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<soft xmlns="http://www.softaculous.com"> <overview> <img src="logo.gif" style="float:right;margin:10px;" alt="" />{{overview}} </overview> <features> {{features}} </features> <demo> http://www.softaculous.com/demos/OpenSupports </demo> <ratings> http://www.softaculous.com/softwares/customersupport/OpenSupports </ratings> <space> 16467403 </space> <support> https://www.opensupports.com/documentation/ </support> <version> 4.11.0 </version> <mod>18</mod> <mod_files>4</mod_files> <release_date>11-01-2022</release_date> <admin>admin</admin> <softversion> 4.5.4 </softversion> <requirement check="php" type="version" operator="ge" value="7.0.0" /> <requirement check="php" type="version" operator="lt" value="7.3.0" /> <requirement check="php" type="extension" name="pdo" /> <languages> <english-overview> <font size="5" color="#182e7a">OpenSupports</font> is an open source ticket system for giving support to your clients. It provides you with a better management of your users inquiries. The software has tools to manage the tickets, like departments, staff members, custom responses, multi-language support. <br /><br /> OpenSupports is released under the <a href="https://github.com/opensupports/opensupports/blob/master/LICENSE" target="_blank">GNU General Public License v3.0</a>. </english-overview> <english-features> <ul> <li>Responsive design<br/> OpenSupports is responsive, that means it looks well in phones, tablets and desktop computers. </li> <li>Custom Responses<br/> Don't repeat yourself. With our system you can customize your own templates to respond tickets. </li> <li>Articles and Topics<br/> Create articles to solve your customer's frequently asked questions (FAQs), and to provide them with How-To Guides about your product or service. </li> <li>Staff members<br/> Add as many staff members as you want, and assign each of them the set of departments they will respond. </li> <li>Departments<br/> Every ticket belongs to one department. You can assign each staff member a set of departments he will be in charge. </li> <li>File Attachments<br/> Staff members and your customers can attach files to comments in tickets. You can decide the maximum size of these files. </li> <li>CSV Import<br/> You can import users to your OpenSupports via a simple CSV file. Every row should have username, password and email. </li> <li>Notifications<br/> You can easily see a log of all the last actions that have taken place in your OpenSupports website. </li> <li>Email Templates<br/> You can customize your email templates for common actions in OpenSupports to look according to your company style. </li> </ul> </english-features> <english-no_pass_encrypt>Could not encrypt admin password because the domain is not pointing to the correct server</english-no_pass_encrypt> <english-exp_ad_pass>New password. Leave blank if you do not want to reset the password</english-exp_ad_pass> <english-err_no_email>Please provide the email to reset the password</english-err_no_email> <english-err_no_such_email>The Admin email is incorrect and does not exist!</english-err_no_such_email> <english-err_osupport_protocol>OpenSupports works only in HTTPS. Please enable HTTPS on your server.</english-err_osupport_protocol> </languages> </soft>