: 离线
body: |
<div><h1>
<span style="font-size: medium">支援咨询系统离线</span>
</h1>
<p>感谢您对我们的垂询。</p>
<p>我们的支援中心目前离线，请稍后再来访问.</p>
</div>
---
notes: >
此模板定义了发给那些在登陆页面上选择了<strong>忘记了我的密码</strong>的客户的邮件。
name: "%{company.name} 帮助中心访问"
body: >
<h3><strong>你好 %{user.name.first},</strong></h3> <div> 您在帮助中心上提交了一个密码重置的申请 %{url}.<br /> <br /> 如果您认为这是个错误操作，请忽略本 邮件。 您的账号仍然是安全的，没有人可以进行未授权的访问。您的账号不会被锁定，密码也不会被重置。可能其他人无意中填写了您的邮件地址。<br /> <br /> 点击下面的链接并登陆到你的帮助中心，可以修改您的密码。<br /> <br /> <a href="%{link}">%{link}</a><br /> <br /> <em style="font-size: small">您的客户支持系统 <br /> %{company.name}</em> </div>
---
notes: >
此模板定义了发送至在工作人员控制面板登陆页上选择<strong>忘记我的密码</strong>链接的工作人员的电子邮件。
name: "osTicket 工作人员密码重置"
body: >
<h3><strong>您好！%{staff.name.first}，</strong></h3> <div>您在 %{url} 帮助中心的重置密码申请已提交。<br /> <br />如果您没有执行过此操作，请删除或忽略此电子邮件。您的账户依旧处于安全状态，没有人能够访问它。您的账户未被锁定，密码也未重置。可能有人错误地输入了您的电子邮件地址。<br /> <br />遵循以下链接登录帮助中心并修改您的密码。<br /> <br /> <a href="%{link}">%{link}</a><br /> <br /> <em style="font-size: small">您友好的客户支持系统</em> <br /> <img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" alt="Powered by osTicket" width="126" height="19" style="width: 126px" /> </div>
---
notes: >
此模板定义了在客户入口中或以代理名义创建账户时所发送至客户的电子邮件。此电子邮件用于验证电子邮件地址。请在正文的某处使用 %{link}。
name: "欢迎来到 %{company.name}"
body: >
<h3><strong>您好！%{recipient.name.first}，</strong></h3> <div>我们已在您的帮助中心为您创建了账户，地址如下 %{url}。<br /> <br />请遵循以下链接，确认您的账户并获取访问咨询的权限。<br /> <br /> <a href="%{link}">%{link}</a><br /> <br /> <em style="font-size: small">您的友好客户支持系统<br /> %{company.name}</em> </div>
---
notes: >
此模板定义了填写注册表后显示给客户的页面。此模板还应说明系统正在发送电子邮件确认链接以及后续注册的相关步骤。
name: "账户注册"
body: >
<div><strong>感谢您注册账户。</strong><br/> <br />我们已向您输入的地址发送一封电子邮件。请遵循电子邮件中的链接，确认您的账户并获取访问咨询的权限。</div>
---
notes: >
此模板定义了以代理名义创建账户时所发送至代理的初始电子邮件（可选项）。
name: "欢迎使用 osTicket"
body: >
<h3><strong>您好！%{recipient.name.first}，</strong></h3> <div>我们已在您的帮助中心为您创建了账户，地址如下 %{url}。<br /> <br />请遵循以下链接，确认您的账户并获取访问咨询的权限。<br /> <br /> <a href="%{link}">%{link}</a><br /> <br /> <em style="font-size: small">您的友好客户支持系统<br /> %{company.name}</em> </div>
---
notes: >
此模板定义了通过确认账户客户注册成功后显示的内容。此页面应通知用户注册已完成且客户现可提交咨询或访问现有咨询。
name: "账户已确认！"
body: >
<div> <strong>感谢您完成账户注册。</strong><br /> <br />您已确认您的电子邮件地址且成功激活账户。您可继续打开新咨询或管理现有咨询。<br /> <br /> <em>您的友好支持中心</em><br /> %{company.name} </div>
---
notes: |
当用户通过客户入口提交新的咨询时，此感谢页面会投放到客户入口。
name: 谢谢
body: |
<div>%{ticket.name},
<br>
<br>
感谢您联系我们.
<br>
<br>
您的咨询请求已被创建，如有必要，我们的客户代表会尽快与您取得联系。</p>
<br>
<br>
支援团队
</div>
---
deptId: 1
topicId: 1
name: osTicket 支持
email: support@osticket.com
source: 网页
subject: osTicket 已安装 ！
message: |
<p>
感谢您使用osTicket系统
</p><p>
请务必加入 <a
href="http://osticket.com/forums">osTicket 论坛</a> 和我们的 <a
href="http://osticket.com/updates">邮件列表</a> 来是您获得最新的新闻，安全警告和更新. osTicket 论坛是您寻求帮助，指导和建议的好地方。除了论坛，osTicket 维基也能够提供一系列有用的指导材料，文案，以及来自于社区的备注。我们欢迎您为osTicket 社区做出贡献。
</p><p>
如果您需要寻求更高层次的支援，我们可以在承诺响应时间段内提供专业服务和商业支援，接触核心开发团队。我们也能够定制化您的osTicket系统，甚至为您开发新的特色功能来满足您的需求.
</p><p>
如果您认为管理和安装升级 osTicket 是一项艰巨的任务, 您可以通过<a
href="http://www.supportsystem.com">http://www.supportsystem.com/</a>以托管的形式来使用osTicket --
您不需要安装任何程序，我们会导入您的数据！通过SupportSystem's 的承包建设方案，您能够最有效的使用osTicket，把自己解放出来去关注您的客户，而不用再担忧您的应用程序是否稳定，已经被维护好，也不用担心是否安全。
</p><p>
干杯,
</p><p>
-<br/>
osTicket 团队http://osticket.com/
</p><p>
<strong>附带说一句.</strong> Don't just make customers happy, make happy
customers!
</p>
---
source: 网页
name: osTicket 支持
email: support@osticket.com
subject: osTicket 已经升级 ！
message: |
<p>
osTicket upgraded successfully! Please refer to the Release Notes
(https://docs.osticket.com/en/latest/Developer%20Documentation/Changelog.html?highlight=notes) for more information about
changes and new features.
</p><p>
Be sure to join the <a href="http://osticket.com/forums">osTicket
forums</a> and our <a href="http://osticket.com/updates">mailing
list</a> to stay up to date on announcements, security updates and
alerts! Your contribution to osTicket community will be appreciated!
</p><p>
The osTicket team is committed to providing support to all users through
our free online resources and a full range of commercial support
packages and services. For more information, or to discuss your needs,
please contact us today at http://osticket.com/support/. Any feedback
will be appreciated!
</p><p>
If managing and upgrading this osTicket installation is daunting, you
can try osTicket as a hosted service at http://www.supportsystem.com/ --
no upgrading ever, and we can import your data! With SupportSystem's
turnkey infrastructure, you get osTicket at its best, leaving you free
to focus on your customers without the burden of making sure the
application is stable, maintained, and secure.
</p><p>
-<br/>
osTicket Team<br/>
http://osticket.com/
</p>
(function ($)
{
$.Redactor.opts.langs['zh_cn'] = {
"format": "格式",
"image": "图片",
"file": "文件",
"link": "链接",
"bold": "加粗",
"italic": "斜体",
"deleted": "删除线",
"underline": "底线",
"bold-abbr": "B",
"italic-abbr": "I",
"deleted-abbr": "S",
"underline-abbr": "U",
"lists": "列表",
"link-insert": "插入链接",
"link-edit": "编辑链接",
"link-in-new-tab": "在新页面中打开",
"unlink": "取消链接",
"cancel": "取消",
"close": "关闭",
"insert": "插入",
"save": "保存",
"delete": "删除",
"text": "文本",
"edit": "编辑",
"title": "标题",
"paragraph": "段落",
"quote": "引用",
"code": "代码",
"heading1": "标题 1",
"heading2": "标题 2",
"heading3": "标题 3",
"heading4": "标题 4",
"heading5": "标题 5",
"heading6": "标题 6",
"filename": "文件名",
"optional": "optional",
"unorderedlist": "无序列表",
"orderedlist": "有序列表",
"outdent": "向左缩进",
"indent": "向右缩进",
"horizontalrule": "水平分隔线",
"upload-label": "上传文件",
"table": "表格",
"video": "视频",
"accessibility-help-label": "富文本编辑器",
"caption": "Caption",
"bulletslist": "Bullets",
"numberslist": "Numbers",
"image-position": "Position",
"none": "None",
"left": "Left",
"right": "Right",
"center": "Center"
};
})(jQuery);/* Chinese initialisation for the jQuery UI date picker plugin. */
/* Written by Cloudream (cloudream@gmail.com). */
( function( factory ) {
if ( typeof define === "function" && define.amd ) {
// AMD. Register as an anonymous module.
define( [ "../widgets/datepicker" ], factory );
} else {
// Browser globals
factory( jQuery.datepicker );
}
}( function( datepicker ) {
datepicker.regional[ "zh-CN" ] = {
closeText: "关闭",
prevText: "<上月",
nextText: "下月>",
currentText: "今天",
monthNames: [ "一月","二月","三月","四月","五月","六月",
"七月","八月","九月","十月","十一月","十二月" ],
monthNamesShort: [ "一月","二月","三月","四月","五月","六月",
"七月","八月","九月","十月","十一月","十二月" ],
dayNames: [ "星期日","星期一","星期二","星期三","星期四","星期五","星期六" ],
dayNamesShort: [ "周日","周一","周二","周三","周四","周五","周六" ],
dayNamesMin: [ "日","一","二","三","四","五","六" ],
weekHeader: "周",
dateFormat: "yy-mm-dd",
firstDay: 1,
isRTL: false,
showMonthAfterYear: true,
yearSuffix: "年" };
datepicker.setDefaults( datepicker.regional[ "zh-CN" ] );
return datepicker.regional[ "zh-CN" ];
} ) );
<?php return array (
'' => 'Project-Id-Version: osticket-official
X-Osticket-Major-Version: 1.10
POT-Create-Date: 2019-02-06 20:46 +0000
Report-Msgid-Bugs-To: support@osticket.com
Language: zh_CN
MIME-Version: 1.0
Content-Type: text/plain; charset=UTF-8
Content-Transfer-Encoding: 8bit
X-Generator: crowdin.com
Plural-Forms: nplurals=1; plural=0;
X-Crowdin-Project: osticket-official
X-Crowdin-Language: zh-CN
X-Crowdin-File: /1.11.x/LC_MESSAGES/messages.po
Last-Translator: greezybacon <jared@osticket.com>
Language-Team: Chinese Simplified
PO-Revision-Date: 2019-02-06 21:39
',
'"1" is recommended if AJAX is not working' => 'AJAX 不工作时，推荐“1”',
'%1$d - %2$d of %3$d' => '%3$d 的 %1$d - %2$d ',
'%1$d consecutive errors. Maximum of %2$d allowed' => '连续出现 %1$d 次错误，允许的最大出错数为 %2$d。',
'%1$d of %2$d %3$s %4$s' => '%2$d %3$s %4$s的%1$d',
'%1$d of %2$d %3$s activated' => '%2$d %3$s 的 %1$d 已激活',
'%1$d of %2$d %3$s deleted' => '检测到 %2$d %3$s 的 %1$d',
'%1$d of %2$d %3$s disabled' => '已禁用 %2$d%3$s 的 %1$d',
'%1$d of %2$d %3$s enabled' => '已启用 %2$d %3$s 的 %1$d',
'%1$d of %2$d %3$s made PRIVATE' => '%2$d %3$s 的 %1$d 已更改为私有',
'%1$d of %2$d %3$s made PUBLIC' => '%2$d %3$s 的 %1$d 已更改为公共',
'%1$d of %2$d %3$s removed' => '%2$d %3$s 的 %1$d 已删除',
'%1$d of %2$d %3$s status changed to %4$s' => '%2$d %3$s 的 %1$d 状态已更改至 %4$s',
'%1$d of %2$d selected tickets' => '%2$d 个所选咨询的第 %1$d 个',
'%1$s (%2$s) logged in [%3$s]' => '%1$s (%2$s) 已登录 [%3$s]',
'%1$s Contact us %2$s today for <u>expedited</u> help.' => '立即%1$s联系我们%2$s，获取<u>紧急</u>帮助。',
'%1$s Ticket #%2$s' => '%1$s 咨询 #%2$s',
'%1$s: Invalid data: %2$s' => '%1$s：无效数据：%2$s',
'%d Closed Ticket' . "\0" . '%d Closed Tickets' => '%d 个已关闭咨询',
'%d FAQs matched your search criteria.' => '匹配搜索条件的 %d 常见问题。',
'%d Open Ticket' . "\0" . '%d Open Tickets' => '%d 个未完成咨询',
'%d hours ago' => '%d 小时前',
'%d minute' . "\0" . '%d minutes' => '%d 分钟',
'%d minutes ago' => '%d 分钟前',
'%d seconds ago' => '%d 秒前',
'%s #%s deleted successfully' => '%s #%s 删除成功',
'%s — Organization' => '%s — 组织',
'%s (%d hours - %s)' => '%s（%d 小时 - %s）',
'%s - Relax!' => '%s - 放轻松！',
'%s - access link sent to your email!' => '%s - 访问链接已通过电子邮件发送给您！',
'%s <%s> will longer have access to the ticket' => '%s <%s> 将再也无法访问咨询',
'%s Note' => '%s 说明',
'%s added as a collaborator' => '%s 已添加为合作伙伴',
'%s assigned to %s' => '%s 已分配至 %s',
'%s assigned to this organization will be orphaned.' => '未配对已分配至组织的 %s。',
'%s contains "%s"' => '%s 包含 “%s”',
'%s does not have a value' => '%s 没有任何咨询',
'%s does not have any tickets' => '%s 没有任何咨询',
'%s does not include %s' => '%s 不包含 %s',
'%s has a value' => '%s 是一个值',
'%s in (%s)' => '%s 在 (%s) 中',
'%s includes %s' => '%s 包含 %s',
'%s is %s' => '%s 是 %s',
'%s is a required field' => '%s 是必填的字段',
'%s is already a collaborator' => '%s 已经是一名合作伙伴',
'%s is currently assigned to <b>%s</b>' => '%s 当前已分配至 <b>%s</b>',
'%s is not %s' => '%s 不是 %s',
'%s is required' => '需要 %s',
'%s logged in [%s], via %s' => '通过 %s，%s 已登录 [%s] ',
'%s logged out [%s]' => '%s 已注销 [%s]',
'%s matches pattern %s' => '%s 匹配 %s',
'%s not in (%s)' => '%s 不在 (%s) 中',
'%s or greater' => '%s 或更大',
'%s or later' => '%s 或更高',
'%s status changed to %s' => '%s 状态已更改为 %s',
'%s successfully' => '成功%s',
'%s transferred to %s department' => '%s转移到 %s 部门',
'%s: %s: Field not defined' => '%s: %s：未定义字段',
'%s: Call to non-existing function' => '%s：调用不存在函数',
'%s: Call to undefined function' => '%s：调用未定义函数',
'%s: Error parsing SQL schema! Get help from developers (#4)' => '%s：解析 SQL 架构出错！获取开发者帮助 (#4)',
'%s: Field must have `variable` set to be imported' => '%s：字段必须包含要导入的“变量”集',
'%s: Invalid or unknown' => '%s：无效或未知',
'%s: Not a valid email address' => '%s: 无效的电子邮件地址',
'%s: Poorly encoded base64 data' => '%s：较差的 Base64 编码数据',
'%s: Reply posted successfully' => '%s：回复已成功发布',
'%s: Reverse does not specify any constraints' => '%s：反向未指定任何约束',
'%s: Unable to process cleanup file' => '%s：无法处理清除文件',
'%s: Unable to retrieve template' => '%s：无法检索模板',
'%s: Unexpected data received in API request' => '%s：API 请求中接收到意外数据',
'%s: Unknown or invalid' => '%s：未知或无效',
'%s: Unknown or invalid %s' => '%s：未知或无效 %s',
'%s: Unknown or invalid ID.' => '%s：未知或无效 ID。',
'%s: Unknown or invalid schema signature (%s .. %s)' => '%s：未知或无效架构签名 (%s .. %s)',
'(0 to disable)' => '（0 以禁用）',
'(Default)' => '（默认）',
'(Enter a key). Value selected from the list initially' => '（输入一个密钥）。从初始列表中选择的值',
'(Five characters min)' => '（最少 5 个字符）',
'(Latest)' => '（最新）',
'(Override global setting)' => '（编辑全局设置）',
'(chars)' => '（字符）',
'(disabled)' => '（已禁用）',
'(enabled by default)' => '（默认启用）',
'(faster performance)' => '（性能更快）',
'(for HTML email processing)' => '（用于 HTML 电子邮件处理）',
'(for XML API)' => '（用于 XML API）',
'(in-use and default template sets cannot be disabled)' => '（无法禁用使用中和默认的模板集合）',
'(in-use)' => '（使用中）',
'(internal)' => '（内部）',
'(optional)' => '（可选项）',
'(publish)' => '（公布）',
'(retired)' => '（已退役）',
'(root)' => '（根目录）',
'(rows)' => '（行）',
'(truncated)' => '（已拦截）',
'(type not set)' => '（类型未设置）',
'-- As Entered --' => '--如输入所示--',
'<b>Welcome back %s</b>! You are listed as \'on vacation\' Please let your manager know that you are back.' => '<b>欢迎回来 %s</b>！您已被列为“休假中”，请告知管理者您已回来。',
'<strong>Disable</strong> new ticket auto-response' => '<strong>禁用</strong>新咨询自动回复',
'<strong>Disable</strong> overdue alerts notices.' => '<strong>禁用</strong>过期提醒通知。',
'<strong>Stop</strong> processing further on match!' => '<strong>停止</strong>进一步的匹配处理！',
'A collaborator' => '一名合作伙伴',
'A confirmation email has been sent' => '已发送确认电子邮件',
'A one-time notice sent, if enabled, when user has reached the maximum allowed open tickets.' => '启用此功能，即可在用户达到容许未完成咨询最大条数时，发送一次性通知。',
'A page currently in-use CANNOT be disabled!' => '无法禁用当前使用中的页面！',
'A password reset email was sent to the email on file for your account. Follow the link in the email to reset your password.' => '已向您账户的存档电子邮件地址发送一封密码重置电子邮件。遵循电子邮件中的链接以重置您的密码。',
'API' => 'API',
'API Calls' => 'API 调用',
'API Error' => 'API 错误',
'API Key' => 'API 密钥',
'API Key is auto-generated. Delete and re-add to change the key.' => '自动生成 API 密钥。删除和重新添加以更改密钥。',
'API Keys' => 'API 密钥',
'API Unexpected Data' => 'API 意外数据',
'API key not authorized' => 'API 密钥未授权',
'API key not found/active or source IP not authorized' => 'API 密钥未找到/激活或源 IP 未授权',
'Abbrev' => '缩写',
'About this osTicket Installation' => '关于此 osTicket 安装',
'Accept All Emails' => '接受所有电子邮件',
'Accept Email Collaborators' => '接受电子邮件合作伙伴',
'Accept email from unknown Users' => '接受未知用户的电子邮件',
'Access' => '访问',
'Access Credentials' => '访问凭据',
'Access Denied. Contact Admin' => '访问被拒绝。请联系管理员',
'Access Denied. Contact your help desk administrator to have an account registered for you' => '访问已拒绝。联系您的帮助中心管理员以为您注册账户。',
'Access Denied. IP %s' => '访问被拒绝。IP %s',
'Access Denied. Possibly invalid ticket ID' => '访问被拒绝。咨询 ID 可能无效',
'Access denied' => '访问被拒绝',
'Access denied. Contact admin if you believe this is in error' => '访问被拒绝。如果您确信出错，请联系管理员',
'Account' => '帐户',
'Account Access' => '账户访问',
'Account Confirmed Page' => '账户确认页面',
'Account Flags' => '账户旗标',
'Account Manager' => '账户管理者',
'Account Registration' => '帐户注册',
'Account Type' => '账户类型',
'Account activation email sent to %s' => '账户激活电子邮件已发送至 %s',
'Account confirmation required' => '需要账户信息',
'Account is administratively locked' => '账户已被管理员锁定',
'Account is already confirmed' => '账户已确认',
'Account password reset email sent to %s' => '账户密码重置电子邮件已发送至 %s',
'Action Denied. Ticket is locked by someone else!' => '操作被拒绝。某人已锁定咨询！',
'Action Denied. You are not allowed to assign/reassign tickets.' => '操作被拒绝。您未被允许分配/重新分配咨询。',
'Action denied. Contact admin for access' => '操作被拒绝。请联系管理员获取权限',
'Actions are executed in the order declared below' => '动作是按照以下顺序执行的',
'Active' => '激活',
'Active (Registered)' => '激活（已注册）',
'Add' => '添加',
'Add "Full Access" permission for the "Everyone" user' => '添加“完全访问”权限以用于“每个人”用户',
'Add Collaborator' => '添加合作伙伴',
'Add Custom Form' => '添加自定义表单',
'Add FAQ' => '添加常见问题',
'Add Filter' => '添加筛选',
'Add Form' => '添加表单',
'Add Key' => '添加密钥',
'Add List' => '添加列表',
'Add New' => '新增',
'Add New API Key' => '添加新 API 密钥',
'Add New Agent' => '添加新代理',
'Add New Canned Response' => '新增封装回复',
'Add New Category' => '新增类别',
'Add New Custom Form' => '添加新自定义表单',
'Add New Custom List' => '新增自定义列表',
'Add New Department' => '新增部门',
'Add New Email' => '新增电子邮件',
'Add New Email Address' => '添加新的邮件地址',
'Add New Email Address to Ban List' => '添加新电子邮件地址至拦截列表',
'Add New FAQ' => '新增常见问题',
'Add New Filter' => '添加新筛选',
'Add New Help Topic' => '新增帮助主题',
'Add New Organization' => '添加新组织',
'Add New Page' => '新增页面',
'Add New Plugin' => '新增插件',
'Add New Response' => '新增回复',
'Add New Role' => '新增角色',
'Add New SLA Plan' => '新增 SLA 计划',
'Add New Sequence' => '新增序列',
'Add New Task' => '新建任务',
'Add New Team' => '新增团队',
'Add New Template' => '新增模板',
'Add New Template Set' => '新增模板集合',
'Add New User' => '新增用户',
'Add Organization' => '添加组织',
'Add Page' => '添加页面',
'Add Plan' => '添加计划',
'Add Response' => '添加回复',
'Add Role' => '新增角色',
'Add Rule' => '添加规则',
'Add Template' => '添加模板',
'Add Topic' => '添加主题',
'Add User' => '添加用户',
'Add a collaborator' => '添加协作者',
'Add a custom form' => '添加自定义表单',
'Add a form' => '添加表单',
'Add a separate field for the extension' => '添加分机单独字段',
'Add new custom form section' => '新增自定义表单部分',
'Add to Organization' => '添加到组织',
'Add to all tickets from this organization' => '添加此组织中的所有咨询',
'Additional File Type Filters' => ' 其他文件类筛选',
'Addressee (To and Cc)' => '收件人（收件人和抄送）',
'Admin Dashboard' => '管理员面板',
'Admin Email' => '管理员电子邮件',
'Admin Notes' => '管理员通知',
'Admin Panel' => '管理员面板',
'Admin User' => '管理员用户',
'Admin\'s Email Address' => '管理员电子邮件地址',
'Admin\'s first name' => '管理员名字',
'Admin\'s last name' => '管理员姓氏',
'Admin\'s login name. Must be at least three (3) characters.' => '管理员登录名。必须包括至少 3 个字符。',
'Admin\'s password. Must be five (5) characters or more.' => '管理员密码。必须包括至少 5 个字符或更多。',
'Admin\'s personal email address. Must be different from system\'s default email.' => '管理员个人电子邮件地址。必须和系统默认电子邮件地址不同。',
'Administratively Locked' => '管理员已锁定',
'Advanced' => '高级',
'Advanced Search' => '高级搜索',
'Advanced Ticket Search' => '高级咨询搜索',
'After %d month' . "\0" . 'After %d months' => '在%d个月后',
'Agent' => '代理',
'Agent Assigned' => '代理已分配',
'Agent Dashboard' => '代理面板',
'Agent Directory' => '代理目录',
'Agent Excessive Logins' => '代理登录次数过多',
'Agent Identity Masking' => '代理身份屏蔽',
'Agent Login' => '代理登录',
'Agent Maximum File Size' => '客服最大文件大小',
'Agent Panel' => '代理面板',
'Agent Password Reset' => '代理密码重置',
'Agent Session Timeout' => '代理会话超时',
'Agent Welcome Email' => '代理欢迎邮件',
'Agent assigning the ticket' => '代理正在分配咨询',
'Agent logout' => '代理注销',
'Agent\'s ticket view link' => '代理咨询查看链接',
'Agents' => '代理',
'Agents (%d)' => '代理 (%d)',
'Agents Settings' => '代理设定',
'Alert' => '提醒',
'Alert sent out to Agents when internal activity such as an internal note or an agent reply is appended to a ticket.' => '警报发送给代理的时候，内部活动如内部提醒或代理人的答复会附加到一张工单上。',
'Alert sent to agents on stale or overdue tickets.' => '发送旧或过期咨询提醒至代理。',
'Alert sent to agents on ticket assignment.' => '发送咨询分配提醒至代理。',
'Alert sent to agents on ticket transfer.' => '发送咨询传输提醒至代理。',
'Alert sent to agents, if enabled, on new ticket.' => '启用此功能，即可发送新咨询提醒至代理。',
'Alert sent to agents, if enabled, when user replies to an existing ticket.' => '启用此功能，用户即可在回复现有咨询时，发送提醒至代理。',
'Alerts and Notices' => '提醒和通知',
'All' => '所有',
'All Categories' => '所有类别',
'All Departments' => '所有部门',
'All Help Topics' => '所有的帮助主题',
'All Teams' => '所有团队',
'All Tickets' => '所有咨询',
'All Topics' => '所有主题',
'All logs' => '所有日志',
'Allow Future Dates' => '允许未来日期',
'Allow HTML input in this box' => '允许此方框输入 HTML',
'Allow Password Resets' => '允许密码重置',
'Allow Reopen' => '允许重新打开',
'Allow entries into the future' => '允许未来条目',
'Allow multiple selections' => '允许多选',
'Allow tickets on this status to be reopened by end users' => '允许终端用户重新打开此状态的咨询',
'Alphabetical' => '按字母顺序',
'Alphabetical (Reversed)' => '按字母顺序（反向）',
'Alphabetically' => '按字母顺序',
'Already in use system email' => '系统电子邮件已使用',
'Already in-use as system email' => '已作为系统电子邮件使用',
'An access link will be emailed to you.' => '将通过电子邮件发送访问链接给您。',
'Answer' => '回答',
'Answered' => '已回答',
'Any' => '任意',
'Append' => '附加',
'Applications' => '应用程序',
'Applied cleanup script %s' => '已应用清除脚本 %s',
'Apply' => '应用',
'Applying updates to database stream: %s' => '应用更新至数据库流：%s',
'Archive' => '归档',
'Archived' => '已归档',
'Are you sure want to flag the selected tasks as <font color="red"><b>overdue</b></font>?' => '确定要将选定的任务标记为<font color="red"><b>超期</b></font>吗？',
'Are you sure you want to <b>REMOVE</b> %1$s from <strong>%2$s</strong>?' => '您是否确定要<b>删除</b><strong>%2$s</strong>中的 %1$s？',
'Are you sure you want to <b>ban</b> %s?' => '您是否确定要<b>拦截</b> %s？',
'Are you sure you want to <b>change</b> ticket owner to %s?' => '您是否确定要<b>更改</b>咨询持有人为 %s？',
'Are you sure you want to <b>disable</b> %s?' => '确定要<b>禁用</b>%s吗?',
'Are you sure you want to <b>disable</b> (lock) %s?' => '您是否确定要<b>禁用</b>（锁定）%s？',
'Are you sure you want to <b>enable</b> %s?' => '确定要<b>启用</b>%s吗?',
'Are you sure you want to <b>enable</b> (unlock) %s?' => '您是否确定要<b>启用</b>（解锁）%s？',
'Are you sure you want to <b>remove</b> %s from ban list?' => '您是否确定要<b>删除</b>拦截列表中的 %s？',
'Are you sure you want to <b>unassign</b> ticket from <b>%s</b>?' => '您是否确定要<b>取消分配</b> <b>%s</b> 中的咨询？',
'Are you sure you want to CLAIM %s?' => '你确定要认领 %s 吗？',
'Are you sure you want to DELETE %s?' => '您是否确定要删除 %s？',
'Are you sure you want to change the user\'s organization?' => '您是否确定要更改用户组织？',
'Are you sure you want to flag the ticket as <b>answered</b>?' => '您是否确定要旗标咨询为<b>已解答</b>？',
'Are you sure you want to flag the ticket as <b>unanswered</b>?' => '您是否确定要旗标咨询为<b>未解答</b>？',
'Are you sure you want to flag the ticket as <font color="red"><b>overdue</b></font>?' => '您是否确定要旗标咨询为<font color="red"><b>过期</b></font>？',
'Are you sure you want to leave? Any changes or info you\'ve entered will be discarded!' => '您是否确定要离开？您输入的所有更改或信息将丢失！',
'Are you sure you want to make %s <b>private</b> (internal)?' => '您是否确定要更改 %s 为<b>私有</b>(内部)？',
'Are you sure you want to make %s <b>public</b>?' => '您是否确定要更改 %s 为<b>公共</b>？',
'Are you sure you want to remove this attachment?' => '您是否确定要删除此附件？',
'Are you sure you want to send a <b>Password Reset Link</b> to <em> %s </em>?' => '您是否确定要发送<b>密码重置链接</b>至<em> %s </em>？',
'Are you sure you want to send an <b>Account Activation Link</b> to <em> %s </em>?' => '您是否确定要发送<b>账户激活链接</b>至<em> %s </em>？',
'Article Content' => '文章内容',
'Ascending' => '升序',
'Assign' => '分配',
'Assign Agent' => '分配代理',
'Assign Team' => '分配团队',
'Assign To' => '分配至',
'Assign tickets from this organization to the <em>Account Manager</em>' => '分配此组织中的咨询至<em>账户管理器</em>',
'Assign/transfer comments' => '分配/传送评论',
'Assigned' => '已分配',
'Assigned Agent / Team' => '已分配代理/团队',
'Assigned Teams' => '已分配团队',
'Assigned To' => '分配至',
'Assigned/closing agent' => '已分配/正在关闭的代理',
'Assigned/closing team' => '已分配/正在关闭的团队',
'Assignee' => '代理人',
'Assignment Alert' => '分配提醒',
'Attachment Count' => '附件计数',
'Attachments' => '附件',
'Attachments (%d)' => '附件 (%d)',
'Attachments for %s' => '%s 的附件',
'Attempts' => '尝试次数',
'Auth. token used for auto-login' => '用于自动登录的授权令牌',
'Authentication' => '身份验证',
'Authentication Backend' => '身份验证后台',
'Authentication Required' => '需要身份验证',
'Authentication Sources' => '身份验证来源',
'Author' => '作者',
'Auto Add Members From' => '自动添加来自以下的成员',
'Auto Cron' => '自动计划任务',
'Auto Refresh Rate' => '自动刷新频率',
'Auto-Assignment' => '自动分配',
'Auto-Response' => '自动回复',
'Auto-Response Email' => '自动回复电子邮件',
'Auto-assign To' => '自动分配至',
'Automated Collaboration' => '自动化合作',
'Automatically add collaborators from email fields' => '自动添加电子邮件字段合作伙伴',
'Autoresponder' => '自动回复人',
'Autoresponder Settings' => '自动回复人设置',
'Autoresponse sent to user, if enabled, on new ticket.' => '启用此功能，即可将新咨询的自动回复发送至用户。',
'Back To Index' => '返回索引',
'Back up the current database if you haven\'t done so already.' => '如果还没备份，请备份当前数据库。',
'Backend' => '后台',
'Backtrace' => '回溯',
'Bad data. Expected: %s' => '坏数据。预期：%s',
'Bad prefix. Must have underscore (_) at the end. e.g \'ost_\'' => '坏前缀。必须在末尾写上下划线 (_)。例如，“ost_”',
'Bad username' => '坏用户名',
'Ban Email <%s>' => '拦截电子邮件 <%s>',
'Ban New Email' => '拦截新电子邮件',
'Ban Status' => '拦截状态',
'Banlist' => '拦截列表',
'Banned Email Addresses' => '列入黑名单的电子邮箱',
'Banned Emails' => '已拦截的电子邮件',
'Banned email — %s' => '已拦截的电子邮件 — %s',
'Base Variables' => '基本变量',
'Basic Fields' => '基本字段',
'Basic Information' => '基本信息',
'Basic Installation Completed' => '基本安装已完成',
'Be patient. The upgrade process will take a couple of seconds.' => '保持耐心。升级过程将持续一段时间。',
'Before we begin, we\'ll check your server configuration to make sure you meet the minimum requirements to run the latest version of osTicket.' => '开始前，我们将检查您的服务器配置以确保是否符合运行最新版 osTicket 的最低要求。',
'Below is a summary of the database patches to be applied.' => '以下是要应用数据库补丁的摘要。',
'Below, you\'ll find some useful links regarding your installation.' => '请参见以下安装相关的有用链接。',
'Between' => '之间',
'Bind Agent Session to IP' => '绑定代理会话至 IP',
'Bro, not sure how you got here!' => '你好，未知错误！',
'Built' => '构建',
'Built-in Forms' => '内置表单',
'CAPTCHA Text' => 'CAPTCHA 文本',
'CLI' => 'CLI',
'Can Create Tickets <em>(XML/JSON/EMAIL)</em>' => '可创建咨询 <em>（XML/JSON/电子邮件）</em>',
'Can Execute Cron' => '可执行自动任务',
'Cancel' => '取消',
'Cancel Changes' => '取消更改',
'Canned Attachments' => '封装附件',
'Canned Auto-reply sent to user on new ticket, based on filter matches. Overwrites "normal" auto-response.' => '根据筛选匹配，新咨询封装自动回复发送至用户。覆盖“普通”自动回复。',
'Canned Response' => '封装回复',
'Canned Responses' => '封装回复',
'Canned response is in use by email filter(s)' => '电子邮件筛选正在使用封装回复',
'Canned response settings' => '封装回复设置',
'Cannot compile this regular expression' => '无法编译此正规表达式',
'Categories' => '类别',
'Category' => '类别',
'Category Description' => '类别描述',
'Category Listing' => '类别列表',
'Category Name' => '类别名称',
'Category Type' => '类别类型',
'Category already exists' => '类别已存在',
'Category description is required' => '需要类别描述',
'Category does not have FAQs' => '类别不包括常见问题',
'Category is required' => '需要类别',
'Category name is required' => '需要类别名称',
'Change' => '更改',
'Change Owner' => '更改所有人',
'Change Password' => '修改密码',
'Change Primary Department' => '变更首要部门',
'Change Status' => '更改状态',
'Change Text Direction' => '更改文本方向',
'Change Tickets Ownership' => '更改咨询所有权',
'Change User' => '更改用户',
'Change permission of ost-config.php to remove write access as shown below.' => '如下所示，更改 ost-config.php 权限以删除写入访问。',
'Change user for ticket #%s' => '更改咨询 #%s 的用户',
'Check Ticket Status' => '查看工单状态',
'Check applicable API services enabled for the key.' => '检查用于密钥的适用 API 服务是否启用。',
'Check one or more' => '检查一个或多个',
'Checkbox' => '复选框',
'Choices' => '选择',
'Choose maximum size of a single file uploaded to this field' => '选择上传至此字段的单个文件最大尺寸',
'Claim' => '投诉',
'Claim on Response' => '投诉回复',
'Cleaning up!...' => '正在清理！……',
'Click on the category to browse FAQs or manage its existing FAQs.' => '点击类别以浏览常见问题或管理现有常见问题。',
'Click on the category to browse FAQs.' => '点击类别浏览常见问题。',
'Click on the file, select change permission, and then giving all permissions to the file.' => '点击文件，选择更改权限，然后给予文件所有权限。',
'Click on the file, select change permission, and then remove write access.' => '点击文件，选择更改权限，然后删除写入访问。',
'Click on the title to edit.' => '点击标题以编辑。',
'Click to create a new note' => '点击以创建新通知',
'Clicking <strong>Save Changes</strong> will permanently delete data associated with the deleted forms' => '点击<strong>保存更改</strong>将永久删除已删除表单相关数据。',
'Client' => '客户',
'Client Quick Access' => '客户快速访问',
'Client interface is disabled and ONLY admins can access staff control panel.' => '客户接口已禁用，仅管理员可访问工作人员控制面板。',
'Close' => '关闭',
'Close Date' => '关闭日期',
'Close Task #%s' => '关闭任务 #%s',
'Closed' => '已关闭',
'Closed By' => '关闭人',
'Closed Tickets' => '关闭的咨询',
'Collaborators' => '合作伙伴',
'Collaborators (%d)' => '合作伙伴 (%d)',
'Commercial Support Available' => '可提供商业支持',
'Common Attachments' => '共用附件',
'Company' => '公司',
'Company Information' => '公司信息',
'Company Profile' => '公司个人设定',
'Complete the form below to add a new organization.' => '填写以下表单以添加新组织。',
'Complete the form below to create a user account for <b>%s</b>.' => '填写以下表单以创建<b>%s</b>用户账户。',
'Config' => '配置',
'Config file permission' => '配置文件权限',
'Config file rename required to continue!' => '需要重命名文件以继续！',
'Configuration' => '配置',
'Configuration file does NOT exist. Follow steps below to add one.' => '配置文件不存在。遵循以下步骤以添加一个文件。',
'Configuration file is not writable' => '配置文件不可写',
'Configuration file missing!' => '配置文件丢失！',
'Configuration file rename required!' => '需要重命名配置文件！',
'Configuration for deleted plugins CANNOT be recovered.' => '无法恢复删除的插件配置。',
'Confirm New Password' => '确认新密码',
'Confirm Password' => '确认密码',
'Confirmation sent to user when a new message is appended to an existing ticket.' => '现有咨询有新消息时，发送确认消息至用户。',
'Conflicts with system email above' => '与上述系统电子邮件冲突',
'Congratulations!' => '恭喜！',
'Congratulations! osTicket upgrade has been completed successfully.' => '恭喜！osTicket 升级已成功完成。',
'Contact Us' => '联系我们',
'Contact admin for such access' => '联系管理员获取此类访问',
'Contains' => '包含',
'Content' => '内容',
'Continue' => '继续',
'Copy Paste' => '复制黏贴',
'Copyright' => '版权所有',
'Correct any errors below and try again.' => '更正以下错误并重试',
'Could not find or read this file' => '无法找到或读取此文件',
'Cowardly refusing to remove or lock out the only active administrator' => '怯懦地拒绝删除或锁定唯一的有效管理员',
'Cpanel' => 'Cpanel',
'Create' => '创建',
'Create Account' => '创建账户',
'Create Date' => '创建日期',
'Create Dept' => '创建部门',
'Create New Organization' => '创建新组织',
'Create New Ticket' => '创建新咨询',
'Create New User' => '创建新用户',
'Create Team' => '创建团队',
'Create Ticket' => '创建问题',
'Create a Password' => '创建一个密码',
'Create an account' => '创建帐户',
'Created' => '已创建',
'Created On' => '创建时间',
'Cron Job' => '自动计划任务工作',
'Cron job executed' => '自动计划任务工作已执行',
'Current Password' => '当前密码',
'Current Status' => '当前状态',
'Current password is required' => '需要当前密码',
'Current ticket status (%s) does not allow the end user to reply.' => '当前咨询状态 (%s) 不允许终端用户回复。',
'Currently Installed Plugins' => '当前安装的插件',
'Currently locked by %s' => '目前被%s锁定',
'Currently selected user' => '当前选择的用户',
'Custom' => '自定义',
'Custom (Regular Expression)' => '自定义（正规表达式）',
'Custom Forms' => '自定义表单',
'Custom Lists' => '自定义列表',
'Custom lists are used to provide drop-down lists for custom forms.' => '使用自定义列表以提供自定义表单下拉列表。',
'Customer Support System' => '客户支持系统',
'DEBUG' => '调试',
'Dashboard' => '面板',
'Database Information and Usage' => '数据库信息和使用情况',
'Database Settings' => '数据库设置',
'Database connection information' => '数据库连接信息',
'Database doesn\'t exist' => '数据库不存在',
'Database name required' => '需要数据库名',
'Date' => '日期',
'Date Added' => '日期已添加',
'Date Closed' => '关闭日期',
'Date Created' => '创建日期',
'Date Format' => '日期格式',
'Date Installed' => '安装日期',
'Date and Time' => '日期和时间',
'Date and Time Format' => '日期和时间格式',
'Date and Time Options' => '日期和时间选项',
'Date created' => '创建日期',
'Date format is required' => '需要日期格式',
'Datetime format is required' => '需要日期时间格式',
'Day, Date and Time Format' => '天数、日期和时间格式',
'Day, Datetime format is required' => '需要天数、日期时间格式',
'Debug logs' => '调试日志',
'Default' => '默认',
'Default Alert Email' => '默认提醒电子邮件',
'Default Department' => '默认部门',
'Default Department is required' => '需要默认部门',
'Default Email' => '默认电子邮件',
'Default Help Topic' => '默认帮助主题',
'Default Log Level' => '默认日志级别',
'Default MTA' => '默认 MTA',
'Default Page Size' => '默认页面大小',
'Default Paper Size' => '默认页面大小',
'Default Priority' => '默认优先级',
'Default SLA' => '默认 SLA',
'Default Signature' => '默认签名',
'Default Status' => '默认状态',
'Default System Email' => '默认系统电子邮件',
'Default Template Set' => '默认模板设置',
'Default Thank-You Page' => '默认感谢页',
'Default Ticket Number Format' => '默认咨询编号格式',
'Default Ticket Number Sequence' => '默认咨询编号序列',
'Default Time Zone' => '默认时区',
'Default Timezone is required' => '需要默认时区',
'Default email address e.g support@yourcompany.com - you can add more later!' => '默认电子邮件地址，例如，support@yourcompany.com，稍后您可添加更多地址！',
'Default email is required' => '需要默认电子邮件',
'Default email only applies to outgoing emails without SMTP setting.' => '默认电子邮件仅适用于无需 SMTP 设置的发送电子邮件。',
'Default help topic must be set to active' => '默认帮助主题必须设为激活',
'Default selection for this field' => '该字段的默认选项',
'Definition' => '定义',
'Delete' => '删除',
'Delete %1$s %2$s %3$s and any associated attachments and data.' => '删除 %1$s %2$s %3$s 和任意相关附件和数据。',
'Delete %s' => '删除 %s',
'Delete Category' => '删除类别',
'Delete Draft' => '删除草稿',
'Delete FAQ' => '删除常见问题',
'Delete Organization' => '删除组织',
'Delete Selected Entries' => '删除选择的条目',
'Delete Ticket' => '删除咨询',
'Delete User' => '删除用户',
'Delete emails' => '删除电子邮件',
'Deleted' => '已删除',
'Deleted data CANNOT be recovered, including any associated FAQs.' => '无法恢复删除的数据，包括所有相关常见问题。',
'Deleted data CANNOT be recovered, including any associated attachments.' => '无法恢复删除的数据，包括所有相关附件。',
'Deleted data CANNOT be recovered, including any associated rules.' => '无法恢复删除的数据，包括所有相关规则。',
'Deleted data CANNOT be recovered.' => '无法恢复删除的数据。',
'Deleted organization CANNOT be recovered' => '无法恢复已删除组织',
'Deleted roles CANNOT be recovered.' => '已删除的角色不能恢复。',
'Deleted tasks CANNOT be recovered, including any associated attachments.' => '已删除的任务无法复原，包括任何相关附件。',
'Deleted tickets CANNOT be recovered, including any associated attachments.' => '已删除咨询无法恢复，包括任何相关附件。',
'Deleted users and tickets CANNOT be recovered' => '无法恢复删除的用户和咨询',
'Department' => '部门',
'Department Email' => '部门电子邮件',
'Department Information' => '部门信息',
'Department Manager' => '部门经理',
'Department Members' => '部门成员',
'Department Signature' => '部门签名',
'Department Signature (%s)' => '部门签名 (%s)',
'Department already exists' => '部门已存在',
'Department is required' => '需要部门',
'Department members only' => '仅限部门成员',
'Department selection is required' => '需要部门选项',
'Department\'s Default' => '部门默认',
'Departments' => '部门',
'Departments with agents can not be deleted. Move the agents first.' => '无法删除有代理的部门。请先移动代理。',
'Descending' => '降序',
'Description' => '描述',
'Diagnostic' => '诊断',
'Disable' => '禁用',
'Disable autoresponse' => '禁用自动回复',
'Disabled' => '已禁用',
'Disabled — All users are guests' => '已禁用 — 所有用户都是访客',
'Disabling knowledge base disables clients\' interface.' => '禁用知识库以禁用客户界面。',
'Dispatcher compile error. Function not callable' => '调度程序编译错误。函数不可调用',
'Display format' => '显示格式',
'Do Not Email Reply' => '请勿回复电子邮件',
'Do nothing <em>(not recommended)</em>' => '不进行任何操作<em>（不推荐）</em>',
'Does Not Contain' => '不包含',
'Does Not Match Regex' => '无法匹配正规表达式',
'Doing stuff!' => '做事情！',
'Don\'t just make customers happy, make happy customers!' => '与其迎合客户，不如了解客户所需，让客户全心满意！',
'Don\'t let technical problems impact your osTicket implementation. Get guidance and hands-on expertise to address unique challenges and make sure your osTicket runs smoothly, efficiently, and securely.' => '请勿让技术问题影响您的 osTicket 使用体验。获得指导和实践专业知识，以应对特殊挑战，并确保 osTicket 运行平稳、高效、安全。',
'Don\'t worry! We\'ll remind you to take away the write access post-install' => '别担心！我们将提醒您消除安装后写访问',
'Done? Continue' => '是否完成？继续',
'Download' => '下载',
'Draft Saved' => '草稿已保存',
'Draft body not found in request' => '请求里没有草稿主体',
'Drop Down' => '下拉',
'Drop files here or %s choose them %s' => '将文件放在此处或 %s 选择 %s',
'Due Date' => '截止日期',
'Due date can NOT be set on a closed ticket' => '无法设置已关闭咨询的截止日期',
'Due date must be in the future' => '截止日期必须为未来时间',
'Due date overrides SLA\'s grace period.' => '截止日期覆盖 SLA 宽限期。',
'Dynamic Fields' => '动态字段',
'ERROR' => '错误',
'Earliest' => '最早',
'Earliest date selectable' => '可选最早日期',
'Edit' => '编辑',
'Edit Category' => '编辑类别',
'Edit FAQ' => '编辑常见问题',
'Editing Ticket #%s' => '正在编辑咨询 #%s',
'Email %s added to banlist' => '电子邮件 %s 已添加至拦截列表',
'Email (%s)' => '电子邮件 (%s)',
'Email Access Link' => '电子邮件访问链接',
'Email Address' => '电子邮件地址',
'Email Address Name' => '电邮地址名称',
'Email Addresses' => '电子邮件地址',
'Email Diagnostic' => '电子邮件诊断',
'Email Fetching' => '电子邮件获取',
'Email Information and Settings' => '电子邮件信息和设置',
'Email Login Information' => '电子邮件登录信息',
'Email Meta-Data' => '电子邮件元数据',
'Email Name' => '电子邮件名称',
'Email Settings' => '电子邮件设置',
'Email Settings and Options' => '电子邮件设置和选项',
'Email Subject and Body' => '电子邮件主题和正文',
'Email Template Set' => '电子邮件模板集合',
'Email Template Sets' => '电子邮件模板集合',
'Email Templates' => '电子邮件模板',
'Email address added to ban list successfully' => '电子邮件地址已成功添加至拦截列表',
'Email already exists' => '电子邮件已存在',
'Email already in banlist' => '电子邮件已列入拦截列表',
'Email already in the ban list' => '电子邮件已列入拦截列表',
'Email already in use by another agent' => '另一代理正在使用电子邮件',
'Email already registered. Would you like to %1$s sign in %2$s?' => '电子邮件地址已经注册。您想要%1$s登录%2$s吗？',
'Email already setup as system email' => '电子邮件已设为系统电子邮件',
'Email already used as admin email!' => '电子邮件已用作管理员电子邮件！',
'Email attachments to the user' => '发送电子邮件附件至用户',
'Email in use by an agent' => '代理正在使用电子邮件',
'Email is assigned to another user' => '电子邮件已分配至另一用户',
'Email is in banlist! Must be removed before any reply/response' => '电子邮件处于拦截列表！进行回复前必须从列表中移除',
'Email is in banlist. Must be removed to reply.' => '电子邮件列入拦截列表。必须删除以回复。',
'Email is not in the banlist' => '电子邮件不在拦截列表中',
'Email loop detected' => '检测到电子邮件循环',
'Email name required' => '需要电子邮件名称',
'Email or Username' => '电子邮件或用户名',
'Email removed from banlist' => '从拦截列表中删除电子邮件',
'Email templates must define both "subject" and "body" parts of the template' => '电子邮件模板必须定义模板的“主题”和“正文”部分。',
'Emailed Tickets Priority' => '咨询电子邮件发送优先级',
'Emails' => '电子邮件',
'Emails Per Fetch' => '每次获取电子邮件数',
'Enable' => '启用',
'Enable Attachments' => '启用附件',
'Enable CAPTCHA on new web tickets.' => '启用新网页咨询 CAPTCHA',
'Enable Canned Responses' => '启用封装回复',
'Enable Knowledge Base' => '启用知识库',
'Enabled' => '已启用',
'EndUser email address is not valid! Consider updating it before responding' => '最终用户的邮件地址不合法！建议回复前进行更新',
'Ends With' => '结束于',
'Enter a number' => '输入数字',
'Enter a phone number for the extension' => '输入分机电话号码',
'Enter a valid IP address' => '输入有效 IP 地址',
'Enter a valid date' => '输入有效日期',
'Enter a valid email address' => '输入有效电子邮件地址',
'Enter a valid email domain, like domain.com' => '输入有效电子邮件域名，如 domain.com',
'Enter a valid phone extension' => '输入有效电话分机号码',
'Enter a valid phone number' => '输入有效电话号码',
'Enter lock time in minutes' => '输入锁定时间（以分钟为计量单位）',
'Enter one name and email address per line.' => '每行输入一个名称和电子邮件地址。',
'Enter text shown on the image' => '输入图像中所示的文本',
'Enter the text shown on the image.' => '输入图像中显示的文本。',
'Enter valid numeric value' => '输入有效数值',
'Enter your username or email address again in the form below and press the <strong>Login</strong> to access your account and reset your password.' => '在以下表单中再次输入您的用户名和电子邮件地址，并按下<strong>登录/strong>以访问您的账户和重置密码。',
'Enter your username or email address below' => '在以下栏输入您的用户名或电子邮件地址',
'Enter your username or email address in the form below and press the <strong>Send Email</strong> button to have a password reset link sent to your email account on file.' => '在以下表单中再次输入您的用户名和电子邮件地址，并按下<strong>发送电子邮件</strong>按钮以生成密码重置链接，发送至存档的电子邮件账户。',
'Entered date span is invalid. Selection ignored.' => '输入的日期范围无效，选择忽略。',
'Equal' => '等同',
'Error' => '错误',
'Error accessing SQL file %s' => '访问 SQL 文件 %s 时出错',
'Error occurred. Aborting...' => '出现错误，正在中止……',
'Error parsing SQL schema' => '解析 SQL 模式时出错',
'Error updating ticket status' => '更新咨询状态时出错',
'Errors' => '错误',
'Errors configuring your profile. See messages below' => '配置个人设定错误。查看以下消息',
'Every minute' . "\0" . 'Every %d minutes' => '每分钟
每 %d 分钟',
'Every plugin should be so easy to use.' => '所有插件应简单易用。',
'Excessive errors processing emails for %1$s/%2$s. Please manually check the inbox.' => '%1$s/%2$s 电子邮件处理错误过多，请手动检查收件箱。',
'Excessive failed login attempts' => '登录尝试失败次数过多',
'Excessive login attempts (%s)' => '登录尝试次数过多 (%s)',
'Excessive login attempts (user)' => '登录尝试次数过多（用户）',
'Excessive login attempts by a user.' => '用户登录尝试次数过多。',
'Excessive login attempts by an agent?' => '代理尝试登录次数过多？',
'Execution Order' => '执行顺序',
'Expandable Variables' => '可扩展的变量',
'Export' => '导出',
'Ext' => '外部',
'Extension' => '分机',
'F. Last' => 'F 名称',
'FAQ' => '常见问题',
'FAQ Categories' => '常见问题类别',
'FAQ answer is required' => '需要常见问题回答',
'FAQ article' => '常见问题文章',
'FAQ category' => '常见问题类别',
'FAQ category the question belongs to.' => '问题所属的常见问题类别。',
'FAQs' => '常见问题',
'FTP' => 'FTP',
'Failed agent login attempt (%s)' => '代理尝试登录已失败 (%s)',
'Failed login attempt (user)' => '登录尝试失败（用户）',
'Featured (promote to front page)' => '精选(提升至首页)',
'Fetch Frequency' => '获取频率',
'Fetch interval required' => '需要获取间隔',
'Fetch on auto-cron' => '获取自动计划任务',
'Fetched Emails' => '已获取电子邮件',
'Fetching Email via IMAP or POP' => '正在通过 IMAP 或 POP 获取电子邮件',
'Fewest digits allowed in a valid phone number' => '有效电话号码允许的最少数字',
'Field Configuration' => '字段配置',
'Field has validation errors' => '字段出现验证错误',
'Field variable name is not unique' => '字段变量名称不是唯一的',
'Fields' => '字段',
'File Import Error' => '导入文件出错',
'File Upload' => '文件上传',
'File Upload Error' => '文件上传错误',
'File is too large' => '文件过大',
'File size is too large' => '文件尺寸过大',
'File type is not allowed' => '不允许的文件类型',
'Filter' => '筛选',
'Filter Actions' => '筛选动作',
'Filter Name' => '筛选名称',
'Filter Rules' => '筛选规则',
'Filter Status' => '筛选状态',
'Filters are executed based on execution order. Filter can target specific ticket source.' => '根据执行顺序执行筛选。筛选可针对特定咨询源。',
'First' => '名称',
'First L.' => 'L 姓氏',
'First Last' => '姓氏 名称',
'First M. Last' => 'M 姓氏 名称',
'First Name' => '名字',
'First name is required' => '需要名字',
'First name required' => '需要名字',
'For EndUsers Only' => '仅适用于终端用户',
'For complete and upto date guide see %1$s osTicket wiki %2$s' => '要获取完整和最新的指南，参见 %1$s osTicket 维基百科 %2$s',
'For details - please view %s or check your email.' => '若需详细信息，请查看 %s 或检查您的电子邮件。',
'Forgot My Password' => '忘记我的密码',
'Forgot your login info? Contact Admin.' => '忘记您的登录信息？联系管理员。',
'Form Fields' => '表单字段',
'Format' => '格式',
'Forms' => '表单',
'Forms are used to allow for collection of custom data' => '表单被用于允许收集自定义数据',
'Free text shown in the form, such as a disclaimer' => '表单中显示的自由文本，如免责声明',
'Frequently Asked Questions' => '常见的问题',
'From' => '发自',
'From Email' => '从电子邮件中',
'Full Name' => '全名',
'General Inquiry' => '一般查询',
'General Settings' => '一般设置',
'Get Professional Help' => '获取专业帮助',
'Getting ready!' => '准备！',
'Global setting - can be disabled at department or email level.' => '全局设置 — 可禁用部门或电子邮件等级。',
'Go!' => '开始！',
'Good luck.' => '祝您好运。',
'Grace Period' => '宽限期',
'Grace Period (hrs)' => '宽限期（小时）',
'Grace period required' => '需要宽限期',
'Guest' => '访客',
'Guest Ticket Access' => '访客咨询访问',
'Guest User' => '访客用户',
'HTML' => 'HTML',
'Have an account with us?' => '您有账户吗？',
'Header Spoofing' => '标题欺骗',
'Height' => '高度',
'Help Text' => '帮助文本',
'Help Topic' => '帮助主题',
'Help Topic Information' => '帮助主题信息',
'Help Topics' => '帮助主题',
'Help text shown with the field' => '与字段一起显示的帮助文本',
'Help topic' => '帮助主题',
'Help topic name is required' => '需要帮助主题名称',
'Help topic selection is required' => '需要帮助主题选项',
'Helpdesk Name' => '帮助中心名称',
'Helpdesk Name/Title' => '帮助中心名称/标题',
'Helpdesk Status' => '帮助中心状态',
'Helpdesk URL' => '帮助中心URL地址',
'Helpdesk URL is required' => '需要帮助中心 URL',
'Helpdesk software - powered by osTicket' => '帮助中心软件-由 osTicket 提供支持',
'Helpdesk title is required' => '需要帮助中心标题',
'Here you can manage the question and answer for the article. Multiple languages are available if enabled in the admin panel.' => '这里您可以管理文章的提问和解答。如果在管理板块已启用，也可管理多语种。',
'Hide agent\'s name on responses.' => '隐藏代理回复名称。',
'Highly recommended for non western european language content' => '强烈推荐用于非西欧语言内容',
'Highly recommended for plugins and language packs' => '强烈推荐用于插件和语言包',
'Host' => '主机',
'Host name required' => '需要主机名称',
'Host/userid combination already in use.' => '主机和用户 ID 组合正在使用中。',
'Hostname' => '主机名',
'Human Verification' => '真人验证',
'I\'d like to receive the following notifications' => '我想要接收以下通知',
'I\'m an agent' => '我是代理',
'IMAP doesn\'t exist. PHP must be compiled with IMAP enabled.' => 'IMAP 不存在。必须启用 IMAP 编译 PHP。',
'IP' => 'IP',
'IP Address' => 'IP 地址',
'If sample config file is missing - please make sure you uploaded all files in \'upload\' folder or refer to the %1$s Installation Guide %2$s' => '如果示例配置文件丢失，请确保上传“上传”文件夹中的所有文件或参见%1$s安装指南%2$s。',
'If this is your first time contacting us or you\'ve lost the ticket number, please %s open a new ticket %s' => '如果这是您首次联系我们或您已丢失咨询编号，请 %s 打开新咨询 %s。',
'If you are looking for a greater level of support, we provide <u>professional installation services</u> and commercial support with guaranteed response times, and access to the core development team. We can also help customize osTicket or even add new features to the system to meet your unique needs.' => '如果您需要寻求更高层次的支持，我们可在承诺响应时间段内提供<u>专业安装服务</u>和商业支持，访问核心开发团队。我们还可以帮助自定义您的 osTicket 系统，甚至开发新功能以满足您的独特需求。',
'If you are looking for a greater level of support, we provide <u>professional upgrade</u> and commercial support with guaranteed response times and access to the core development team. We can also help customize osTicket or even add new features to the system to meet your unique needs. <a target="_blank" href="http://osticket.com/support">Learn More!</a>' => '如果您需要寻求更高层次的支持，我们可在承诺响应时间段内提供<u>专业升级</u>和商业支持，访问核心开发团队。我们还可以帮助自定义您的 osTicket 系统，甚至开发新功能以满足您的独特需求。<a target="_blank" href="http://osticket.com/support">了解更多！</a>',
'If you believe this is in error, please try replacing the config file with a unchanged template copy and try again or get technical help.' => '如果您确信出错，请尝试使用未更改的模板副本替换配置文件并重试或获取技术支持。',
'If you experience any problems, you can always restore your files/database backup.' => '如果出现任何问题，您可始终恢复文件/数据库备份。',
'Image is too square. Upload a wider image' => '图像过于方正。上传更宽的图像',
'Import' => '导入',
'Import Items' => '导入项目',
'Import Remote User' => '导入远程用户',
'Import Users' => '导入用户',
'Import a CSV File' => '导入 CSV 文件',
'Improves performance creating and processing JSON' => '提升创建和处理 JSON 性能',
'In order to upgrade to this version of osTicket, a database migration is required. This upgrader will automatically apply the database patches shipped with osTicket since your last upgrade.' => '要升级至此 osTicket 版本，需要移植数据库。此升级程序将自动应用自上次升级后的 osTicket 数据库补丁。',
'In the database' => '在数据库中',
'In-Use' => '使用中',
'In-use template set cannot be disabled!' => '无法禁用使用中的模板设置！',
'Incoming Emails' => '接收电子邮件',
'Incoming message' => '接收消息',
'Incomplete client information' => '未完成客户信息',
'Incomplete selection' => '未完成选项',
'Increment' => '递增',
'Indicate ticket source' => '说明咨询来源',
'Indicate what to do with fetched emails' => '说明获取的电子邮件处理步骤',
'Information' => '信息',
'Initial response for the ticket' => '咨询初始回复',
'Install' => '安装',
'Install Now' => '立即安装',
'Install a new plugin' => '安装新插件',
'Installation Guide' => '安装指南',
'Installed Language Packs' => '已安装语言包',
'Installing osTicket %s' => '正在安装 osTicket %s',
'Instructions' => '说明',
'Internal' => '内部',
'Internal Activity Alert' => '内部活动警报',
'Internal Note' => '内部通知',
'Internal Notes' => '内部通知',
'Internal error occurred' => '出现内部错误',
'Internal list for email banning. Do not remove' => '内部使用的受屏蔽email列表。不要删除。',
'Internal note <em>(expandable)</em>' => '内部通知<em>（可扩展）</em>',
'Internal note posted successfully' => '内部通知已发布成功',
'Internal notes viewable by all admins.' => '所有管理员可查看的内部通知。',
'Internal, Optional' => '内部，可选项',
'Internal, Required' => '内部，必选项',
'Invalid' => '无效',
'Invalid CSRF Token' => '无效 CSRF 令牌',
'Invalid CSRF token [%1$s] on %2$s' => '%2$s 上的无效 CSRF 令牌 [%1$s]',
'Invalid action' => '无效动作',
'Invalid character in variable name. Please use letters and numbers only.' => '变量名称中的无效字符。请仅使用字母和数字。',
'Invalid check function: Must be callable' => '无效检查函数：必须调用',
'Invalid current password!' => '无效当前密码！',
'Invalid database port number' => '无效数据库端口号',
'Invalid date format - must be MM/DD/YY' => '无效日期格式，必须为年/月/日。',
'Invalid due date' => '无效截止日期',
'Invalid image file type' => '无效图像文件类型',
'Invalid input' => '无效输入',
'Invalid login' => '无效登录',
'Invalid login. Check %s settings' => '无效登录。检查 %s 设置',
'Invalid match selection' => '无效匹配选项',
'Invalid match type selection' => '无效匹配类型选项',
'Invalid object: %s: Expected class' => '无效对象：%s：预期类',
'Invalid or missing information' => '无效信息或丢失信息',
'Invalid or unknown archive folder!' => '无效或未知归档文件夹！',
'Invalid or unknown mail folder! >> %s' => '无效或未知电子邮件文件夹！ >> %s',
'Invalid reset token' => '无效重置令牌',
'Invalid reset token. Logout and try again' => '无效重置令牌。注销并重试',
'Invalid source given - %s' => '无效来源 - %s',
'Invalid template set specified' => '指定模板设置无效',
'Invalid ticket origin given' => '无效咨询来源',
'Invalid user-id' => '无效用户 ID',
'Invalid user-id given' => '提供的用户 ID 无效',
'It appears as though <%s> is being used as a forwarded or fetched email account and is also being used as a user / system account. Please correct the loop or seek technical assistance.' => '看起来 <%s> 正在用作转发或获取的电子邮件账户，也正在用作用户/系统账户。请修正循环或寻求技术支持。',
'It\'s important to keep your osTicket installation up to date. Get announcements, security updates and alerts delivered directly to you!' => '保持 osTicket 最新安装尤为重要。将公告、安全更新和警报直接发送给您！',
'Item Properties' => '项目属性',
'John Doe' => 'John Doe',
'Keep me Updated' => '让我保持更新',
'Knowledge Base Settings and Options' => '知识库设置和选项',
'Knowledge Base Status' => '知识库状态',
'Knowledgebase' => '知识库',
'Knowledgebase Article Content' => '知识库文章内容',
'Knowledgebase Settings' => '知识库设置',
'Label' => '标签',
'Label is required for custom form fields' => '自定义表单字段需要标签',
'Landing Page' => '登陆页',
'Language' => '语言',
'Language-Specific Attachments' => '特定语言附件',
'Last' => '姓氏',
'Last Login' => '最后登录',
'Last Message' => '最后消息',
'Last Name' => '姓氏',
'Last Respondent' => '最后回复人',
'Last Response' => '最后回复',
'Last Updated' => '最近更新',
'Last Updated %s' => '最后更新 %s',
'Last month' => '上个月',
'Last name is required' => '需要姓氏',
'Last name required' => '需要姓氏',
'Last, First' => '名称，姓氏',
'Latest' => '最新',
'Latest date selectable' => '可选最新日期',
'Launching a new customer support platform can be a daunting task. Let us get you started! We provide professional support services to help get osTicket up and running smoothly for your organization.' => '推出一个新客户支持平台可能是一项艰巨的任务。让我们为您提供入门帮助！我们可为您提供专业支持服务以协助您的组织获得 osTicket 并顺利运行。',
'Leading text shown before a value is selected' => '选择数值前显示重要文本',
'Learn More!' => '了解更多！',
'Left to Right' => '从左至右',
'Legal' => '合法',
'Letter' => '字母',
'List Name' => '列出名称',
'List of all recipient names' => '所有收件人名单',
'Listing Type' => '列表类型',
'Lists' => '列表',
'Loading ...' => '正在加载……',
'Localization' => '本地化',
'Lock' => '锁定',
'Lock denied!' => '锁定被拒绝！',
'Locked' => '已锁定',
'Locked (Administrative)' => '已锁定（管理）',
'Locked (Pending Activation)' => '已锁定（等待激活）',
'Locked staff won\'t be able to login to Staff Control Panel.' => '已锁定工作人员无法登录工作人员控制面板。',
'Log Date' => '日志日期',
'Log In' => '登录',
'Log Level' => '日志等级',
'Log Out' => '注销',
'Log Title' => '日志标题',
'Log Type' => '日志类型',
'Login With' => '登录',
'Login via email' => '通过电子邮件登录',
'Logos' => '徽标',
'Long Answer' => '冗长的回答',
'Looking for your other tickets?' => '正在查找其他咨询？',
'Lookup a user' => '查找用户',
'Lookup or create a user' => '查询或创建用户',
'Mail Box Protocol' => '邮箱协议',
'Mail Fetch Error' => '邮件获取出错',
'Mail Fetch Failure Alert' => '邮件获取失败提醒',
'Mail Fetcher' => '邮件获取程序',
'Mail Processing Exception' => '电子邮件处理异常',
'Mail fetcher cron call [%s]' => '邮件获取程序自动计划任务调用 [%s]',
'Mailbox: %s | Error(s): %s' => '邮箱：%s | 错误：%s',
'Mailer Error' => '邮件程序错误',
'Make Internal' => '更改为内部',
'Make Public' => '更改为公共',
'Make the title short and clear.' => '确保标题简短清晰。',
'Malformed UTF-8 characters, possibly incorrectly encoded' => '畸形的 UTF-8 字符，编码可能不正确',
'Manage' => '管理',
'Manage Access' => '管理访问',
'Manage Account' => '管理账户',
'Manage Account Access' => '管理账户访问',
'Manage Agents' => '管理代理',
'Manage Collaborators' => '管理合作伙伴',
'Manage Content' => '管理内容',
'Manage FAQ Access' => '管理FAQ权限',
'Manage Forms' => '管理表单',
'Manage Options' => '管理选项',
'Manage Organization' => '管理组织',
'Manage Plugin' => '管理插件',
'Manage Sequences' => '管理序列',
'Manage User' => '管理用户',
'Manage Your Profile Information' => '管理您的个人设定信息',
'Manager' => '管理者',
'Manual upgrade required (ajax failed)' => '需要手动升级（ajax 已失败）',
'Manually' => '手动',
'Manually Sorted' => '手动排序',
'Mark as Answered' => '标记为已解答',
'Mark as Overdue' => '标记为过期',
'Mark as Unanswered' => '标记为未解答',
'Marked overdue!' => '已标记为过期！',
'Match All' => '匹配所有',
'Match Any' => '匹配任意',
'Matches Regex' => '匹配正规表达式',
'Max Length' => '最大长度',
'Max allowed: %d' => '最大容许：%d',
'Max open tickets (%1$d) reached for %2$s' => '%2$s 已达最大未完成咨询 (%1$d) 条数',
'Maximum <b>Open</b> Tickets' => '最大<b>未完成</b>咨询数',
'Maximum File Size' => '最大文件尺寸',
'Maximum Files' => '最大文件数',
'Maximum Open Tickets Limit (%s)' => '最大未完成咨询条数限制 (%s)',
'Maximum Page size' => '最大页面大小',
'Maximum emails required' => '需要最大电子邮件数',
'Maximum failed login attempts reached' => '已达最大失败登录尝试次数',
'Maximum open tickets (%1$d) reached for %2$s' => '%2$s 已达最大未完成咨询 (%1$d) 条数',
'Maximum open tickets reached for %s.' => '%s 已达最大未完成咨询条数。',
'Maximum stack depth exceeded' => '已超过最大堆栈深度',
'Me' => '我',
'Members' => '成员',
'Message' => '内容',
'Message Posted Successfully' => '消息已成功发布',
'Message content is required' => '需要消息内容',
'Message from the EndUser' => '来自最终用户的消息',
'Message required' => '需要消息',
'Message shown to user if the input does not match the validator' => '输入无法匹配验证人时显示给用户的消息',
'Migrate to osTicket %s' => '移植至 osTicket %s',
'Minimum length' => '最短长度',
'Minimum requirements not met!' => '不符合最低要求！',
'Minimum requirements not met! Refer to Release Notes for more information' => '不符合最低要求！参见发布通知获取更多信息',
'Missing or invalid data' => '数据丢失或无效',
'Mobile Number' => '手机号码',
'Monthly' . "\0" . 'Every %d months' => '每月
每 %d 个月',
'More' => '更多',
'Most hosts use \'localhost\' for local database hostname. Check with your host if localhost fails. Default port set in php.ini is assumed.' => '大多数主机使用“本地主机”作为本地数据库主机名。如果本地主机故障，检查您的主机。php.ini 中的默认端口设置是假定的。',
'Move to folder' => '移动至文件夹',
'Mr. First M. Last Sr.' => '（名称）先生 M.（姓氏）先生',
'Mr. Last' => '（名称）先生',
'Multiselect' => '多选',
'Must be at least 6 characters' => '必须包括至少 6 个字符',
'Must be numeric value' => '必须是数值',
'My Account Profile' => '我的账户个人设定',
'My Profile' => '我的个人设定',
'My Signature' => '我的签名',
'MySQL Database' => 'MySQL 数据库',
'MySQL Hostname' => 'MySQL 主机名',
'MySQL Password' => 'MySQL 密码',
'MySQL Table Prefix' => 'MySQL表前缀',
'MySQL Username' => 'MySQL 用户名',
'MySQL Version' => 'MySQL 版本',
'MySQL password associated with above user.' => '以上用户的相关 MySQL 密码',
'MySQLi extension for PHP' => 'MySQLi 扩展用于 PHP',
'NO FAQs found' => '未找到常见问题',
'Name' => '名称',
'Name Expansion' => '扩展名',
'Name already exists' => '名称已存在',
'Name already in use' => '名称正在使用中',
'Name and Email' => '名称和电子邮件',
'Name is required' => '需要名称',
'Name is too short. 3 chars minimum' => '名称过短，最少 3 个字符',
'Name of the database osTicket will use.' => 'osTicket 将使用的数据库名。',
'Name required' => '需要名称',
'Need Help?' => '需要帮助？',
'Never Purge Logs' => '从不清除日志',
'New Activity Notice' => '新活动通知',
'New Internal Activity Alert' => '新的内部活动警报',
'New Internal Note' => '新的内部提醒',
'New Message' => '新消息',
'New Message Alert' => '新消息通知',
'New Message Auto-response' => '新消息自动回复',
'New Password' => '新密码',
'New Response' => '新回复',
'New Sequence' => '新序列',
'New Task' => '新任务',
'New Ticket' => '新咨询',
'New Ticket Alert' => '新咨询通知',
'New Ticket Auto-reply' => '新咨询自动回复',
'New Ticket Auto-response' => '新咨询自动回复',
'New Ticket Notice' => '新咨询通知',
'New Ticket Settings' => '新咨询设置',
'New Ticket by Agent' => '代理新咨询',
'New password MUST be different from the current password!' => '新密码必须与当前密码不同！',
'New password is required' => '需要新密码',
'New ticket options' => '新咨询选项',
'New tickets from the email address will be auto-rejected.' => '将自动拒收此电子邮件地址中的新咨询。',
'New tickets from the email address will be automatically rejected.' => '将自动拒收电子邮件地址中的新咨询。',
'News & Announcements' => '新闻、&公告',
'No' => '否',
'No API keys found' => '未找到 API 密钥',
'No FAQ categories found!' => '未找到常见问题类别！',
'No SLA plans found' => '未找到 SLA 计划',
'No agents available for assignment' => '没有代理可以分配',
'No agents found!' => '未找到代理！',
'No banned emails found!' => '未找到已拦截的电子邮件！',
'No banned emails matching the query found!' => '未找到匹配查询的已拦截电子邮件！',
'No canned responses' => '无封装回复',
'No custom lists defined yet — %s add one %s!' => '还未定义自定义列表 — %s 添加一个%s！',
'No departments found!' => '未找到部门！',
'No emails found!' => '未找到电子邮件！',
'No errors' => '无错误',
'No expiration' => '未过期',
'No extra forms defined yet — %s add one! %s' => '还未定义额外表单— %s 添加一个！%s',
'No fields set up' => '无字段设置',
'No filters found' => '未找到筛选',
'No help topics found' => '未找到帮助主题',
'No limit' => '无限制',
'No logs found' => '未找到日志',
'No one (disable Alerts and Notices)' => '没有人（禁用提醒和通知）',
'No organizations found!' => '未找到组织！',
'No pages found!' => '未找到页面！',
'No plugins installed yet — %s add one %s!' => '还未安装插件— %s 添加一个%s！',
'No premade responses found!' => '未找到预先回复！',
'No restrictions' => '无限制',
'No roles defined yet — %s add one %s!' => '尚未设定角色— %s添加一个 %s！',
'No such task' => '没有这个任务',
'No such thread' => '找不到贴子',
'No such ticket' => '无此类咨询',
'No teams available for assignment' => '没有团队可分配',
'No teams found!' => '未找到团队！',
'No templates found!' => '未找到模板！',
'No thanks.' => '不，谢谢。',
'No users found!' => '未找到用户！',
'No, Cancel' => '不，取消',
'None' => '无',
'None (Disable Logger)' => '无（禁用日志记录器）',
'None: Use PHP mail function' => '无：使用 PHP 邮件函数',
'Not Equal' => '不等同',
'Not all selected items were updated' => '不是所有被选中的项目被更新了',
'Not yet registered?' => '还没有注册吗？',
'Note content is required' => '需要通知内容',
'Note details' => '通知详细信息',
'Note posted successfully' => '备注发布成功',
'Note title - summary of the note (optional)' => '通知标题，通知概要（可选项）',
'Notes' => '通知',
'Notes (%d)' => '通知 (%d)',
'Notes about the canned response.' => '封装回复相关通知',
'Nothing to do! System already upgraded to <b>%s</b> with no pending patches to apply.' => '无需执行任何操作！系统已升级至<b>%s</b>，且无需应用待定补丁。',
'Nothing to do! System already upgraded to the current version' => '无需执行任何操作！系统已升级至当前版本',
'Notice sent to the user.' => '发送至用户的通知。',
'Notice sent to user, if enabled, on new ticket created by an agent on their behalf (e.g phone calls).' => '启用此功能，代理将以其自身名义（例如，电话）在创建新咨询时发送通知至用户。',
'Number' => '编号',
'Numeric value required (in hours)' => '需要数值（以小时为计量单位）',
'OK' => '确定',
'Offline' => '离线',
'Offline Page' => '离线页',
'Once again, thank you for choosing osTicket as your new customer support platform! ' => '再次感谢您选择 osTicket 作为您的新客户支持平台！',
'Once again, thank you for choosing osTicket.' => '再次感谢您选择 osTicket。',
'One Month' => '一个月',
'One Quarter' => '一个季度',
'One Week' => '一个星期',
'One or more of the %s is in-use and CANNOT be disabled/deleted.' => '正在使用一个或多个 %s，无法禁用/删除。',
'One user' . "\0" . '%d users' => '一名用户
%d 名用户',
'Online' => '在线',
'Only open tickets can be assigned' => '仅可分配未完成的咨询',
'Open' => '打开',
'Open Tasks' => '新建任务',
'Open Tickets' => '未完成咨询',
'Open a New Task' => '新建任务',
'Open a New Ticket' => '新建工单',
'Open tickets: %d' => '未完成咨询：%d',
'Opened' => '已打开',
'Optional' => '可选项',
'Optional internal note (recommended on assignment)' => '内部通知（可选项），推荐用于分配',
'Optional reason for deleting %s' => '删除 %s 的可选原因',
'Optional reason for status change (internal note)' => '内部通知状态更改原因（可选项）',
'Optional reason for the claim' => '可选的认领原因',
'Optional response to the above issue.' => '回复上述问题（可选项）。',
'Optional signature used on outgoing emails.' => '用于发送电子邮件的可选签名。',
'Optionally, choose acceptable file types.' => '选择可接受文件类型（可选）。',
'Optionally, enter comma-separated list of additional file types, by extension. (e.g .doc, .pdf).' => '输入其他文件类型扩展名以逗号分隔的列表（例如，.doc，.pdf）（可选）。',
'Options' => '选项',
'Order' => '顺序',
'Order required' => '需要排序',
'Organization' => '组织',
'Organization Account Manager' => '组织账户管理者',
'Organization Data' => '组织数据',
'Organization ID must be specified for import' => '必须指定组织 ID 以进行导入',
'Organization Lookup' => '查找组织',
'Organization Members' => '组织成员',
'Organization for %s' => '%s 组织',
'Organization with the same name already exists' => '已存在相同名称的组织',
'Organizations' => '组织',
'Original Message' => '原始消息',
'Other' => '其他',
'Other Languages' => '其他语言',
'Other Variables' => '其他变量',
'Outgoing Email' => '发送电子邮件',
'Outgoing Email Settings' => '发送电子邮件设置',
'Outgoing response' => '发送回复',
'Overdue' => '过期',
'Overdue Ticket Alert' => '过期咨询提醒',
'Overlimit Notice' => '超限通知',
'PHP Extensions' => 'PHP 扩展',
'PHP Settings' => 'PHP 设置',
'PHP Version' => 'PHP 版本',
'PNG support is required for Image Captcha' => '图像 Captcha 需要 PNG 支持',
'POP mail servers do not support folders' => 'POP邮件服务器不支持文件夹',
'PS' => 'PS',
'Padding Character' => '填充字符',
'Page' => '页面',
'Page Content' => '页面内容',
'Page Not Found' => '未找到页面',
'Page body is required' => '需要页面正文',
'Page information' => '页面信息',
'Page is in-use!' => '页面正在使用中！',
'Pages' => '页面',
'Paper Size' => '纸张大小',
'Paper size used when printing tickets to PDF' => '打印咨询至 PDF 时使用的页面大小',
'Parameter count does not match query' => '参数计数不匹配查询',
'Parent Topic' => '父主题',
'Parent filter ID required' => '需要父筛选 ID',
'Participants: Send new activity notice' => '参与者：发送新活动通知',
'Password' => '密码',
'Password Change' => '密码更改',
'Password Expiration Policy' => '密码失效策略',
'Password Reset Required' => '需要重置密码',
'Password change required to continue' => '更改密码方可继续',
'Password must be at least 6 characters' => '密码必须至少包含 6 个字符',
'Password required' => '需要密码',
'Password reset is not enabled for your account. Contact your administrator' => '您的帐户未启用密码重置。联系您的管理员。',
'Password resets are disabled' => '密码重置已禁用',
'Password update failed:' => '密码更新失败：',
'Passwords do not match' => '密码不匹配',
'Patch %s applied successfully' => '补丁 %s 已成功应用',
'Permission Denied. You are not allowed to assign/claim tickets.' => '权限被拒绝。您未被允许分配/投诉咨询。',
'Permission Denied. You are not allowed to ban emails' => '权限被拒绝。您未被允许拦截电子邮件',
'Permission Denied. You are not allowed to edit tickets' => '权限被拒绝。您未被允许编辑咨询',
'Permission Denied. You are not allowed to flag tickets overdue' => '权限被拒绝。您未被允许旗标咨询为过期',
'Permission Denied. You are not allowed to remove emails from banlist.' => '权限被拒绝。您未被允许删除拦截列表中的电子邮件。',
'Permission denied' => '拒绝请求',
'Permissions' => '权限',
'Phone' => '电话',
'Phone Number' => '手机号码',
'Phone number | ext' => '电话号码 | 分机',
'Placeholder' => '占位符',
'Please Confirm' => '请确认',
'Please Confirm Email Address Page' => '请确认电子邮件地址页面',
'Please Wait!' => '请稍候！',
'Please change permission of config file (%1$s) to remove write access. e.g <i>chmod 644 %2$s</i>' => '请更改配置文件 (%1$s) 权限以删除写入权限。例如，<i>chmod 644 %2$s</i>',
'Please confirm to continue.' => '请确认以继续。',
'Please consider turning off register globals if possible' => '如有可能，请关闭注册为全局变量。',
'Please don\'t cancel or close the browser. Any errors at this stage will be fatal.' => '请不要取消或关闭浏览器。此阶段的任何错误都是致命的。',
'Please enter your username or email' => '请输入您的用户名或电子邮件',
'Please fill in the form below to open a new ticket.' => '请填写以下表单以打开新咨询。',
'Please fill out the information below to continue your osTicket installation. All fields are required.' => '请填写以下信息以继续 osTicket 安装。需要所有字段。',
'Please follow the instructions below to give read and write access to the web server user.' => '请遵循以下说明，给予网页服务器用户读取和写入权限。',
'Please make at least {0} selections. {1} checked so far.' => '请选择至少 {0} 选项。目前已有 {1} 项已勾选。 ',
'Please note that non-base variables depend on the context of use. Visit osTicket Wiki for up to date documentation.' => '请注意，非基变量取决于使用内容。访问 osTicket 维基百科获取最新文档。',
'Please note that updates will be reflected system-wide.' => '请注意，将在全系统范围内反映更新。',
'Please note the error(s), if any, when %1$s seeking help %2$s.' => '%1$s 寻求 %2$s 帮助时，请注意错误（如有）。',
'Please provide your email address and a ticket number.' => '请提供您的电子邮件地址和咨询编号。',
'Please re-enter the text again' => '请再次重新输入文本',
'Please refer to %s for more information about changes and/or new features.' => '请参见 %s 获取关于更改和/或新功能的更多信息。',
'Please refer to the %1$s Upgrade Guide %2$s for more information.' => '请参见%1$s升级指南%2$s获取更多信息。',
'Please remove {0} selection(s).' => '请删除 {0} 选项。',
'Please rename config file include/%s to include/ost-config.php to avoid possible conflicts' => '请重命名配置文件 include/%s 为 include/ost-config.php 以避免可能的冲突。',
'Please take a minute to delete <strong>setup/install</strong> directory (../setup/) for security reasons.' => '鉴于安全考虑，请花一分钟删除<strong>设置/安装</strong>目录 (../setup/)。',
'Please wait... it will take a second!' => '请稍候...它将需要一点时间 ！',
'Please wait... while we install your new support ticket system!' => '请等待……正在安装您的新支持咨询系统！',
'Please wait... while we upgrade your osTicket installation!' => '请等待……我们正在升级您的 osTicket 安装！',
'Plugin Name' => '插件名称',
'Plugins' => '插件',
'Plural Name' => '复数名称',
'Port Number' => '端口号',
'Port required' => '需要端口',
'Post Internal Note' => '发布内部通知',
'Post Note' => '发布通知',
'Post Reply' => '发布回复',
'Post a Reply' => '发布回复',
'Post-Install Setup' => '安装后设置',
'Post-upgrade' => '升级后',
'Poster' => '公告',
'Powered by' => '由提供',
'Preferences' => '用户偏好设置',
'Preferred Language' => '首选语言',
'Preferred Locale' => '本地偏好',
'Prefix already in-use' => '前缀已在使用中',
'Premade Replies' => '预先回复',
'Prerequisites' => '前提条件',
'Preview Ticket' => '预览咨询',
'Primary Contacts' => '主要联系人',
'Primary Department' => '主要部门',
'Primary Language' => '主要语言',
'Print' => '打印',
'Print <b>Internal</b> Notes/Comments' => '打印<b>内部</b>通知/评论',
'Print Notes' => '打印通知',
'Priority' => '优先级',
'Priority Level' => '优先级等级',
'Private' => '私有',
'Private — Only agents can register users' => '私有 — 仅代理可注册用户',
'Private/Internal' => '私有/内部',
'Profile' => '个人设定',
'Profile preferences and settings' => '个人偏好和设置',
'Profile updated successfully' => '个人设定已更新成功',
'Prompt' => '提示',
'Properties' => '属性',
'Public' => '公共',
'Public URL' => '公共 URL',
'Public — Anyone can register' => '公共 — 所有人均可注册',
'Published' => '已发布',
'Purge Logs' => '清除日志',
'Query argument is required' => '需要查询参数',
'Query returned 0 results.' => '查询返回 0 个结果。',
'Query token not found' => '未找到查询令牌',
'QuerySet is read-only' => '查询集是只读属性',
'Question' => '问题',
'Question already exists' => '问题已存在',
'Question required' => '需要问题',
'Random' => '随机',
'Re-enter your username or email' => '重新输入您的用户名或电子邮件',
'Reassign' => '重新分配',
'Recipient' => '收件人',
'Recipients' => '收件人',
'Recommended' => '推荐',
'Refer to %1$s Upgrade Guide %2$s for the latest tips' => '参见%1$s升级指南%2$s获取最新提示',
'Refer to the %s Installation Guide %s on the wiki for more information.' => '参见维基百科的 %s 安装指南 %s获取更多信息。 ',
'Refresh' => '刷新',
'Regex compile error: (#%s)' => '正规表达式编译错误：(#%s)',
'Register' => '注册',
'Register: %s' => '注册：%s',
'Registered' => '已注册',
'Registration Method' => '注册方式',
'Registration Required' => '需要注册',
'Regular Expression' => '正规表达式',
'Reject Ticket' => '拒绝咨询',
'Related Tickets' => '相关咨询',
'Relative Time' => '相对时间',
'Release (unassign) Ticket' => '释放（未分配）咨询',
'Release Notes' => '发布通知',
'Reload' => '重新加载',
'Remember to back up your osTicket database' => '记住备份您的 osTicket 数据库',
'Remove' => '删除',
'Remove Existing Data?' => '是否删除现有数据？',
'Remove all data entered for <u> %s </u>?' => '是否删除输入用于 <u> %s </u> 的所有数据？',
'Rename file <b>include/settings.php</b> to <b>include/ost-config.php</b> and click continue below.' => '重命名文件<b>include/settings.php</b>为<b>include/ost-config.php</b>并点击下方继续。',
'Rename the sample file <b>include/ost-sampleconfig.php</b> to <b>ost-config.php</b> and click continue below.' => '重命名示例文件 <b>include/ost-sampleconfig.php</b> 为 <b>ost-config.php</b> 并点击下方继续。',
'Reopen' => '重新开启',
'Reopen Status' => '重新打开状态',
'Reopen Task #%s' => '重新开启任务 #%s',
'Reopened' => '重新开启',
'Reply' => '回复',
'Reply Separator Tag' => '回复分隔符标记',
'Reply separator is required to strip quoted reply.' => '条状引用回复需要回复分隔符。',
'Reply-To Email' => '回复电子邮件',
'Reply-To Name' => '回复名称',
'Report timeframe' => '报表时段',
'Request failed - retry again!' => '请求已失败，请重试！',
'Require Client Login' => '需要客户登陆',
'Require email verification on "Check Ticket Status" page' => '需要“检查咨询状态”页的电子邮件验证',
'Require password change on login' => '登录时需要更改密码',
'Require registration and login to create tickets' => '需要注册并登录创建咨询',
'Required' => '必选项',
'Required for Agents' => '代理必选项',
'Required for EndUsers' => '终端用户必选项',
'Required for mail fetching' => '需要用于获取电子邮件',
'Reset' => '重置',
'Reset Agent Permissions' => '重设代理人密码',
'Reset Changes' => '重置更改',
'Reset Token Expiration' => '重置令牌过期',
'Reset link used by the password reset feature' => '供密码重置功能使用的重置链接',
'Response' => '回复',
'Response Time' => '响应时间',
'Response content is required' => '需要回复内容',
'Response required' => '需要回复',
'Response text is required' => '需要回复文本',
'Response/Reply Template' => '回复模板',
'Restore your previous version from backup and try again or %1$s seek help %2$s.' => '从备份中还原以前的版本并重试或%1$s寻求帮助%2$s。',
'Restrict by File Type' => '文件类型限制',
'Retype Password' => '重新输入密码',
'Retype admin\'s password. Must match.' => '再次输入管理员密码。必须匹配。',
'Right to Left' => '从右至左',
'Roles are used to define agents\' permissions' => '角色是用于设定代理的权限',
'Rules' => '规则',
'Rules Matching Criteria' => '规则匹配条件',
'Rules are applied based on the criteria.' => '根据条件应用规则。',
'SLA' => 'SLA',
'SLA Plan' => 'SLA 计划',
'SLA Plans' => 'SLA 计划',
'SLA can be overridden on ticket transfer or help topic change' => '可覆盖咨询传输或帮助主题更改相关 SLA ',
'SMTP' => 'SMTP',
'SQL errors' => 'SQL 错误',
'SYSTEM' => '系统',
'SYSTEM (Auto Assignment)' => '系统（自动分配）',
'SYSTEM (Canned Reply)' => '系统（封装回复）',
'SYSTEM BAN LIST filter is <b>DISABLED</b>' => '系统拦截列表筛选<b>已禁用</b>',
'Save' => '保存',
'Save Changes' => '保存更改',
'Schema' => '架构',
'Schema Signature' => '架构签名',
'Search' => '搜索',
'Search Results' => '搜索结果',
'Search by email, phone or name' => '按电子邮件、电话或名称搜索',
'Search existing organizations or add a new one.' => '搜索现有组织或添加新组织。',
'Search existing users or add a new user.' => '搜索现有用户或添加新用户。',
'Section Break' => '分节符',
'Security Alerts' => '安全提醒',
'Select' => '选择',
'Select Contacts' => '选择联系人',
'Select Default Department' => '选择默认部门',
'Select Default Email Template Set' => '选择默认电子邮件模板设置',
'Select Department' => '选择部门',
'Select FAQ Category' => '选择常见问题类别',
'Select FROM Email' => '选择来源电子邮件',
'Select Help Topic' => '选择帮助主题',
'Select Landing Page' => '选择登陆页',
'Select Offline Page' => '选择离线页',
'Select One' => '选择一项',
'Select Organization' => '选择组织',
'Select Page Type' => '选择页面类型',
'Select Print Paper Size' => '选择打印纸张大小',
'Select Setting Group' => '选择设置组',
'Select Source' => '选择来源',
'Select Thank-You Page' => '选择感谢页',
'Select User' => '选择用户',
'Select a Channel' => '选择渠道',
'Select a Default' => '选择默认',
'Select a Help Topic' => '选择一个帮助主题',
'Select a Team' => '选取一个团队',
'Select a canned response' => '选择封装回复',
'Select a department' => '选择部门',
'Select a time from the list' => '选择列表中的时间',
'Select a valid SLA' => '选择有效 SLA',
'Select a value from the list' => '选择列表中的值',
'Select an Action' => '选取一个动作',
'Select an Agent' => '选取一个代理',
'Select an Agent OR a Team' => '选择代理或团队',
'Select an agent or team from the list' => '选择列表中的代理或团队',
'Select from email address' => '从电子邮件地址中选择',
'Select protocol' => '选择协议',
'Select recipient(s)' => '选择收件人',
'Selected date is earlier than permitted' => '所选日期早于允许日期',
'Selected date is later than permitted' => '所选日期晚于允许日期',
'Selection required' => '需要选项',
'Send Activation Email' => '发送激活电子邮件',
'Send Email' => '发送电子邮件',
'Send Message' => '发送消息',
'Send Password Reset Email' => '发送密码重置电子邮件',
'Send account activation email to %s.' => '发送账户激活电子邮件至 %s。',
'Send an Email' => '发送电子邮件',
'Sending Email via SMTP' => '正在通过 SMTP 发送电子邮件',
'Sequence' => '序列',
'Server Information' => '服务器信息',
'Server configuration error' => '服务器配置错误',
'Service Level Agreement' => '服务等级协议',
'Service Level Agreements' => '服务等级协议',
'Service Time' => '服务时间',
'Services' => '服务',
'Session timed out due to inactivity' => '由于闲置导致会话超时',
'Set' => '设置',
'Set Agent Password' => '设置代理人密码',
'Set Help Topic' => '设置帮助主题',
'Set Priority' => '设置优先级',
'Set SLA Plan' => '设置SLA计划',
'Set Ticket Status' => '设置工单状态',
'Setting default timezone is highly recommended' => '强烈推荐时区默认设置',
'Settings' => '设置',
'Short Answer' => '简答',
'Short descriptive name.' => '简短的描述性名称。',
'Show Images' => '显示图像',
'Show all tickets' => '显示所有咨询',
'Show date/time relative to user\'s timezone' => '显示用户时区相关日期/时间',
'Show time selection with date picker' => '使用日期选择器显示时间选项',
'Showing' => '正在显示',
'Sign In' => '登录',
'Sign Out' => '注销',
'Sign in with %s' => '通过 %s 登录',
'Signature' => '签名',
'Signature is made available as a choice, on ticket reply.' => '咨询回复可选择使用签名。',
'Site Pages' => '网站页',
'Size' => '尺寸',
'Size and maximum uploads setting mainly apply to web tickets.' => '尺寸和最大上传设置主要适用于网页咨询。',
'Small' => '小',
'Solution' => '解决方案',
'Something went wrong' => '出现错误',
'Sort Order' => '排序顺序',
'Sort the forms on this ticket by click and dragging on them. Use the box below the forms list to add new forms to the ticket.' => '通过点击和拖动对此咨询上的表单排序。使用表单列表下的方框以添加新表单至咨询。',
'Sorting Mode' => '分页模式',
'Source' => '来源',
'Space Used' => '使用的空间',
'Space for Attachments' => '附件空间',
'Staff Control Panel' => '工作人员控制面板',
'Start Upgrade Now' => '现在开始升级',
'Start writing your response here. Use canned responses from the drop-down above' => '在此处开始回复。使用上述下拉列表中的封装回复',
'Starts With' => '开始于',
'State' => '状态',
'State name (e.g. open or closed)' => '状态名称 (例如，打开 或 关闭)',
'Statistics' => '统计',
'Statistics of tickets organized by department, help topic, and agent.' => '部门、帮助主题和代理组织咨询统计。',
'Status' => '状态',
'Status Changed' => '状态已更改',
'Status and Settings' => '状态与设定',
'Status selection required' => '必须选取状态',
'Stay up to date' => '保持最新',
'Still busy... smile #' => '正忙……（笑 ）#',
'Stock Templates' => '库存模板',
'Store Attachments' => '存储附件',
'Strip Quoted Reply' => '条状引用回复',
'Subject' => '主题',
'Subject required' => '需要主题',
'Submit' => '提交',
'Submitter: Send receipt confirmation' => '提交人：发送接收确认',
'Successfully activated %s' => '已成功激活 %s',
'Successfully added %s' => '已成功添加 %s',
'Successfully changed status of %1$s to %2$s' => '已成功更改 %1$s 至 %2$s 的状态',
'Successfully deleted %s.' => '已成功删除 %s。',
'Successfully disabled %s' => '已成功禁用 %s',
'Successfully enabled %s' => '已经成功启用 %s',
'Successfully imported %1$d %2$s' => '已成功导入 %1$d %2$s',
'Successfully installed %s' => '已成功安装 %s',
'Successfully made %s PRIVATE' => '成功更改 %s 为私有',
'Successfully made %s PUBLIC' => '已成功更改 %s 为公共',
'Successfully managed selected end users' => '被选中的用户成功被管理了',
'Successfully managed selected organizations' => '被选中的组织成功管理了',
'Successfully published %s' => '已成功发布 %s',
'Successfully set sorting configuration' => '成功设置分类配置',
'Successfully unpublished %s' => '已成功取消发布 %s',
'Successfully updated %s' => '已成功更新 %s',
'Summary of the category.' => '类别摘要。',
'Support Center' => '支持中心',
'Support Center Home' => '支持中心主页',
'Support Ticket System' => '支持咨询系统',
'Support Ticket System Offline' => '支持咨询系统离线',
'Support ticket request created' => '已创建支持咨询请求',
'Supported Variables' => '已支持的变量',
'Syntax error, malformed JSON' => '语法错误，畸形的 JSON',
'System' => '系统',
'System Alerts' => '系统提醒',
'System Default' => '系统默认',
'System Default Logo' => '系统默认徽标',
'System Emails' => '系统电子邮件',
'System Errors' => '系统错误',
'System Logs' => '系统日志',
'System Management Templates' => '系统管理模板',
'System Offline' => '系统离线',
'System Settings' => '系统设置',
'System Settings and Preferences' => '系统设置和偏好',
'System admin email is required' => '需要系统管理员电子邮件',
'System ban list is empty.' => '系统拦截列表已清空。',
'System default department cannot be private' => '系统默认部门无法设为私有',
'System is set to offline mode' => '系统已设为离线模式',
'System upgrade is pending' => '系统升级正在等待处理',
'System-wide default ticket settings and options.' => '全系统默认咨询设置和选项。',
'Table prefix required' => '需要表前缀',
'Target' => '目标',
'Target Channel' => '目标渠道',
'Target required' => '需要目标',
'Task' => '任务',
'Task #%s: %s' => '任务#%s: %s',
'Task Number' => '任务编号',
'Tasks' => '任务',
'Team' => '团队',
'Team Assigned' => '团队已分配',
'Team Information' => '团队信息',
'Team Lead' => '团队主管',
'Team Members' => '团队成员',
'Team Name' => '团队名称',
'Team name already exists' => '团队名称已存在',
'Team name is required' => '需要团队名称',
'Teams' => '团队',
'Teams (%d)' => '团队 (%d)',
'Template Fetch Error' => '模板获取错误',
'Template Set' => '模板集合',
'Template Set To Clone' => '要复制的模板集合',
'Template information' => '模板信息',
'Template name already exists' => '模板名称已存在',
'Template used on ticket response/reply' => '用于咨询回复的模板',
'Template used to notify collaborators on ticket activity (e.g CC on reply)' => '用于通知咨询活动合作伙伴的模板（例如，回复抄送）',
'Templates' => '模板',
'Temporary Password' => '临时密码',
'Term too short!' => '期限过短！',
'Test Outgoing Email' => '测试发送邮件',
'Test email sent successfully to <%s>' => '测试电子邮件已成功发送至 <%s>',
'Text shown in before any input from the user' => '用户中输入任何内容前显示的文本',
'Text shown inline with the widget' => '小部件内嵌显示文本',
'Thank You for Choosing osTicket!' => '感谢您选 osTicket！',
'Thank you for being a loyal osTicket user!' => '感谢您始终选择 osTicket！',
'Thank you for taking the time to upgrade your osTicket intallation!' => '感谢您花时间升级 osTicket 安装！',
'Thank you!' => '谢谢！',
'Thank-You Page' => '感谢页',
'Thanks for registering for an account.' => '感谢您注册账户。',
'The "file_uploads" directive is disabled in php.ini' => '在 php.ini 中禁用”file_uploads“指令',
'The %s task reports there is work to do' => '%s 任务报告还需后续工作',
'The GD extension is required' => '需要 GD 扩展',
'The MySQL user must have full rights to the database.' => 'MySQL 用户必须拥有数据库的所有权限。',
'The URL of your helpdesk, its name, and the default system email address' => '帮助中心 URL、名称以及默认系统电子邮件地址',
'The installer will guide you every step of the way in the installation process. You\'re minutes away from your awesome customer support system!' => '安装程序将引导您按照安装过程的每一步进行安装。只需片刻，即可畅享超凡客户支持系统！',
'The issue summary must be a field that supports user input, such as short answer' => '问题摘要必须为支持用户输入的字段，如简答',
'The knowledge base cannot be restricted unless client registration is enabled' => '知识库不被限制除非客户标记为已启用',
'The name of your support system e.g [Company Name] Support' => '支持系统名称，例如，[公司名称] 支持中心',
'The originator of this extension cannot be verified' => '无法验证此扩展发起人',
'The search did not match any FAQs.' => '搜索并未匹配任何常见问题。',
'The upgrade wizard will guide you every step of the way in the upgrade process. While we try to ensure that the upgrade process is straightforward and painless, we can\'t guarantee it will be the case for every user.' => '升级向导将引导您按照升级过程的每一步进行升级。我们尽量确保升级过程简单易懂，但众口难调，无法保证每位用户都能享受如此体验。',
'The upgrade wizard will now attempt to upgrade your database and core settings!' => '升级向导现将尝试升级您的数据库和核心设置！',
'The upgrader does NOT support upgrading from the current patch [%s]!' => '升级程序无法支持当前补丁 [%s] 的更新！',
'The upgrader does NOT support upgrading from the current vesion!' => '升级程序无法支持当前版本的升级！',
'There are no tasks matching your criteria.' => '没有匹配您查询条件的任务。',
'These attachments are always available, regardless of the language in which the article is rendered' => '这些附件不论文章语言都会显示',
'These attachments are only available when article is rendered in one of the following languages.' => '附件只显示在以下语言的文章里。',
'These items are necessary in order to install and use osTicket.' => '要安装并使用 osTicket，这些事项极有必要。',
'These items are necessary in order to run the latest version of osTicket.' => '要安装并使用最新版 osTicket，这些事项极有必要。',
'This can be selected when replying to a thread' => '当回复一条提问可选择',
'This category does not have any FAQs.' => '此类没有出现任何常见问题。',
'This could be connection issues related to the mail server. Next delayed login attempt in aprox. %d minutes' => '这是邮件服务器相关的连接问题。约 %d 分钟后进行下一个延迟的登录尝试',
'This help desk is for use by authorized users only' => '此帮助中心仅可供授权用户使用',
'This organization doesn\'t have any users yet' => '此组织还未拥有用户',
'This plugin has no configurable settings' => '此插件无可配置设置',
'This task' => '这个任务',
'This ticket' => '这条工单',
'This type of file is not allowed' => '不允许使用此文件类型',
'This will sign you in to view your ticket.' => '这将帮助您注册并查看咨询。',
'Thread (%d)' => '线程 (%d)',
'Thread + Internal Notes' => '线程和内部通知',
'Thread Count' => '线程计数',
'Thread Entry' => '线程条目',
'Thread Entry expansions' => '线程入口扩展',
'Ticket' => '咨询',
'Ticket #' => '咨询 #',
'Ticket #%1$s deleted by %2$s' => '咨询 #%1$s 已由 %2$s 删除',
'Ticket #%s' => '咨询 #%s',
'Ticket #%s deleted' => '咨询 #%s 已被删除',
'Ticket #%s: %s' => '咨询 #%s：%s',
'Ticket Activity' => '工单活动',
'Ticket Assigned to %s' => '咨询已分配至 %s',
'Ticket Assignment' => '咨询分配',
'Ticket Assignment Alert' => '咨询分配提醒',
'Ticket Data' => '咨询数据',
'Ticket Filter' => '咨询筛选',
'Ticket Filters' => '咨询筛选',
'Ticket ID' => '咨询 ID',
'Ticket Information' => '咨询信息',
'Ticket Information and Options' => '咨询信息和选项',
'Ticket Marked Overdue' => '咨询标记为过期',
'Ticket Notice' => '咨询通知',
'Ticket Number' => '咨询编号',
'Ticket Number Format' => '咨询编号格式',
'Ticket Overdue Alerts' => '咨询过期提醒',
'Ticket Owner' => '咨询所有人',
'Ticket Print Options' => '咨询打印选项',
'Ticket Queue' => '咨询队列',
'Ticket Settings and Options' => '咨询设置和选项',
'Ticket Source' => '咨询来源',
'Ticket State' => '咨询状态',
'Ticket Status' => '咨询状态',
'Ticket Submitter' => '咨询提交人',
'Ticket Summary' => '咨询摘要',
'Ticket Thread' => '咨询线程',
'Ticket Thread (%d)' => '咨询线程 (%d)',
'Ticket Thread expansions' => '扩展开工单',
'Ticket Transfer Alert' => '咨询变更时通知',
'Ticket Updated' => '咨询已更新',
'Ticket Variables' => '咨询变量',
'Ticket already set to %s status' => '咨询已设置为 %s 状态',
'Ticket claimed by %s' => '%s 投诉咨询',
'Ticket created successfully' => '咨询已创建成功',
'Ticket denied' => '咨询被拒绝',
'Ticket denied - %s' => '咨询被拒绝 - %s',
'Ticket doesn\'t have any collaborators.' => '咨询不包括任何合作伙伴。',
'Ticket flagged as overdue by %s' => '%s 已旗标咨询为过期',
'Ticket is already assigned to %s' => '咨询已分配至 %s',
'Ticket is assigned to %s' => '资源已分配至 %s',
'Ticket is locked by %s' => '咨询由 %s 锁定',
'Ticket is not assigned!' => '咨询未分配！',
'Ticket is now assigned to you!' => '咨询现已分配至您！',
'Ticket ownership changed to %s' => '问题所有权更改为%s',
'Ticket rejected (%s) (unregistered client)' => '咨询被拒绝 (%s)（未注册客户） ',
'Ticket rejected (%s) by filter "%s"' => '筛选“%s”已拒绝咨询 (%s)',
'Ticket updated successfully' => '咨询已更新成功',
'Ticket variables are only supported in thank-you pages.' => '工单变量只在谢谢页面支持',
'Ticket will be reopened on message post' => '消息发布后，将重新打开咨询',
'Tickets' => '咨询',
'Tickets (%d)' => '咨询 (%d)',
'Tickets <b>(%d)</b>' => '咨询 <b>(%d)</b>',
'Tickets are marked overdue on grace period violation.' => '超出宽限期时标记咨询为过期。',
'Time' => '时间',
'Time Format' => '时间格式',
'Time Zone' => '时区',
'Time format is required' => '需要时间格式',
'Time is based on your time zone' => '根据您的时区设置时间',
'Timeout' => '超时',
'Timezone Aware' => '时区识别',
'Title' => '标题',
'Title already exists' => '标题已存在',
'Title is required' => '需要标题',
'Title is too short. 3 chars minimum' => '标题过短，最少 3 个字符',
'Title required' => '需要标题',
'To' => '至',
'To add a plugin into the system, download and place the plugin into the <code>include/plugins</code> folder. Once in the plugin is in the <code>plugins/</code> folder, it will be shown in the list below.' => '要在系统中添加插件，下载并将插件放入<code>包括/插件</code>文件夹。将插件放入<code>插件/</code>文件夹后，将显示在以下列表中。',
'To avoid possible conflicts, please take a minute to rename configuration file as shown below.' => '要避免冲突可能，如下所示，请花一分钟以重命名配置文件。',
'To best assist you, we request that you be specific and detailed' => '要为您提供最优帮助，我们要求您指定并详细说明',
'To better serve you, we encourage our clients to register for an account and verify the email address we have on record.' => '为了提供更好的服务，我们鼓励客户注册账户，并验证记录的电子邮件地址。',
'To change password enter new password above.' => '要更改密码，输入上述新密码。',
'To edit or add new pages go to %s Manage > Site Pages %s' => '要编辑或新增页面，前往%s管理>网站页面%s',
'To import more other fields, use the Upload tab.' => '要导入更多其他字段，请使用上传选项卡。',
'Toggle' => '触发',
'Top-Level Topic' => '置顶主题',
'Topic' => '主题',
'Topic already exists' => '主题已存在',
'Topic is too short. Five characters minimum' => '主题过短。最少包括 5 个字符',
'Topics' => '主题',
'Transfer' => '传输',
'Transient' => '瞬态',
'Trying to remove end users from an unknown organization' => '尝试删除未知组织的终端用户',
'Two Weeks' => '两个星期',
'Type' => '类型',
'Type is required' => '需要类型',
'Typeahead' => '预输入',
'Typeahead will work better for large lists' => '预输入在大规模列表中作用更佳',
'URL not supported' => '不支持 URL',
'Unable to %1$s %2$s' => '无法%1$s %2$s',
'Unable to activate %s' => '无法激活 %s',
'Unable to add %s.' => '无法添加 %s。',
'Unable to add %s. Correct error(s) below and try again.' => '无法添加 %s。修正以下错误并重试。',
'Unable to add the email to banlist' => '无法添加电子邮件至拦截列表',
'Unable to add user to organization.' => '无法添加用户至组织。',
'Unable to assign %s' => '无法分配%s',
'Unable to assign task' => '无法分配任务',
'Unable to assign ticket' => '不能分配工作票',
'Unable to change status for %s' => '无法更改 %s 状态',
'Unable to change status of %1$s' => '无法变更%1$s的状态',
'Unable to change status of the task' => '无法调整任务的状态',
'Unable to claim task' => '无法认领任务',
'Unable to claim ticket' => '无法认领工单',
'Unable to commit %s. Check validation errors' => '无法提交 %s。检查验证错误',
'Unable to connect to MySQL server: %s' => '无法连接至 MySQL 服务器：%s',
'Unable to create %s.' => '无法创建 %s。',
'Unable to create a ticket.' => '无法创建工单',
'Unable to create admin user (#6)' => '无法创建管理员用户 (#6)',
'Unable to create config settings' => '无法创建配置设置',
'Unable to create local account. See messages below' => '无法创建当地账户。查看以下消息',
'Unable to create new ticket: unknown error' => '无法创建新咨询：未知错误',
'Unable to create new ticket: validation errors' => '无法创建新咨询：验证错误',
'Unable to create organization.' => '无法创建组织。',
'Unable to create the database.' => '无法创建数据库。',
'Unable to delete %s.' => '无法删除 %s。',
'Unable to delete task' => '无法删除任务',
'Unable to disable %s' => '无法禁用 %s',
'Unable to enable %s' => '无法启用 %s',
'Unable to fetch "%1$s" template - id #%d' => '无法获取 "%1$s" 模板—ID #%d',
'Unable to find user in directory' => '无法在目录中查找用户',
'Unable to import user: %s' => '无法导入用户：%s',
'Unable to log in. Check SMTP settings.' => '无法登录。检查 SMTP 设置。',
'Unable to make %s PRIVATE' => '无法更改 %s 为私有',
'Unable to make %s PUBLIC.' => '无法更改 %s 为公共。',
'Unable to make %s private. Possibly already private!' => '无法更改 %s 为私有。可能其已标记为私有！',
'Unable to manage any of the selected end users' => '被选中的用户不能够被管理',
'Unable to manage any of the selected organizations' => '不能够管理选中的组织',
'Unable to open config file for writing. Permission denied! (#3)' => '无法打开配置文件进行写入操作。权限被拒绝！(#3)',
'Unable to post internal note - missing or invalid data.' => '无法发布内部通知，数据丢失或无效。',
'Unable to post the message.' => '无法发布信息',
'Unable to post the note - missing or invalid data.' => '无法发布内部通知，数据丢失或无效。',
'Unable to post the reply - missing or invalid data.' => '无法发布应答，数据丢失或无效。',
'Unable to publish %s. Try editing it.' => '无法发布 %s。尝试编辑。',
'Unable to read config file. Permission denied! (#2)' => '无法读取配置文件。权限被拒绝！(#2)',
'Unable to read request body' => '无法读取请求正文',
'Unable to register account. See messages below' => '无法注册账户。查看以下消息',
'Unable to remove %s' => '无法删除 %s',
'Unable to reset password' => '无法重置密码',
'Unable to reset password. Contact your administrator' => '无法重置密码。请联系您的管理员',
'Unable to retrieve password reset email template' => '无法检索密码重置电子邮件模板',
'Unable to save file' => '无法保存文件',
'Unable to select the database' => '无法选择数据库',
'Unable to set sorting mode' => '无法设置分类模式',
'Unable to transfer %s' => '无法转移%s',
'Unable to transfer task' => '无法转移任务',
'Unable to transfer ticket' => '无法转移工单',
'Unable to unpublish %s. Try editing it.' => '无法取消发布 %s。尝试编辑。',
'Unable to update %s.' => '无法更新 %s。',
'Unable to update %s. Correct error(s) below and try again.' => '无法更新 %s。修正以下错误并重试。',
'Unable to update account.' => '不能更新账户',
'Unable to update user account information' => '无法更新用户账户信息',
'Unable to upload logo image: %s' => '无法上传徽标图像：%s',
'Unable to validate rules as entered' => '输入时无法验证规则',
'Unable to verify username %s' => '无法验证用户名 %s',
'Unable to write to config file. Permission denied! (#5)' => '无法写入配置文件。权限被拒绝！(#5)',
'Unassigned' => '未分配',
'Unban Email <%s>' => '取消拦截电子邮件 <%s>',
'Unchanged' => '未更改',
'Underflow or the modes mismatch' => '下溢或模式不匹配',
'Unexpected control character found' => '发现意外控制字符',
'Unexpected or invalid data received' => '已接收意外或无效数据',
'Unformatted' => '无格式',
'United States' => '美国',
'Unknown' => '未知',
'Unknown JSON parsing error' => '未知 JSON 解析错误',
'Unknown action' => '未知动作',
'Unknown error' => '未知错误',
'Unknown object for "%s" tag' => '“%s”标记的未知对象',
'Unknown or invalid' => '未知或无效',
'Unknown or invalid FAQ category' => '未知或无效常见问题类别',
'Unknown or invalid file' => '未知或无效文件',
'Unknown or invalid flag' => '未知或无效旗标',
'Unknown or invalid flag format' => '未知或无效旗标格式',
'Unknown or invalid state' => '未知或无效状态',
'Unknown or invalid target' => '未知或无效目标',
'Unknown or invalid ticket ID.' => '未知或无效咨询 ID。',
'Unknown organization selected' => '未知组织已选择',
'Unknown status' => '未知状态',
'Unknown system email' => '未知系统电子邮件',
'Unknown user' => '未知用户',
'Unknown user selected' => '选择的未知用户',
'Unlock' => '解锁',
'Unsupported data format' => '不支持的数据格式',
'Up to today' => '直至今天',
'Update' => '更新',
'Update %s' => '更新 %s',
'Update API Key' => '更新 API 密钥',
'Update Ban Rule' => '更新拦截规则',
'Update Canned Response' => '更新封装回复',
'Update Category' => '更新类别',
'Update Department' => '更新部门',
'Update Email Address' => '更新电子邮件地址',
'Update FAQ' => '更新常见问题',
'Update Filter' => '更新筛选',
'Update Help Topic' => '更新帮助主题',
'Update Organization' => '更新组织',
'Update Page' => '更新页',
'Update Plugin' => '更新插件',
'Update Role' => '更新角色',
'Update SLA Plan' => '更新 SLA 计划',
'Update Team' => '更新团队',
'Update Template' => '更新模板',
'Update Ticket #%s' => '更新咨询 #%s',
'Update User' => '更新用户',
'Update custom list' => '更新自定义列表',
'Update form section' => '更新表单部分',
'Update posted successfully' => '更新帖子成功',
'Updated' => '已更新',
'Updated %s' => '已更新 %s',
'Upgrade Aborted!' => '升级已中止！',
'Upgrade Completed!' => '升级已完成！',
'Upgrade Failed: Invalid or wrong hash [%s]' => '升级失败：无效或错误 # [%s]',
'Upgrade Now' => '现在升级',
'Upgrade Tips' => '升级提示',
'Upgrade aborted due to errors. Any errors at this stage are fatal.' => '出现错误，升级已中止。此阶段的任何错误都是致命的。',
'Upgrade osTicket to %s' => '升级 osTicket 至 %s',
'Upgrade to %s' => '升级至 %s',
'Upgraded to %s ... post-upgrade checks!' => '升级至 %s……升级后检查！',
'Upgrader' => '升级程序',
'Upgrader - %s (task pending).' => '升级程序 - %s（待处理任务）。',
'Upgrader - %s applied' => '升级程序 - %s 已应用',
'Upgrader - %s cleanup' => '升级程序 - %s 已清除',
'Upgrader Error' => '升级程序出错',
'Upload' => '上传',
'Upload a new logo' => '上传新徽标',
'Uploading ...' => '正在上传……',
'Use Browser Preference' => '使用浏览偏好',
'Use Default System Email (above)' => '使用默认系统电子邮件（上述）',
'Use Language Preference' => '语言偏好',
'Use a custom logo' => '使用自定义徽标',
'Use any available backend' => '使用任意可用后台',
'Use the columns shown in the table below. To add more fields, visit the Admin Panel -> Manage -> Forms -> %s page to edit the available fields. Only fields with `variable` defined can be imported.' => '使用以下表格所示列。要添加更多字段，请访问管理员面板->管理->表单-> %s页面以编辑可用字段。仅可导入包括已定义”变量“的字段。',
'Use the following form to test whether your <strong>Outgoing Email</strong> settings are properly established.' => '使用以下表单测试您的<strong>发送电子邮件</strong>设置是否已正确配置。',
'Use the forms below to create or update the information we have on file for your account' => '使用下面的表格来创建或更新我们在为您的帐户文件上的资料',
'Use the forms below to update the information we have on file for your account' => '使用以下表单更新您账户的存档文件信息',
'Used for HTML email processing' => '用于 HTML 电子邮件处理',
'Used for email fetching' => '用于电子邮件获取',
'Used for image manipulation and PDF printing' => '用于图像处理和 PDF 打印',
'Used to detect file types for uploads' => '用于检测上传的文件类型',
'User' => '用户',
'User Account Login' => '用户账户登录',
'User Data' => '用户数据',
'User Directory' => '用户目录',
'User Excessive Logins' => '用户登录次数过多',
'User Information' => '用户信息',
'User Information Fields' => '用户信息字段',
'User Preferences' => '用户偏好',
'User Session Timeout' => '用户会话超时',
'User already belongs to this organization!' => '用户已属于此组织！',
'User already registered' => '用户已注册',
'User cannot change password' => '用户无法更改密码',
'User login' => '用户登录',
'User logout' => '用户注销',
'Username' => '用户名',
'Username already in use' => '用户名已使用',
'Username contains invalid characters' => '用户名包含无效字符',
'Username is required' => '需要用户名',
'Username missing' => '用户名丢失',
'Username must have at least two (2) characters' => '用户名必须包括至少 2 个字符',
'Username required' => '需要用户名',
'Users' => '用户',
'Users can always sign in with their email address' => '用户可以通过他们的电子邮件地址登录',
'Users cannot upload more than this many files.' => '用户无法上传更多文件。',
'Using WS_FTP this would be right hand clicking on the file, selecting chmod, and then giving all permissions to the file.' => '使用 WS_FTP，即可右键点击文件，选择 chmod，然后给予文件所有权限。',
'Using WS_FTP this would be right hand clicking on the file, selecting chmod, and then remove write access' => '使用 WS_FTP 是右键点击文件，选择 chmod，然后删除写入访问',
'Vacation Mode' => '休假模式',
'Valid API key required' => '需要有效 API 密钥',
'Valid CSRF Token Required' => '需要有效 CSRF 令牌',
'Valid IP is required' => '需要有效 IP',
'Valid email address and ticket number required' => '需要有效电子邮件地址和咨询编号',
'Valid email address is required' => '需要有效电子邮件地址',
'Valid email is required' => '需要有效电子邮件',
'Valid email required' => '需要有效电子邮件',
'Valid email required for the match type' => '匹配类型需要有效电子邮件',
'Valid folder required' => '需要有效文件夹',
'Valid password reset window required' => '需要有效密码重置窗口',
'Valid phone number is required' => '需要有效电话号码',
'Valid recipient email address required' => '需要一个合法的收件人邮箱地址',
'Valid regular expression' => '正则表达式有效',
'Valid username or email address is required' => '需要有效用户名或电子邮件地址',
'Validation Error' => '验证错误',
'Validator' => '验证人',
'Value' => '值',
'Value already in use' => '值正在使用中',
'Value does not match required pattern' => '值无法匹配所需图案',
'Value required' => '需要值',
'Variable' => '变量',
'Variable name is required for required fields' => '必选字段需要变量名称',
'Verified' => '已验证',
'Verified by %s' => '由 %s 验证',
'Version' => '版本',
'View' => '查看',
'View Ticket' => '查看咨询',
'View Ticket Thread' => '查看咨询线程',
'View ticket status' => '查看咨询状态',
'Viewing' => '正在查看',
'Visibility' => '可见性',
'WARN' => '警告',
'Warnings' => '警告',
'We are delighted you have chosen osTicket for your customer support ticketing system!' => '我们很高兴您选择 osTicket 作为您的客户支持咨询系统！',
'We can help. Feel free to %1$s contact us %2$s for professional help.' => '我们可为您提供帮助，请随时%1$s联系我们%2$s获取专业帮助。',
'We have a problem - another installation with same table prefix exists!' => '出现问题，其他安装出现相同的现有表前缀！',
'We have a problem ... wait a sec.' => '出现问题……请稍等。',
'We have sent you a reset email to the email address you have on file for your account. If you do not receive the email or cannot reset your password, please submit a ticket to have your account unlocked.' => '我们已向您账户的存档电子邮件地址发送一封重置电子邮件。如果未收到电子邮件或无法重置密码，请提交咨询以解锁您的账户。',
'We highly recommend that you follow the steps below.' => '我们强烈推荐您遵循以下步骤。',
'We provide %1$s professional upgrade services %2$s and commercial support.' => '我们提供%1$s专业升级服务%2$s和商业支持。',
'We provide <u>professional installation services</u> and commercial support with guaranteed response times, and access to the core development team.' => '我们提供<u>专业安装服务</u>和有保障响应时间的商业支持，并可访问核心开发团队。',
'We provide <u>professional installation services</u> and commercial support.' => '我们提供<u>专业安装服务</u>和商业支持。',
'We take user feedback seriously and we\'re dedicated to making changes based on your input.' => '我们很重视客户反馈，我们致力于根据您的反馈进行更新。',
'We\'re done!' => '成功完成！',
'We\'ve just sent you an email to the address you entered. Please follow the link in the email to confirm your account and gain access to your tickets.' => '我们刚向您输入的地址发送一封电子邮件。请遵循以下电子邮件中的链接，确认账户并获取访问咨询权限。',
'Web' => '网页',
'Web Forms' => '网页表单',
'Web Server Software' => '网页服务器软件',
'Welcome to the Support Center' => '欢迎来到支持中心',
'Welcome, %s.' => '欢迎，%s。',
'What to do?' => '操作方式？',
'What\'s Next?' => '下一步是什么？',
'Whoops. Perhaps you meant to send some CSV records' => '哎呀，也许您想要发送一些 CSV 记录',
'Widget' => '小部件',
'Widget not defined for this field' => '此字段未定义小部件',
'Width' => '宽度',
'Windows PowerShell' => 'Windows PowerShell',
'Would you also like to remove data currently entered for this field? <em> If you opt not to remove the data now, you will have the option to delete the the data when editing it.</em>' => '您是否还想要删除当前输入的此字段数据？<em>如果现在选择不删除数据，编辑时还可选择删除数据。</em>',
'Write access required to continue' => '需要写入访问以继续',
'XML API' => 'XML API',
'XML error: %1$s at line %2$d:%3$d' => 'XML 错误：%1$s 位于行 %2$d：%3$d',
'XML extension not supported' => '不支持XML 扩展',
'Yes' => '是',
'Yes, Delete' => '是，删除',
'Yes, Delete User' => '是，删除用户',
'Yes, Do it!' => '是的，继续执行！',
'You are about to delete %s fields.' => '您要删除 %s 字段。',
'You are trying to upload too many files' => '您正在试图上传过多文件',
'You can not disable/delete yourself - you could be the only admin!' => '您无法禁用/删除自己，您是唯一的管理员！',
'You can now go to %s to enable the system and explore the new features. For complete and up-to-date release notes see the %s' => '您现可前往 %s，启用系统并探索新功能。对于完整和最新发布说明，参见 %s。',
'You can now log in to %1$s Admin Panel %2$s with the username and password you created during the install process. After a successful log in, you can proceed with post-install setup.' => '您现可使用在安装过程中创建的用户名和密码登录至 %1$s 管理员面板 %2$s。登录成功后，即可继续安装后设置。 ',
'You can use osTicket without these, but you may not be able to use all features.' => '你可在不具备这些条件时使用 osTicket，但可能无法使用所有功能。',
'You cannot delete a user with tickets!' => '您无法删除用户及其咨询！',
'You cannot disable/delete a default department. Select a new default department and try again.' => '您可禁用/删除默认部门。选择新默认部门并重试。',
'You do not have permission %s' => '您没有权限 %s。',
'You do not have permission to %s tasks' => '你没有权限执行%s任务',
'You do not have permission to delete a user with tickets!' => '您没有删除用户及其咨询的权限！',
'You don\'t have a signature' => '您没有签名',
'You have made changes that you need to save.' => '您已进行更改，请保存。',
'You must select action to perform' => '您必须选择执行动作',
'You must select at least %s to process.' => '您必须选择至少 %s 以继续。',
'You must select at least %s.' => '您必须选择至少 %s。',
'You must select template' => '您必须选择模板',
'You must set at least one rule.' => '您必须设置至少一条规则。',
'You no longer have access to #%s.' => '你没有权限访问#%s.',
'You sure?' => '您是否确定？',
'You\'ve confirmed your email address and successfully activated your account. You may proceed to check on previously opened tickets or open a new ticket.' => '您已确认电子邮件地址并成功激活账户。您可继续坚持之前的未完成咨询或打开新咨询。',
'You\'ve reached maximum failed login attempts allowed.' => '您已经达到容许的最大失败登录尝试次数。',
'You\'ve reached the maximum open tickets allowed.' => '您已达到容许的最大未完成咨询条数。',
'Your Staff Control Panel' => '您的工作人员控制面板',
'Your browser is not supported' => '不支持您的浏览器',
'Your friendly support center' => '您友好的支持中心',
'Your osTicket URL' => '您的 osTicket URL',
'Your osTicket installation has been completed successfully. Your next step is to fully configure your new support ticket system for use, but before you get to it please take a minute to cleanup.' => '您的 osTicket 安装已成功完成。让我们花点时间进行清理，接下来要全面配置您的新支持咨询系统以供后续使用。',
'Your primary administrator account - you can add more users later.' => '您的主管理员账户，以后可添加更多用户。',
'Your query did not match any records' => '您的查询并未匹配任何记录',
'a SLA plan' => 'SLA 计划',
'a plugin' => '插件',
'a template set' => '模板集合',
'a year ago' => '一年前',
'about a minute ago' => '大约一分钟之前',
'about an hour ago' => '大约一小时前',
'action-buttonOpen' => '打开',
'advanced' => '高级',
'agent' . "\0" . 'agents' => '代理',
'an API key' => '一个 API 密钥',
'assign' => '内容|请求内容',
'assigned' => '已分配',
'auto claim' => '自动认领',
'ban list' => '拦截列表',
'ban rule' => '拦截规则',
'canned response' => '封装回复',
'case-insensitive comparison' => '大小写区分比较',
'checked' => '已通过',
'claimed' => '已认领',
'clear' => '清除',
'contains' => '包含',
'cron.php only supports local cron calls - use http -> api/tasks/cron' => 'cron.php 仅支持本地自动执行计划呼叫，使用 http -> api/tasks/cron',
'current' => '当前',
'custom form' => '自定义表单',
'custom list' . "\0" . 'custom lists' => '自定义列表',
'custom list items' => '自定义列表项',
'delete' => '删除',
'deleted sucessfully' => '已成功删除',
'e.g.' => '例如',
'e.g. 051243' => '例如，051243',
'e.g. john.doe@osticket.com' => '例如，john.doe@osticket.com',
'e.g. me@mycompany.com' => '例如：me@mycompany.com',
'email message to send.' => '要发送的电子邮件消息。',
'enable here' => '在此启用',
'end user' . "\0" . 'end users' => '终端用户',
'end user account' => '终端用户账户',
'external ID' => '外部 ID',
'failed login attempt(s) allowed before a lock-out is enforced' => '强制锁定前容许的最大登录尝试次数',
'fields available where this form is used' => '表单使用处可用字段',
'filter' . "\0" . 'filters' => '筛选',
'form' . "\0" . 'forms' => '表单',
'help topic' . "\0" . 'help topics' => '帮助话题',
'if set' => '如果设置',
'image' => '图像',
'in %d minutes' => '%d 分钟',
'in %d seconds' => '在 %d 秒内',
'in about a minute' => '大约一分钟内',
'in about an hour' => '大约一小时内',
'in hours' => '以小时为计量单位',
'internal ID' => '内部 ID',
'is' => '是',
'is not' => '不是',
'john.doe@osticket.com' => 'john.doe@osticket.com',
'just now' => '现在',
'log entry' => '日志条目',
'message template' => '消息模板',
'minutes' => '分钟',
'minutes locked out' => '分钟后锁定',
'missing!' => '丢失！',
'module loaded' => '模块已加载',
'now' => '现在',
'one API key' => '一个 API 密钥',
'one SLA plan' => '一项 SLA 计划',
'one agent' => '一名代理',
'one canned response' => '一次封装回复',
'one category' => '一个类别',
'one custom form' => '一个自定义表单',
'one custom list' => '一个自定义列表',
'one department' => '一个部门',
'one email' => '一封电子邮件',
'one end user' => '一名终端用户',
'one help topic' => '一个帮助主题',
'one log entry' => '一条日志条目',
'one organization' => '一个组织',
'one plugin' => '一个插件',
'one site page' => '一页网站页面',
'one task' => '一个任务',
'one team' => '一个团队',
'one template set' => '一个模板集合',
'one ticket' => '一次咨询',
'one ticket filter' => '一次咨询筛选',
'or %s register for an account %s for the best experience on our help desk.' => '或账户 %s 的 %s 注册程序，畅享帮助中心完美体验。',
'or %s register for an account %s to access all your tickets.' => '或 %s 注册账户 %s 以访问所有咨询。',
'organizations' => '组织',
'osTicket %s' => 'osTicket %s',
'osTicket :: Admin Control Panel' => 'osTicket：管理员控制面板',
'osTicket :: Staff Control Panel' => 'osTicket：工作人员控制面板',
'osTicket Alerts' => 'osTicket 提示',
'osTicket Basic Installation' => 'osTicket 基本安装',
'osTicket Community Wiki' => 'osTicket 社区维基百科',
'osTicket Forums' => 'osTicket 论坛',
'osTicket Installer' => 'osTicket 安装程序',
'osTicket Team.' => 'osTicket 团队。',
'osTicket Upgrader' => 'osTicket 升级程序',
'osTicket Version' => 'osTicket 版本',
'osTicket installation has been completed successfully.' => 'osTicket 安装已经成功完成。',
'osTicket installer requires ability to write to the configuration file %s' => 'osTicket 安装程序需要写入配置文件 %s',
'osTicket installer requires ability to write to the configuration file, <b>include/ost-config.php</b>. A template copy is located in the include directory (<b>include/ost-sampleconfig.php</b>).' => 'osTicket 安装程序需要写入配置文件 <b>include/ost-config.php</b>。在 include 目录下存有模板副本 (<b>include/ost-sampleconfig.php</b>)。',
'osTicket is already installed?' => 'osTicket 已安装成功？',
'osTicket is having trouble fetching emails from the following mail account' => 'osTicket 从以下邮件账户中获取电子邮件时出现问题',
'osTicket requires MySQL %s or later!' => 'osTicket 需要 MySQL %s 或更高版本！',
'osTicket requires PHP IMAP extension enabled for IMAP/POP3 email fetch to work!' => 'osTicket 需要启用 PHP IMAP 扩展以使 IMAP/POP3 电子邮件获取可正常工作！',
'osTicket requires table prefix in order to avoid possible table conflicts in a shared database.' => '要避免与共享数据库中的其他数据表可能发生的冲突，osTicket 规定数据表都要有前缀。',
'osTicket\'s base url (FQDN)' => 'osTicket 基本 URL (FQDN)',
'per end user' => '每终端用户',
'per page.' => '每页。',
'period' => '时长',
'pipe.php only supports local piping - use http -> api/tickets.email' => 'pipe.php 仅支持本地轮询，使用 http -> api/tickets.email',
'plugin' . "\0" . 'plugins' => '插件',
'premade response' . "\0" . 'premade responses' => '预先回复',
'process' => '处理',
'properties definable for each item' => '每个项目的可定义属性',
'queue-nameOpen' => '打开',
'recommended for all installations' => '推荐用于所有安装',
'recommended for plugins and language packs' => '推荐用于插件和语言包',
'reopen' => '重开',
'role' . "\0" . 'roles' => '角色',
'see name expansion' => '查看扩展名',
'selected API key' . "\0" . 'selected API keys' => '选择的 API 密钥',
'selected SLA plan' . "\0" . 'selected SLA plans' => '选择的 SLA 计划',
'selected agent' . "\0" . 'selected agents' => '选择的代理',
'selected ban rule' . "\0" . 'selected ban rules' => '选择的拦截规则',
'selected canned response' . "\0" . 'selected canned responses' => '选择的封装回复',
'selected category' . "\0" . 'selected categories' => '选择的类别',
'selected custom form' . "\0" . 'selected custom forms' => '选择的自定义表单',
'selected custom list' . "\0" . 'selected custom lists' => '选择的自定义列表',
'selected department' . "\0" . 'selected departments' => '选择的部门',
'selected email' . "\0" . 'selected emails' => '选择的电子邮件',
'selected end user' . "\0" . 'selected end users' => '选择的终端用户',
'selected filter' . "\0" . 'selected filters' => '选择的筛选',
'selected help topic' . "\0" . 'selected help topics' => '选择的帮助主题',
'selected log entry' . "\0" . 'selected log entries' => '选择的日志条目',
'selected plugin' . "\0" . 'selected plugins' => '选择的插件',
'selected site page' . "\0" . 'selected site pages' => '选择的网站页',
'selected task' . "\0" . 'selected tasks' => '已选取的任务',
'selected team' . "\0" . 'selected teams' => '选择的团队',
'selected template set' . "\0" . 'selected template sets' => '选择的模板集合',
'selected ticket' . "\0" . 'selected tickets' => '所选的咨询',
'selected ticket filter' . "\0" . 'selected ticket filters' => '选择的咨询筛选',
'selected user' . "\0" . 'selected users' => '选择的用户',
'show %s records' => '显示 %s 条记录',
'sign in here' => '在这里登陆',
'site page' . "\0" . 'site pages' => '网站页',
'status' => '状态',
'system default' => '系统默认',
'template' . "\0" . 'templates' => '模板',
'template set' => '模板集合',
'this API key' => '此 API 密钥',
'this FAQ article' => '此常见问题文章',
'this SLA plan' => '此 SLA 计划',
'this agent' => '此代理',
'this ban rule' => '此拦截规则',
'this canned response' => '此封装回复',
'this category' => '此类别',
'this custom form' => '此自定义表单',
'this custom list' => '此自定义列表',
'this department' => '此部门',
'this email' => '此电子邮件',
'this end user' => '此终端用户',
'this help topic' => '此帮助主题',
'this message template' => '此消息模板',
'this site page' => '此网站页面',
'this task' => '这个任务',
'this team' => '此团队',
'this template' => '此模板',
'this template set' => '此模板设置',
'this ticket' => '此咨询',
'this ticket filter' => '此咨询筛选',
'ticket filter' => '咨询筛选',
'ticket state actionArchive' => '归档',
'ticket state actionClose' => '关闭',
'ticket state actionDelete' => '删除',
'ticket state actionOpen' => '打开',
'ticket state nameArchived' => '已归档',
'ticket state nameClosed' => '已关闭',
'ticket state nameDeleted' => '已删除',
'ticket state nameOpen' => '打开',
'ticket-statusOpen' => '打开',
'to a Team' => '给客服组',
'to an Agent' => '给客服',
'to archive/delete tickets' => '以归档/删除咨询',
'to create tickets' => '以创建咨询',
'to delete tickets' => '删除咨询申请',
'to mass manage tickets' => '以大量管理咨询',
'to reopen tickets' => '以重新打开咨询',
'to resolve/close tickets' => '以解决/关闭咨询',
'transfer' => '转移',
'transferred' => '已转移',
'unchecked' => '未通过',
'users' => '用户',
'vacation' => '假期',
'via %s' => '通过 %s',
'yesterday' => '昨天',
'you' => '您',
0 =>
array (
'Revision' => 0,
'Total-Strings' => 2128,
'Table-Size' => 2128,
'Build-Timestamp' => 'Wed, 06 Feb 19 21:16:59 +0000',
'Format-Version' => 'A',
'Encoding' => 'UTF-8',
),
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